BPO Operations Job Vacancies in Noida

As a BPO Telecaller, you will be responsible for engaging with customers over the phone to provide information, answer queries, and assist with their needs. This is a full-time remote position based in Noida, suitable for candidates with minimal experience.**Key Responsibilities:**- **Customer Interaction:** Make outbound calls to customers to understand their needs and provide appropriate solutions, ensuring a positive experience.- **Product Knowledge:** Gain a thorough understanding of the products or services offered to effectively communicate their benefits and handle inquiries.- **Lead Generation:** Identify potential customers and collect relevant information that can help in converting leads into sales.- **Database Management:** Update and maintain customer information in the companys database to ensure accuracy and enhance future communications.- **Feedback Collection:** Gather customer feedback to help improve services and report any recurring issues to the management team for resolution.**Required Skills and Expectations:**- Strong communication skills in English and any regional language to ensure clear interaction with customers.- Basic knowledge of computer applications, as you will be using software tools to manage calls and data.- Ability to work independently, demonstrating good time management and self-discipline while working from home.- A positive attitude and a willingness to learn are essential, as you will be in a dynamic environment.- Preferred candidates should be male and have completed at least their 12th-grade education.

Customer Service ExecutiveHandle inbound and outbound customer calls, emails, or chats professionally.Respond to customer inquiries and provide accurate information about products or services.Resolve customer complaints and issues in a timely and effective manner.Maintain a high level of customer satisfaction and service quality.Record and update customer interactions in the CRM system.Escalate complex issues to the relevant department when required.Follow company policies, service standards, and communication guidelines.Build positive relationships with customers and ensure a smooth service experience.Meet individual and team performance targets (quality, productivity, and response time).Stay updated with company products, services, and processes.

Job Summary:We are seeking a proactive and customer-focused Customer Support Executive to handle inbound and outbound customer interactions for our banking process. The ideal candidate will assist customers with account-related queries, transactions, product information, and issue resolution while ensuring high levels of customer satisfaction and compliance with banking regulations.Key Responsibilities:Handle inbound/outbound customer calls, emails, and chats related to banking servicesAssist customers with account inquiries, balance details, transactions, and service requestsResolve complaints and escalate complex issues to the appropriate departmentEducate customers about banking products such as savings accounts, credit cards, loans, and digital banking servicesEnsure adherence to banking policies, KYC norms, and compliance standardsMaintain accurate records of customer interactions in the CRM systemAchieve assigned performance targets (AHT, CSAT, Quality scores, etc.)Required Qualifications:Graduate in any discipline (Commerce/Finance preferred)03 years of experience in banking, financial services, or BPO (Freshers may apply)Strong verbal and written communication skillsBasic understanding of banking products and financial termsProficiency in MS Office and CRM systemsAbility to work in rotational shifts

Interview Invitation Customer Support ExecutiveYou are invited to attend an interview today or tomorrow between 11:00 AM and 3:00 PM.Alternatively, you may visit Monday to Friday between 11:00 AM and 3:00 PM.Job Role: Customer Support ExecutiveSalary: 15,000 60,000 (depending on interview performance) Application ProcessBefore coming for the interview, kindly generate the interview code from home on the same day.Important Instructions:Select the second option: I Energizer HR in the Source section.Mention HR Riya Rawat on the first page of the form.Write Riya Rawat HR at the top of your CV. Interview Location:IenergizerGate No. 2, A-37, Sector 60, NoidaNear Sector 59 Metro StationPlease ask for Riya Rawat (HR) upon arrival. Documents to Carry:Aadhar CardUpdated CV (hard copy)Educational and experience documents (hard or soft copy) Please do not bring a laptop.Upon reaching the reception, share your interview code and send a WhatsApp message with your name to inform us of your arrival so we can assist you.We look forward to meeting you!

We are hiring Customer Support Executives to handle customer queries over calls and provide accurate information. The role involves assisting customers, resolving issues, and ensuring a positive customer experience.Eligibility:Minimum qualification: 12th Pass (Plus Two)Freshers can applyBasic English & Hindi communication skillsKey Skills:Good communicationCustomer-friendly attitudeWillingness to learnSalary & Benefits:Fixed salary + incentives (up to 1 lakh)Training provided

Debt Recovery: Contacting customers with overdue accounts via phone, email, or mail to secure payments.Negotiation: Arranging payment plans, settlements, and repayment schedules.Customer Service: Resolving payment-related disputes and handling inquiries diplomatically.Record Keeping: Maintaining accurate logs of interactions, payment statuses, and collection efforts.Reporting: Providing regular updates to management on collection progress and outstanding debts.Compliance: Ensuring all activities follow company policies and relevant debt collection laws.Strategy: Identifying reasons for non-payment and collaborating with finance to improve collection strategies.

Job Description: Collection AgentCompany Name- Icollect India Pvt. ltd.Position: Collection AgentExperience: Fresher & Experienced Both can applyWorking Days: 6 days workingWeekly Off: 1 rotational offSalary: 18,000 24,000 (based on interview performance)

We are looking for enthusiastic and customer-focused candidates for our International Voice Process. The role involves handling inbound and outbound calls, assisting international customers, resolving queries, and providing an excellent service experience. Candidates must have strong communication skills, a positive attitude, and the ability to work in a fast-paced BPO environment.

*HIRING HEALTH INSURANCE (NOIDA)* Role: Sales Executive *Salary: Up to 30,000 + Huge Incentives* Qualification: Minimum 12th Pass Experience: Health Insurance Sales Experience Required Availability: Immediate Joiners PreferredInterested candidates, send your CV now! DM or Call : *9998637874* Hr Mobbassir

Telecaller Job DescriptionJob Title: Telecaller / Telemarketing ExecutiveDepartment: Sales / Customer Service / Call CenterLocation: [NOIDA SECTOR 65 ]Employment Type: Full-time / Part-time / ContractJob Summary:We are looking for a motivated and customer-focused Telecaller to join our team. The primary responsibility is to make outbound calls to prospective customers, promote products/services, generate sales, or gather feedback. The ideal candidate should have excellent communication skills and a passion for customer engagement.Key Responsibilities:Make outbound calls to potential customers to introduce and explain products or services.Answer inbound customer calls, respond to inquiries, and resolve complaints or issues.Maintain a record of calls and customer responses in the CRM system.Follow up on previous interactions and ensure customer satisfaction.Generate leads and set appointments for the sales team (if applicable).Meet daily/weekly/monthly call and conversion targets.Provide accurate information and handle objections professionally.Stay updated on product knowledge, pricing, and promotions.Requirements:Education: High school diploma or equivalent. A degree in communication, marketing, or related field is a plus.Experience: Prior experience in telecalling, telesales, or customer support is preferred.Skills:Excellent verbal communication in [language(s), e.g., English, Hindi, etc.].Strong persuasion and negotiation skills.Ability to handle rejection and remain positive.Basic computer and data entry skills.Work Environment:Office-based or remote (as applicable).May require working in shifts, including weekends or eveningsBenefits:Performance-based incentivesTraining and career growth opportunities

Us inbound process salary till 40k immediately joining

As a Customer Care Representative, your responsibilities will include:1. Providing excellent customer service and support to resolve issues and inquiries in a professional and timely manner2. Managing incoming calls and customer inquiries through various channels such as phone, email, and chat3. Building strong relationships with customers by understanding their needs and offering personalized solutions4. Documenting all interactions with customers accurately in the company's database5. Following up with customers to ensure their issues have been resolved satisfactorily

*Job Title:* Sales Executive Loans (Home, Personal, Business, Mortgage, Auto)*Job Location:* Noida sector 6 *Department:* Sales & Marketing*Reporting To:* Team leader/ Relationship Manager *Job Type:* Full-time*Company Profile*We are pleased to introduce ourselves as a leading financial advisory firm based in *Noida Sector 6*, with over *8 years of industry experience*. Tactwise Advisory is proud to be associated with *40+ reputed banks* and to serve clients across *50+ major locations pan India. Our core strength lies in our team of 40 dedicated Relationship Managers and our comprehensive portfolio, offering a wide range of loan products*.*Job Summary:*We are looking for a dynamic and goal-oriented Sales Executive to drive loan product sales including home loans, personal loans, business loans, mortgage loans, and auto loans. The ideal candidate should have good communication skills, a strong sales acumen, and the ability to meet targets consistently.*Key Responsibilities:** Generate leads through various channels including cold calling, field visits, referrals, and digital platforms.* Meet prospective customers, understand their loan requirements, and recommend suitable loan products.* Explain loan features, eligibility, documentation, interest rates, EMIs, and processing timelines.* Assist clients throughout the loan application process including document collection, verification, and coordination with back-end processing teams.* Achieve monthly and quarterly loan *disbursement targets*.* Maintain relationships with customers for future cross-sell and referrals.* Stay updated on current loan products, competitor offerings, and RBI policies.* Participate in marketing campaigns and promotional activities for loan products.*Required Skills and Qualifications:** Bachelor's degree in any discipline (Finance or Marketing preferred).* 02 years of sales experience in financial products (Freshers can also apply with good communication skills).* Strong selling, negotiation, and interpersonal skills.* Basic understanding of financial products and loan processes.* Only serious and sincere candidates should apply* Target-driven with a positive and proactive attitude.* Proficiency in local language and working knowledge of English.* Familiarity with MS Office and CRM tools is a plus.---*Compensation:** Fixed Salary + Attractive Incentives (based on performance)Warm regards,Harshita Chagti HR Tactwise Advisory9871356350

Waveline India is hiring candidate all over india for BPO Telecaller Stock market related company with no hiring charges

ResponsibilitiesCustomer Service Responsibilities list:Manage large amounts of incoming phone callsGenerate sales leadsIdentify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsMeet personal/customer service team sales targets and call handling quotasHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesTake the extra mile to engage customersRequirements and skillsProven customer support experience or experience as a Client Service RepresentativeTrack record of over-achieving quotaStrong phone contact handling skills and active listeningFamiliarity with CRM systems and practicesCustomer orientation and ability to adapt/respond to different types of charactersExcellent communication and presentation skillsAbility to multi-task, prioritize, and manage time effectivelyHigh school diploma

Key Responsibilities:Team Management & Performance Monitoring:Oversee daily operations of the inbound team to ensure team members meet or exceed key performance indicators (KPIs) such as call handling time, customer satisfaction, and issue resolution.Regularly monitor team productivity and performance, providing real-time feedback and assistance to agents as needed.Conduct one-on-one sessions with agents to review individual performance, address any concerns, and set clear goals for improvement.Implement strategies to optimize call center workflows and ensure consistent service quality.Attendance & Scheduling:Monitor and manage team attendance, ensuring adequate coverage at all times.Address attendance issues in a timely and professional manner.Coordinate shift schedules to ensure alignment with business needs while maintaining optimal team performance.Reporting & Analytics:Generate and review daily call reports, ensuring all metrics are captured accurately.Perform call analysis to identify trends, strengths, and areas for improvement.Use Excel (VLOOKUP, Pivot Tables, SUMIF, IF formulas, etc.) to analyze data and produce actionable insights that help improve team performance.Ensure 100% call tagging in CRM systems to maintain accurate customer interaction records.Training & Development:Provide ongoing training and refresher courses for underperforming agents, ensuring continuous improvement.Develop and execute personalized action plans to help agents meet performance expectations.Motivate and inspire team members to improve their skills, productivity, and customer service capabilities.

profile- Chat processQualification- graduation/post graduationlocation-NoidaShift- RotationalFresher and experience both can apply

Customer communication: Answering calls, sending payment reminders, and communicating with customers to verify account status Debt collection: Negotiating payment terms, creating repayment plans, and starting legal action when necessary Record keeping: Maintaining accurate records of payment plans and other relevant information Policy adherence: Ensuring that the company's policies are in line with state and federal regulations Conflict resolution: Finding peaceful solutions to issues between the business and the client Training and mentoring: Training and mentoring staff members in the collections department Collaboration: Coordinating with sales, accounting, and legal departments Research: Researching accounts based on company records Reporting: Preparing monthly feedback reports on payment collections

Interview Invitation Customer Support ExecutiveYou are invited to attend an interview today or tomorrow between 11:00 AM and 3:00 PM.Alternatively, you may visit Monday to Friday between 11:00 AM and 3:00 PM.Job Role: Customer Support ExecutiveSalary: 15,000 60,000 (depending on interview performance) Application ProcessPlease fill out the interview form using the link below:https://www.ienergizerbpo.com/careerBefore coming for the interview, kindly generate the interview code from home on the same day.Important Instructions:Select the second option: I Energizer HR in the Source section.Mention HR Riya Rawat on the first page of the form.Write Riya Rawat HR at the top of your CV. Interview Location:IenergizerGate No. 2, A-37, Sector 60, NoidaNear Sector 59 Metro StationPlease ask for Riya Rawat (HR) upon arrival. Documents to Carry:Aadhar CardUpdated CV (hard copy)Educational and experience documents (hard or soft copy) Please do not bring a laptop.Upon reaching the reception, share your interview code and send a WhatsApp message with your name to inform us of your arrival so we can assist you.We look forward to meeting you!