Customer Care Executives

Deal Safe Pvt Limited

job purpose

• to manage customer queries and complaints.

• to process orders, modifications, and escalate complaints across a number of communication channels.

duties and responsibilities / key result areas

• maintaining a positive, empathetic, and professional attitude toward customers at all times.

• responding promptly to customer inquiries.

• communicating with customers through various channels.

• acknowledging and resolving customer complaints.

• knowing dealsafe products inside and out so that you can answer questions.

• processing orders, forms, applications, and requests.

• keeping records of customer interactions, transactions, comments, and complaints.

• communicating and coordinating with colleagues as necessary.

• providing feedback on the efficiency of the customer service process.

• ensure customer satisfaction and provide professional customer support.

qualifications

• education: graduate (any discipline)

• specialized knowledge: na

• skills: keeping calm in all situations and able comprehend issues and communicate them internally for effective redressal

• abilities: able to use ms products effectively and fair understanding of crm

• other characteristics such as personal characteristics: good written & verbal communication skills

• professional certification: na

• experience: 1~2 years

• Experience

  1 - 2 Years

• No. of Openings

  2

• Education

  Any Bachelor Degree

• Role

  Customer Care Executive

• Industry Type

  Banking / Financial Services / Stock Broking

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office