Array ( [0] => call-quality [1] => bangalore ) Call Quality Jobs in Bangalore,Call Quality Job Vacancies in Bangalore Karnataka
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Call Quality Job Vacancies in Bangalore

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Tele Sales Manager (Female Candidates Preferred)

Dakshin Wedding Photography

  • 1 - 3 yrs
  • Bangalore
Tele Marketing Manager Marketing Communication Outbound Calling Convincing Power Outbound Sales Call Quality
This is a full-time on-site role for a Telesales Specialist for Bengaluru location . The Telesales Specialist will be responsible for day-to-day sales activities such as customer service, communication, customer support, and training. The role will involve communicating with clients via phone or email to promote the company's photography services, maintaining customer relationships, following up on leads, and tracking sales. The Telesales Specialist will also be responsible for achieving monthly sales targets.
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Tele Sales Officer (Female Candidates Required)

wow interior

  • 0 - 3 yrs
  • 1.8 Lac/Yr
  • Whitefield Bangalore
Good Spoken English Kannada Lead Generation Marketing Communication Outbound Calling Convincing Power Call Quality
We are Looking for Tele Sales Officer. Good Communication Skill,
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Tele Sales Officer (Female Candidates Preferred)

Vriksha Farms

  • 1 - 5 yrs
  • 3.0 Lac/Yr
  • Bangalore
Customer Relationship Followups Lead Generation Call Quality Work From Home
Looking for Female candidates with more than 2 years experience for outbound telecalling for a Real estate firm Bangalore. Job profile includes Lead generation, Follow up with the customers for site visit. Customer relationship. House Wifes who can dedicate time can also apply . Opportunity to earn more than a lakh permonth.
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Quality Analyst

P H Recruiter

  • 2 - 4 yrs
  • Bangalore
Quality Monitoring Call Monitoring Quality Analysis 7 QC Tool CSAT
Fixed Day Shift: The process has fixed day shift timings. Call Monitoring/Auditing: Conduct thorough call monitoring/auditing for customer care agents, providing detailed feedback on monitored calls.Parameter Evaluation: Evaluate agents on various parameters, including call greeting, professionalism, communication skills, and process knowledge.Language Proficiency: Understand conversations in English, Hindi, or regional languages (Kannada, Tamil, Malayalam, Telugu, Marathi, Gujarati, etc.) and provide relevant feedback.Scoring and Documentation: Fill out call auditing forms with accurate scores for assessed parameters.7QC Tools Knowledge: Demonstrate proficiency in using 7QC Tools like Pareto charts and histograms.Root Cause Analysis (RCA) Analysis: Perform detailed Root Cause Analysis (RCA) and ACPT Analysis for call audits. Agent, Customer, Process, and Technology (ACPT) Analysis: Perform detailed Agent, Customer, Process, and Technology (ACPT Analysis) to identify the cause of customer dissatisfaction on the call.Fatal and Non-Fatal Errors: Possess in-depth knowledge of fatal and non-fatal errors while auditing the calls.Call Calibration Sessions: Actively participate in call calibration sessions to ensure consistency in qualityassessments.
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Urgent Requirement For Front Desk Executive

Cessna Lifeline Veterinary Hospital

Communication Skills Client Coordinator Client Communication Administration Officer Call Center Executive Call Coordinator Call Quality Analyst Front Desk
Reception Team Member 1. Handling all CMS calls 2. Resolving the Just dial queries & updating in Google sheet3. Booking appointments for grooming and swimming according to the slot availability 4. Sending Daily checklist 5. Updating the Practo appointment in Vetbuddy Software. 6. Replying to the emails received from the clients 7. FB post sharing to the joined Groups8. Sending the bulk message to visited clients 9. Handling pick up & drop queries 10. Handling maintenance work & getting work done 11. Sending batch settlement report 12. Updating & marking attendance properly13. Calling the vendor for all types of work to be done 14. Handling IT-related issues when the Internet not working 15. Uploading Pet pictures in profile 16. Sending Housekeeping plan every day17. Helping the clients to reach out to the Breeder and boarding 18. Giving proper information about the services to the walk-in client 19. Explaining the Grooming and swimming packages to the client20. Handling Jivo chat query 21. Sending SMS through Just dial 22. Resolving Dashboard message in vet buddy23. Collecting the Feedback from the client for Grooming & Swimming 24. Handing the Beverages25. Doing monthly reports for Grooming & swimming26. Sending the Grooming Template e-mail to the client27. Reporting about the workflow to the Reception In-charge-HOD.
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Call Quality Analyst

Usha Armour Private Limited

  • 1 - 3 yrs
  • 4.0 Lac/Yr
  • BTM Layout Bangalore
Call Quality Call Monitoring Walk in
Monitoring calls Checking the call qualityQuality toolsCall AuditingTraining on calls script
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Quality Analyst

Webrocks

Manual Testing Quality Monitoring QA-Quality Assurance Call Monitoring Quality Analysis Walk in
JOB DESCRIPTION QUALITY ANALYST-Audit Pre-recorded calls & live calls along with cross-checking the end-to-end details onrespective Tickets.Analyse quality process and procedure to ensure it meets process requirements.Meeting daily, weekly and monthly audits analysing short- and long-term development plans.Ensuring that the counsellors should follow proper pitch as per guidelines to meet minimum qualitystandards.Perform quality checks and perform Mock calls for freshers to improve performance.Providing periodic feedback to agents and to their reporting manager for scope of improvement.To identify gaps and rectify them by sharing feedback and conducting refresher sessions withagents to improve quality of calls.Closely monitoring quality parameters as per needs and share ideas to improve quality standards.Required Skills: -Should be well versed with MS Office (Word, Excel, PowerPoint) & Office 365.Should have excellent communication/Writing skills (Hindi and English is must)Good Analytical skills.Should have knowledge about all 7 QC Tools (Pareto, Histogram etcMin 1 yrs exp as QA ,Salary :- Upto-2.5 LPAComfortable with 24*7 Shifts with 6 days working culture & 1 rotational OffLocation :- Jaipur (work from office)
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Front Desk Executive

Cessna Lifeline Veterinary Hospital

Communication Skills Client Co-Ordinator Client Communication Administration Officer Call Center Executive Call Coordinator Call Quality Analyst Front Desk
Reception Team Member 1. Handling all CMS calls 2. Resolving the Just dial queries & updating in Google sheet3. Booking appointments for grooming and swimming according to the slot availability 4. Sending Daily checklist 5. Updating the Practo appointment in Vetbuddy Software. 6. Replying to the emails received from the clients 7. FB post sharing to the joined Groups8. Sending the bulk message to visited clients 9. Handling pick up & drop queries 10. Handling maintenance work & getting work done 11. Sending batch settlement report 12. Updating & marking attendance properly13. Calling the vendor for all types of work to be done 14. Handling IT-related issues when the Internet not working 15. Uploading Pet pictures in profile 16. Sending Housekeeping plan every day17. Helping the clients to reach out to the Breeder and boarding 18. Giving proper information about the services to the walk-in client 19. Explaining the Grooming and swimming packages to the client20. Handling Jivo chat query 21. Sending SMS through Just dial 22. Resolving Dashboard message in vet buddy23. Collecting the Feedback from the client for Grooming & Swimming 24. Handing the Beverages25. Doing monthly reports for Grooming & swimming26. Sending the Grooming Template e-mail to the client27. Reporting about the workflow to the Reception In-charge-HOD.
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