Customer Care Executives

Job Description

Job purpose

To manage customer queries and complaints.

To process orders, modifications, and escalate complaints across a number of communication channels.

Duties and responsibilities / Key Result Areas

Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Responding promptly to customer inquiries.

Communicating with customers through various channels.

Acknowledging and resolving customer complaints.

Knowing DEALSAFE products inside and out so that you can answer questions.

Processing orders, forms, applications, and requests.

Keeping records of customer interactions, transactions, comments, and complaints.

Communicating and coordinating with colleagues as necessary.

Providing feedback on the efficiency of the customer service process.

Ensure customer satisfaction and provide professional customer support.

Qualifications

Education: Graduate (Any discipline)

Specialized knowledge: NA

Skills: Keeping calm in all situations and able comprehend issues and communicate them internally for effective redressal

Abilities: Able to use MS Products effectively and fair understanding of CRM

Other characteristics such as personal characteristics: Good written & verbal communication skills

Professional Certification: NA

Experience: 1~2 Years

Experience : 1 - 2 Years

No. of Openings : 2

Education : Any Bachelor Degree

Role : Customer Care Executive

Industry Type : Banking / Financial Services / Stock Broking

Gender : [ Male / Female ]

Job Country : India

About Deal Safe Pvt Limited

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