Customer Support Executive

PWS Tech Services

We is looking for young and dynamic Male/Female candidates who are ambitious, smart and dynamic to learn & achieve set goals set forward for the post of Customer Support Executive. You will have to assist customers with issues & information requested when using our products and services. Your responsibility will include resolving customer queries and recommending solutions to achieve a seamless experience for customers.

Responsibilities and Duties:

o Demonstrates ownership to resolve challenging customer issues, escalating when necessary

o Update our internal databases with information about issues and useful discussions with customers

o Maintaining a positive, empathetic and professional attitude toward customers at all times

o Draft quotations as per customers request

o Identify and assess customers needs to achieve satisfaction

o Prompt response to customer inquiries

o Communicating with customers via Chat, Email or Calls; follow up with customers

o Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

o Knowing our products thoroughly so that customer queries can be solved

o Processing orders, forms, applications, and requests

o Follow communication procedures, guidelines and policies

o Build sustainable relationships and trust with customer accounts through open and interactive communication

o Providing feedback on the efficiency of the customer service process

Key Skills & Qualifications:

o High School Diploma or Degree or Equivalent

o Proven customer support experience or experience as a Client Service Representative

o Fluency in English is a must

o Ability to multi-task, prioritize, and manage time effectively

o Patience when handling tough cases

o Understanding of how CRM systems work

o Excellent documentation skills

o Understanding of how CRM systems work

o Work successfully in a team environment as well as independently

o Excellent communication skills

Experience : 2 - 4 Years

No. of Openings : 15

Education : Any Bachelor Degree

Role : Customer Support Executive

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India