Face-to-Face For Customer Service Associate Jobs (Freshers)

We are looking for a dedicated Customer Care Associate to join our team in Sector 63. This full-time role is perfect for recent graduates or those with up to 3 years of experience. The ideal candidate will have completed at least their 12th grade and will work in our office to help provide excellent support to our customers.

**Key Responsibilities:**

- **Answer Customer Inquiries:** Respond to customer questions through various channels, ensuring they receive accurate and timely information.

- **Resolve Issues:** Address and troubleshoot customer complaints with a positive attitude, working to find solutions that satisfy both the customer and the company.

- **Maintain Records:** Keep detailed notes of customer interactions and issues in the system to help with future follow-ups.

- **Follow Up:** After resolving an issue, reach out to customers to confirm satisfaction and ensure their needs have been met.

- **Team Collaboration:** Work closely with team members and other departments to ensure smooth operations and high-quality service delivery.

**Required Skills and Expectations:**

Candidates should have strong communication skills, both verbal and written, to effectively interact with customers. A friendly and approachable demeanor is essential, along with the ability to remain calm under pressure. Basic computer knowledge is required to navigate customer management systems. Candidates should be detail-oriented and organized to handle multiple tasks efficiently. A willingness to learn and adapt to new situations is also important, as this role involves continual improvement and customer service excellence.

• Experience

  0 - 3 Years

• No. of Openings

  50

• Education

  12th Pass

• Role

  Customer Care Associate

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Noida sec 59