Call Quality Job Vacancies in Kolkata

We are looking for a motivated female Tele Caller to join our team in Bowbazar, Kolkata. The ideal candidate will have 1 to 3 years of experience in telemarketing or a related field. A minimum educational qualification of 10th pass is required.As a Tele Caller, your primary responsibilities will include calling potential customers and presenting our products or services. You will manage calls effectively and address customer inquiries to build rapport and secure sales. It is important to maintain a positive attitude while handling objections and providing accurate information.You will also need to update customer records in our database after each call and track call outcomes to support ongoing sales efforts. Additionally, collaborating with team members to improve sales techniques and participate in training sessions will be part of your role.To succeed in this position, candidates should possess excellent verbal communication skills and a friendly demeanor. Being persuasive and able to handle rejection is vital. Strong organizational skills and attention to detail are necessary to keep track of calls and customer interactions. The ability to work under pressure and achieve targets is essential, as is being comfortable with making numerous calls throughout the day.If you are enthusiastic about sales and enjoy talking to people, we encourage you to apply for this full-time, office-based role.

We are associated with almost all major banks and NBFCs, we need telesales.

Quality Analysts are responsible for evaluating, monitoring, and assessing the quality and improving the high-quality service provided.Quality MonitoringPerformance EvaluationProcess ImprovementCompliance and Quality StandardsRoot Cause AnalysisExperience in Australian Energy Process.

We need good experienced Call Quality Analyst who is having knowledge in Retentions and verification. He/She should have work experience in International BPO Quality.Shift timing is from-2pm till 11pm we are providing drop facility as well.

We are looking for Call Quality Analyst for call center process,Job role will be to listen to the calls of the agents and implement training and guide the agents.Person will be responsible for following pre designed call pattern & should score agents on the same.He/She will also be responsible in guiding agents to follow proper call scripts & monitor the same.Preferred Indsutry Domestic BPO Process