Job Summary:
We are seeking a proactive and customer-focused Customer Support Executive to handle inbound and outbound customer interactions for our banking process. The ideal candidate will assist customers with account-related queries, transactions, product information, and issue resolution while ensuring high levels of customer satisfaction and compliance with banking regulations.
Key Responsibilities:
Handle inbound/outbound customer calls, emails, and chats related to banking services
Assist customers with account inquiries, balance details, transactions, and service requests
Resolve complaints and escalate complex issues to the appropriate department
Educate customers about banking products such as savings accounts, credit cards, loans, and digital banking services
Ensure adherence to banking policies, KYC norms, and compliance standards
Maintain accurate records of customer interactions in the CRM system
Achieve assigned performance targets (AHT, CSAT, Quality scores, etc.)
Required Qualifications:
Graduate in any discipline (Commerce/Finance preferred)
03 years of experience in banking, financial services, or BPO (Freshers may apply)
Strong verbal and written communication skills
Basic understanding of banking products and financial terms
Proficiency in MS Office and CRM systems
Ability to work in rotational shifts