Customer Support Executive Job Vacancies in Baner

We are seeking a dedicated Customer Support Executive to join our team in Baner. The ideal candidate will manage customer inquiries, resolve issues, and provide exceptional service to our clients.**Key Responsibilities:**- **Respond to Customer Inquiries:** Interact with customers via phone, email, or chat to answer their questions and provide information about products or services.- **Resolve Customer Issues:** Listen actively to customer concerns and work to address and resolve any issues efficiently to enhance customer satisfaction.- **Maintain Customer Records:** Update and manage customer accounts in the database, ensuring that all interactions are recorded accurately for future reference.- **Provide Feedback to Management:** Share insights and feedback from customer interactions with the management team to help improve products and services.- **Collaborate with Team Members:** Work closely with other departments to ensure a seamless customer experience and support when needed.**Required Skills and Expectations:**- The candidate should hold a B.B.A, B.E, or a relevant professional degree and have 1-2 years of experience in customer support or a related field.- Strong communication skills are essential, as the role involves direct interaction with customers. - The ability to work under pressure and manage multiple tasks while maintaining attention to detail is crucial.- A positive attitude and a willingness to learn are vital for success in this role. Candidates should be team players and able to collaborate effectively. - Preference will be given to female candidates for this role, and it requires working from the office full-time.

Vodafone Idea Voice Process

The customer support executive should be able to effectively communicate with customers, understand their needs, and provide clear and concise information. Fluency in the language(s) used by the company and its customer base is usually required. Mumbling while communicating and rudeness should be avoided

i need basic computer knowledge , and age 18 completed , and 12 th pass education .

A Customer Support Executive assists customers with product inquiries, issues, and complaints via phone, email, or chat. They provide information about products/services, troubleshoot problems, and ensure customer satisfaction. Responsibilities include resolving concerns promptly, maintaining records, and escalating complex issues. Good communication, patience, and problem-solving skills are essential for this role.

We is looking for young and dynamic Male/Female candidates who are ambitious, smart and dynamic to learn & achieve set goals set forward for the post of Customer Support Executive. You will have to assist customers with issues & information requested when using our products and services. Your responsibility will include resolving customer queries and recommending solutions to achieve a seamless experience for customers.Responsibilities and Duties:o Demonstrates ownership to resolve challenging customer issues, escalating when necessaryo Update our internal databases with information about issues and useful discussions with customerso Maintaining a positive, empathetic and professional attitude toward customers at all timeso Draft quotations as per customers requesto Identify and assess customers needs to achieve satisfactiono Communicating with customers via Chat, Email or Calls; follow up with customerso Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutiono Knowing our products thoroughly so that customer queries can be solvedo Processing orders, forms, applications, and requestso Follow communication procedures, guidelines and policieso Build sustainable relationships and trust with customer accounts through open and interactive communicationo Providing feedback on the efficiency of the customer service processKey Skills & Qualifications:o High School Diploma or Degree or Equivalento Proven customer support experience or experience as a Client Service Representativeo Fluency in English is a musto Ability to multi-task, prioritize, and manage time effectivelyo Patience when handling tough caseso Understanding of how CRM systems worko Excellent documentation skillso Understanding of how CRM systems worko Work successfully in a team environment as well as independentlyo Excellent communication skills

1. To make outgoing calls using script to generate leads for Sales Teams.2. Fix up appointments & plan out visits for Sales Team.3. Necessary follow up if any to complete the call.4. Record Keeping of calls done and follow up calls.

Language Required: Marathi, HindiProcess: DomesticDay shift (between 8 am to 9 pm time window)*ROTATIONAL ONE WEEK OFF*ContactHR Mugdha

We is looking for young and dynamic Male/Female candidates who are ambitious, smart and dynamic to learn & achieve set goals set forward for the post of Customer Support Executive. You will have to assist customers with issues & information requested when using our products and services. Your responsibility will include resolving customer queries and recommending solutions to achieve a seamless experience for customers.Responsibilities and Duties:o Demonstrates ownership to resolve challenging customer issues, escalating when necessaryo Update our internal databases with information about issues and useful discussions with customerso Maintaining a positive, empathetic and professional attitude toward customers at all timeso Draft quotations as per customers requesto Identify and assess customers needs to achieve satisfactiono Prompt response to customer inquirieso Communicating with customers via Chat, Email or Calls; follow up with customerso Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutiono Knowing our products thoroughly so that customer queries can be solvedo Processing orders, forms, applications, and requestso Follow communication procedures, guidelines and policieso Build sustainable relationships and trust with customer accounts through open and interactive communicationo Providing feedback on the efficiency of the customer service processKey Skills & Qualifications:o High School Diploma or Degree or Equivalento Proven customer support experience or experience as a Client Service Representativeo Fluency in English is a musto Ability to multi-task, prioritize, and manage time effectivelyo Patience when handling tough caseso Understanding of how CRM systems worko Excellent documentation skillso Understanding of how CRM systems worko Work successfully in a team environment as well as independentlyo Excellent communication skills