Job purpose
To manage customer queries and complaints.
To process orders, modifications, and escalate complaints across a number of communication channels.
Duties and responsibilities / Key Result Areas
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing DEALSAFE products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.
Qualifications
Education: Graduate (Any discipline)
Specialized knowledge: NA
Skills: Keeping calm in all situations and able comprehend issues and communicate them internally for effective redressal
Abilities: Able to use MS Products effectively and fair understanding of CRM
Other characteristics such as personal characteristics: Good written & verbal communication skills
Professional Certification: NA
Experience: 1~2 Years
Experience : 1 - 2 Years
No. of Openings : 2
Education : Any Bachelor Degree
Role : Customer Care Executive
Industry Type : Banking / Financial Services / Stock Broking
Gender : [ Male / Female ]
Job Country : India