Call Center Operations Job Vacancies in Mumbai

ResponsibilitiesPlease do not source Muslim candidates, as the hiring manager already has many in her team. Having too many from one community can make it hard to manage leaves during festivals.The client is hiring three Customer Service Executives:Executive (1-2 years): Fluent in English and Telugu.Candidate will be on third party payroll.We can also source candidates completed HSC, with 2-3 years of experience in customer service roles and with excellent communication skills. Also candidates who have completed their degrees through correspondence can be considered.6 Days working - Monday to SaturdayShift timing: 9:30 am to 6:30 pm

Key Responsibilities in the BPO Sector:Handle customer queries via phone, email, or chat efficiently and professionally.Provide accurate information and effective solutions to ensure customer satisfaction.Maintain high-quality service standards and adhere to company policies.Perform accurate data entry and documentation of customer interactions.Meet performance targets such as quality scores, turnaround time, and productivity.Resolve issues promptly while maintaining a positive customer experience.Uphold confidentiality and data security at all times.Adapt to various client processes, tools, and business requirements.Participate in regular training and skill development programs.Contribute to continuous process improvement and team collaboration.

for InternationalWith Drop providedPure Blended Process5 Days workingSaturday Sunday week offVirtual InterviewsWith no pressure of sales or TARGET Pure customer service Salary for freshers 15k + 5 incentivesSalary for experience with domestic:- 17k+5k incentivesSalary for experience with international (6months):-25 k in handLocation:- Airoli/* Sakinaka*HR 9665008242What app 9004183427K K Consultancy

Team Leader 1.Taking Incoming & outgoing calls 2. Forward Appointment to Clinic Group3. Reschedule Appointment4. Daily update report after 2 hour Between11am to 7pm5. Training given to New Telecaller6. Listen calling team Recording

Provide exceptional service via phone or in-person (depending on the role and business needs).Troubleshoot customer issues, complaints, and concerns, ensuring quick and effective resolutions.Maintain up-to-date knowledge of company products and services to assist customers accurately.Process orders, track shipments, and address any related concerns.Accurately input customer information and order details into the system.Gather customer feedback and share insights with the management team to improve products, services, and customer experience.Escalate complex issues to the appropriate department or supervisor and follow up with customers to ensure complete satisfaction.Maintain accurate records of customer interactions and transactions.

provide customer support, resolve customer queries

Exciting Job Opportunity-IDfy- Verification Analyst Marol, Andheri Work from OfficeWe have a fantastic opening at IDfy for the role of Verification Analyst, specializing in KYC (Know Your Customer) and AML (Anti-Money Laundering) solutions.Details:Job Title: Verification AnalystJob Role: KYC Verification (Blended Process - 70% calls 30% Verification)Location: Marol, Andheri (Work from Office)Working Days: 6 days a weekEligibility: Any Graduation, HSc with a minimum of 1 year of experienceSkills Required:CommunicationCallingResponsibilities:Engage in effective communication with candidates.Conduct follow-up calls with the designated Point of Contact (POC) to facilitate verification closure.Perform primary source verification of specified antecedents.Join our dynamic team as a KYC Specialist and contribute to the seamless verification process.Apply your skills in calling, communication, and calling to ensure the accuracy and efficiency of verifications.The role involves engaging with merchants, conducting follow-up calls, and performing primary source verification tasks.Play a vital role in ensuring the integrity of our verification processes.

Urgent Hiring Call Quality AnalystQualification: Any GraduateExperience: 3 to 5yrsWorking Days: Monday to SaturdayLocation: Bandra BKCWork From OfficeSalary: Excellent Package for Right CandidatesJob Description:Listens to call recordings and provide insight and solutions to operational managementto maximize lead conversion and customer satisfaction.Performs call monitoring and provides trend data, quality reports, and feedback toDirector, concern department head.Monitor calls to ensure sales.Quality check about product knowledge, policies, and procedures, terms & condition.Meet with reporting head, Counsellor, Faculty and Trainers on actions plans.Provides focused quality audits and performance feedback to team leaders/supervisorsand managers for assigned teams within the timeframe guidelines, Create quality scorecards to track performance levelsIdentify and support other opportunities for quality improvement across the teamDocumenting quality issues of the call counsellor wise , performance measures andquality improvements for management review.Assists with development of the revenue center training .Models and shares best practices with team members with ability to receive feedbackand act when appropriate.

We are a reputed Yoga Center in Mumbai who conduct Yoga Courses based on YCB & Gov. Certification. So we are interested in Female Telecaller with Skilled in Computer Operations to enroll students for our course Batches. Our missions to Certify maximum students globally.

Job Details :- Hiring...Hiring..Hiring WE ARE HIRING FOR FRESHERS BPO International Voice process PRINCIPAL RESPONSIBILITIES: Inbound / Outbound interaction with clients Skilling on all voice and back office queues as per requirement. Good computer navigational skills and familiar with MS office Should have good customer service skills Understand customer queries / request and act accordingly. Maintain a healthy and clean work environment. Update knowledge of process on regular basis. Good to have - Previous experience in Logistics / courier / cargo would be preferred - Experience of 1-2 years desirable. - Experience in call center will be an advantage. - Work on track & trace ( for logistic business) - Hospitality industry candidates from e.g. hotels industry or any other service industry. - Knowledge of Western culture would be an added advantage. (USA/UK culture) If anyone is interested or has References please send your resume to Please share this information to your friends your reference would be appreciated!!

Oversees one or more teams of customer service associates who handle customer service inquiries and problems via phone and/or email.Monitors operations to ensure adherence to service level standards and company/department policies and procedures.Ensures professional and courteous customer support services are delivered to remote a productive and positive relationship with customers.Acts as an escalation point for resolving the most difficult customer issues.Evaluates the quality of customer service associates calls from customers; provides feedback to reps on strengths and areas for improvement.Communicates with clients, vendors and other departments to ensure quality service delivery and customer satisfaction.Coordinates customer service activities with other internal functions.Tracks and reports contact center performance against objectives and goals, i.e., quality, call volume, customer satisfaction, etc.May serve as a backup to more senior customer service management in their absence.Other related duties assigned as needed.

Should know basics of computer and knowledge of MS Office (Word, Excel, PowerPoint) and latest operating systems.

Opening For BPO/Call Center/ Customer Care Executive For Voice Process / Non VoiceUnder grad fresher can applyBPO voice process - Inbound/Outbound/blended processWork from officeSalary Upto 30K CTCShift - Day & RotationalEnglish Should be Good

We are hiring for Computer Data Entry OperatorBack office department in preparing, scheduling and organizing meetingsappointmentsGood Behavior with all stafffresher are welcomeIncentivesFixed ShiftDays WorkingNo Target

We are looking for a Data Entry Clerk to type information into our database from paper documents. The ideal candidate will be computer savvy and a fast typist with a keen eye for detail. You will report to a data manager or another senior data team member. Understanding of data confidentiality principles is compulsory.The company will rely on you for having accurate and updated data that are easily accessible through a digital database.ResponsibilitiesTransfer data from paper formats into computer files or database systems using keyboards, data recorders or optical scannersType in data provided directly from customersCreate spreadsheets with large numbers of figures without mistakesVerify data by comparing it to source documentsUpdate existing dataRetrieve data from the database or electronic files as requestedPerform regular backups to ensure data preservationSort and organize paperwork after entering data to ensure it is not lostRequirements and skillsProven experience as data entry clerkFast typing skills; Knowledge of touch typing system is strongly preferredExcellent knowledge of word processing tools and spreadsheets (MS Office Word, Excel etc.)Working knowledge of office equipment and computer hardware and peripheral devicesBasic understanding of databasesGood command of English both oral and written and customer service skillsGreat attention to detailHigh school degree or equivalentYou will receive your job Description and responsibilities during your interview process. The Interview will be conducted through online Skype, Are you familiar with Skype to undergo the job interview section ?

Handle customer queries on emailHandle customer queries on-call/WhatsAppmanage customer orders on the dashboardhelp in day to day operationsco-ordinate with management

We at Spinny are looking for active and energetic graduates who can solve customer problems, take ownership, follow and build processes for the role of Operations Analyst.--Responsible for the customer journey from token to delivery.--Ensuring all processes are followed (follow-ups, delivery scheduling, data sanity on internal dashboard, team coordination etc.).--Be customer champion by ensuring superb experience with company.**Good communication skills.**Good analytical skills.**Smart & quick to respond to the customers.**Comfortable with tele calling.