International BPO Job Vacancies in Noida

We are looking for a dedicated Customer Care Associate to join our team in Sector 63. This full-time role is perfect for recent graduates or those with up to 3 years of experience. The ideal candidate will have completed at least their 12th grade and will work in our office to help provide excellent support to our customers.**Key Responsibilities:**- **Answer Customer Inquiries:** Respond to customer questions through various channels, ensuring they receive accurate and timely information.- **Resolve Issues:** Address and troubleshoot customer complaints with a positive attitude, working to find solutions that satisfy both the customer and the company.- **Maintain Records:** Keep detailed notes of customer interactions and issues in the system to help with future follow-ups.- **Follow Up:** After resolving an issue, reach out to customers to confirm satisfaction and ensure their needs have been met.- **Team Collaboration:** Work closely with team members and other departments to ensure smooth operations and high-quality service delivery.**Required Skills and Expectations:**Candidates should have strong communication skills, both verbal and written, to effectively interact with customers. A friendly and approachable demeanor is essential, along with the ability to remain calm under pressure. Basic computer knowledge is required to navigate customer management systems. Candidates should be detail-oriented and organized to handle multiple tasks efficiently. A willingness to learn and adapt to new situations is also important, as this role involves continual improvement and customer service excellence.

Job Title: Customer Service Executive International Process- Voice ProcessDepartment: Customer Support Location: Noida Sector 63Key Responsibilities: Handle inbound and outbound calls from international customers. Resolve customer queries, complaints, and requests in a timely and professional manner. Provide accurate information about products and services. Maintain customer records and update databases with the latest information. Follow standard operating procedures (SOPs) and quality guidelines. Meet performance targets such as call handling time, quality scores, and customer satisfaction. Collaborate with team members and supervisors to ensure smooth workflow. Escalate complex issues to senior support or relevant departments as needed.Required Skills & Competencies: Excellent verbal and written communication skills in English. Strong listening, problem-solving, and interpersonal skills. Ability to work in rotational shifts (including night shifts for international processes). Basic computer proficiency MS Office, CRM tools, and typing skills. Customer-oriented mindset with a positive attitude. Ability to handle pressure and deliver consistent performance.Educational Qualification: Minimum: 10+2 or Graduate in any discipline. Preferred: Bachelors degree.Experience:Min 6 months of experience in an international voice or non-voice process preferred.Shift Timing: Rotational shifts- 6 Days Working. One side Cab in the Odd hours Limited to 20KMS rangeSalary Range: UPTO- 4.2LPA

Key ResponsibilitiesCollections: Make outbound calls to customers with overdue payments. Explain account status and negotiate payment arrangements. Update account records accurately after every interaction. Follow up on promises to pay and ensure timely recovery. Adhere to FDCPA and client-specific compliance regulations.Customer Service: Handle inbound calls regarding billing, account status, disputes, and service-relatedissues. Provide first-call resolution and ensure customer satisfaction. De-escalate issues professionally and transfer to appropriate teams when necessary