Hiring For 12th Pass Freshers - Customer Service Associate

Job Summary:

We are seeking a proactive and customer-focused Customer Support Executive to handle inbound and outbound customer interactions for our banking process. The ideal candidate will assist customers with account-related queries, transactions, product information, and issue resolution while ensuring high levels of customer satisfaction and compliance with banking regulations.

Key Responsibilities:

Handle inbound/outbound customer calls, emails, and chats related to banking services

Assist customers with account inquiries, balance details, transactions, and service requests

Resolve complaints and escalate complex issues to the appropriate department

Educate customers about banking products such as savings accounts, credit cards, loans, and digital banking services

Ensure adherence to banking policies, KYC norms, and compliance standards

Maintain accurate records of customer interactions in the CRM system

Achieve assigned performance targets (AHT, CSAT, Quality scores, etc.)

Required Qualifications:

Graduate in any discipline (Commerce/Finance preferred)

03 years of experience in banking, financial services, or BPO (Freshers may apply)

Strong verbal and written communication skills

Basic understanding of banking products and financial terms

Proficiency in MS Office and CRM systems

Ability to work in rotational shifts

• Experience

  0 - 6 Years

• No. of Openings

  50

• Education

  12th Pass

• Role

  Customer Service Associate

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  D 181, Sector 63, Noida