Customer Care Executive Graduate Experience Jobs in Navi Mumbai

We are looking for a dedicated Customer Care Executive to join our team in Ghansoli. The ideal candidate will have 3 to 9 years of experience and a strong desire to provide excellent customer service.**Key Responsibilities:**- **Respond to Customer Inquiries:** Handle incoming calls and messages from customers, providing accurate information and addressing their concerns in a friendly manner.- **Resolve Issues:** Identify and resolve customer problems efficiently, ensuring their satisfaction and maintaining a positive company image.- **Maintain Customer Records:** Keep detailed records of interactions with customers, including complaints, inquiries, and follow-ups, to ensure effective communication.- **Provide Product Information:** Educate customers on our products and services, helping them make informed decisions based on their needs.- **Collaborate with Teams:** Work closely with various departments to ensure that customer feedback is relayed and improvements are made based on their inputs.**Required Skills and Expectations:**Candidates must possess excellent communication skills, both verbal and written, to interact effectively with customers. Strong problem-solving abilities are essential for addressing customer issues promptly. A patient and empathetic attitude is necessary when dealing with customer complaints. Proficiency in computer usage and familiarization with customer relationship management (CRM) software is expected. Attention to detail is crucial for maintaining accurate records. Applicants should be comfortable working in a team environment and be flexible to adapt to changing demands. Experience in a customer service role is highly valued.

Job Responsibilities :-Ticketing SystemsHelpdesk SoftwareCRM TicketingBitrix24Service Request HandlingProcess & CoordinationIssue TrackingComplaint ManagementInternal Ticket CoordinationSLA MonitoringFollow-up & Closure TrackingCross-Functional CoordinationSupport RoleSales Support TicketingOperations SupportCustomer Support CoordinationBack-office Ticket ManagementInside Sales CoordinatorBusiness Development SupportCRM & Sales Analyst (Junior)CRM SoftwareSales ProposalsQuotation PreparationPrice QuotationOrder VerificationSales DocumentationSample Order ProcessingKey SkillsTicket Assignment, Ticket Management, Bitrix24, CRM Ticketing, Task Allocation, SLA Monitoring, Internal Coordination, Follow-ups, MIS ReportingPreferred candidates from Herbal / Ayurvedic / Nutraceutical / Food Ingredient manufacturing companies with exposure to B2B sales support, CRM handling, ticket assignment, order processing, and sales coordination.

Chandivali, MumbaiAny Graduate 10+2+3Min 6 Month of experience20-25 daysVoice & Written versant,19900 to 21500 K in handExcellent English CommunicationDay Shift5 days Working & 2 rotational week-of

Mumbai, Bhayander

Hiring For Voice Customer Services Telgu, Tamil, Malayalam , Kannada QUALIFICATION :- 12TH PASS & ABOVESHIFT TIME :- DAY SHIFTSALARY :- 14K TO 20K DEPEND ON UP INTERVIEWGOOD COMMSS SKILLSONLY MUMBAI CANDIDATE

We are looking for 10 Customers Service Executive Posts in Navi Mumbai with deep knowledge in customer care,customer service,international call center, Inbound Customer Service,Voice Process,BPO Executive and Required Educational Qualification is : Higher Secondary, B.A, B.C.A, B.Com, B.Sc, B.Tech, Other Bachelor Degree

Looking candidate with good communication skills and experience in BPO Banking customer service role.

We have urgent openings Health Care Process.Immediate joining/WFOGraduate/UndergraduateExperience/Fresher Both can apply.General Shifts/Week off (Sunday Fixed OFF) 25k CTCMinimum 12th Pass required.

Hiring for Customer Support Executive for Courier & Logistic Firm at Rabale.Skills - Good Written and spoken English.Good Mailing in outlookMicrosoft ExcelJob Description -* Handling Customer Complaints.* Maintaining Good Communication with clients and customers.* Solving customer complaints on time.* Booking Shipments.* Checking documentation of shipments.

For Total Express & Freight Forwarding Company Female/ Male Import Export Customer support Executive with Good Communication & Computer skill. - 2 NosTime for Appt 10.30am to 12.30 noon

We have multiple openings for BPO sectors like Telecalling inbound, outbound, sales and collection HSC fresher & Minimum 6 mon exp in BPO Graduate fresher & Minimum 6 mon exp in BPO Need Good Communication skillsLocations - Thane, Airoli, Ghansoli & Malad

Visa Application is an international customer service wherein the Employees are responsible to handle the Inbound and Outbound calls of the customers. Solve their doubts and provide solution to their queries. This is a blended process. Employee has to respond to customer inquiries via email & telephone and ensure customer satisfaction. Ratio: 80% Calls and 20% emails.Job Description:A. Roles & Responsibilities Executives are responsible for following these procedures: Handle Inbound and Outbound calls. Handle Email transactions. Schedule appointment of Applicants for Documentation and biometrics. Check the status of the applied VISA. Renew the Visa of the applicants staying Abroad. Handle the queries and complaints regarding VISA. Collection and dispatch status of Passports. B. Other Activities Provide quick and effective resolution to customer's query. Display empathy and concern towards applicants Create WOW experience. Eligibility: 1 year Experience in International Voice process. Good Communication and Writing skills. Multitasking ability.Technical Competencies: Typing speed 25 to 30wpm with 90% accuracy. Hands on experience on working with Microsoft Office applications Word, Excel, Access and PowerPoint. Should be able to work on multiple applications simultaneously. Be fluent and clear in speech. Soft Skills: (Language) English Qualification: Graduates and Undergraduates Working Days: 5 days (Saturday, Sunday off). Timings: 1st Shift: 6:30pm/3:30am 2nd Shift: 9:30pm/6:30am

Dear Candidate,Hexaware Technologies Hiring for Customer Service Executive!!!!About Hexaware:Hexaware Technologies, founded in 1990, is an information technology and business services company based in Navi Mumbai, India. Hexaware Technologies is an information technology (IT) and business services company based in Navi Mumbai, India. It was founded in 1990 by Atul Nishar.Hexaware is a global leader and the fastest growing next-generation provider of IT, BPO and consulting services. We transform how IT services are delivered; and are on our journey to be the first IT services company in the world where half the workforce is digital.Role: Customer Service ExecutiveJob Location: Ghansoli, Navi Mumbai.Qualification: Minimum HSC or GraduationSalary: Depending on last drawn & experience.Skills & Responsibilities:BPO experience Mandatory.Freshers can apply.Good communication skills.Fluency in EnglishBoundary Criteria:Ghatkoper to AmbernathThane to PanvelPanvel to ChemburBenefits:PFESICPersonal InsurancePlease note it is work from office.Regards,Hexaware Technologies

Job descriptionOpportunity to work with one of the leading General Insurance Companies that is looking forCustomer Service Executives.Share resumes quickly --- Immediate joiningJob Role - Customer Service Executives Managing Customer Communications - QRC (queries, requests & complaints), inbound andoutbound service calls/emails Should have zeal to service customers - responsibly provide positive customer experience Excellent verbal and writing skills - language proficiency required in English & Hindi Ability to understand customer communications and problem-solve Basic computer skills Insurance background an added advantage Flexible to work in shifts Minimum Qualification Graduate Preferably with relevant work experience of 1 year.Location - Airoli, Mumbai

Candidate must be graduate,having 1 to 2 years of work related experience in CHA and Freight Forwarding Industry.

CUSTOMER CARE EXECUTIVEWe are looking for a qualified Customer Support Executive to be a part of a team of representatives who will offer excellent customer sales, service & support.To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer sales, service and management skills.JOB PROFILE Conducting customer satisfaction surveys to understand what areas of the company's services need improvements Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution Curating streamlined email and social media communication mediums for offers, updates and much more Dealing with customer issues and churning out an easy-to-follow solution Managing payment and delivery of customer orders Helping customers choose the right product for their requirements and budget Handling customer concerns and complaints in a timely manner Informing customers of upcoming promotions or deals Establishing a positive rapport with all clients and customers in person or via phone Forming reports based on customer satisfaction statistics and helping their team to develop new skills Fixing appointments based on the availability of customers and clients Interacting with customers to ensure they have a desirable and shareable experience. Strong phone contact handling skills and active listening Familiarity with CRM systems and practices.

Customer Service Executive CTC: 3 to 4 Lacs PAThe candidate should also have below basic skill-sets Communication Skillso Emails ,o Team meetings/face-to-faceo Online conferencing. Task Managemento Meetings Managemento Ability to Prioritize work/task Collecting and Analyzing Data / Risk management / Critical Thinking. Printing and packaging technical knowledge will be added advantage.

ReLiva Physiotherapy is a physiotherapy specialist with a wide network of Physiotherapy clinics, outsourced physiotherapy for hospitals and home visits.We have about 40 clinics across 10 cities in India.We are looking for a customer service executive.The role and responsibilities will be:1.Answer phone calls in a more professional manner and provide information about the service as required by the customer2.Keep records of interactions with customer; keeping record of details of customer complaints, inquiries, and comments3.Follow up customers and their complaints; ensuring that customers requests are attended to accordingly.4.Providing complete information about the product to the customer.5.Solving all service related issues of the customers.6.Maintaining and updating the information of the customers regularly.7.Providing the best possible solution to the queries of the customers.

We have vacant of 4 Customer Support Executive Jobs in Navi Mumbai Experience Required : 3 Years Educational Qualification : Higher Secondary, Other Bachelor Degree, B.Com Skill Customer Care,Customer Support,Voice Process,Service Marketing etc.

Hiring for Customer Support Executive for Courier & Logistic Firm at Rabale.Skills - Good Written and spoken English.Good Mailing in outlookMicrosoft ExcelJob Description -* Handling Customer Complaints.* Maintaining Good Communication with clients and customers.* Solving customer complaints on time.* Booking Shipments.* Checking documentation of shipments.