Customer Support Executive

PWS Tech Services

we is looking for young and dynamic male/female candidates who are ambitious, smart and dynamic to learn & achieve set goals set forward for the post of customer support executive. you will have to assist customers with issues & information requested when using our products and services. your responsibility will include resolving customer queries and recommending solutions to achieve a seamless experience for customers.

responsibilities and duties:

o demonstrates ownership to resolve challenging customer issues, escalating when necessary

o update our internal databases with information about issues and useful discussions with customers

o maintaining a positive, empathetic and professional attitude toward customers at all times

o draft quotations as per customers’ request

o identify and assess customers’ needs to achieve satisfaction

o communicating with customers via chat, email or calls; follow up with customers

o handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

o knowing our products thoroughly so that customer queries can be solved

o processing orders, forms, applications, and requests

o follow communication procedures, guidelines and policies

o build sustainable relationships and trust with customer accounts through open and interactive communication

o providing feedback on the efficiency of the customer service process

key skills & qualifications:

o high school diploma or degree or equivalent

o proven customer support experience or experience as a client service representative

o fluency in english is a must

o ability to multi-task, prioritize, and manage time effectively

o patience when handling tough cases

o understanding of how crm systems work

o excellent documentation skills

o understanding of how crm systems work

o work successfully in a team environment as well as independently

o excellent communication skills

• Experience

  2 - 4 Years

• No. of Openings

  15

• Role

  Customer Support Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office