Team Leader Customer Service Job Vacancies in Bangalore

Suggested KeySkills:Outbound calls, Customer Service, Convincing skills, Description:Candidate will be responsible for handling outbound calls.Responsible for making Cold Calls, handling outbound Candidate should have good presentation and convincing skills.Candidate should have a positive attitude & should be Goal oriented.Fluent in EnglishExcellent conversational and customer service skills salary 12 k to 15 kexperiences- 0 to 4 yearsplease contact - manohar reddy M phone no : 9886911611

Calling to customers and telling them advantages/benefits of the product .

Position: Team Leader Shift Timing: 10 AM to 7 PM - Monday to Saturday (Remote) Company: JNJ Technologies & Services LLP - http://jnjservices.co.in/ Location: Vijayawada, Andra Pradesh Language: English Salary: 5 LPA to 6 LPA We are looking for a result-driven Team Leader to be responsible for monitoring and supervising a team of consultants to achieve the organizations objectives and increase sales. You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. You should create a cohesive team that works efficiently together to maximize the sales team's potential. Requirements: A bachelor's or associate's degree in marketing, sales, or a related field may be advantageous. Experience in sales is necessary. Strong sales ability, business acumen, and commercial awareness. Excellent communication, interpersonal, and customer service skills. Strong leadership abilities. Good time management, strategic planning, and organizational skills. Responsibilities: Identifies the primary concerns, long-term strategies, and targets to be assigned to the team members. The responsibilities of a Team Leader Own recruiting, objectives setting, coaching and performance monitoring of sales representatives. Develops the product sales blueprint, a set of standards for sales associates to conform to, encompassing lead filtering and deal modeling. Guides sales personnel to function efficiently by capitalizing on their passions and capabilities.

Job Title: Team Lead - Customer Support ExecutiveJob Description:As a Team Lead - Customer Support Executive, you will be responsible for leading and managing a team of customer support representatives to ensure excellent customer service and satisfaction. You will play a critical role in enhancing the customer experience and achieving service goals. Your primary objective will be to effectively supervise and support the team while maintaining high-quality service standards.Responsibilities:Team Management:Lead and motivate a team of customer support representatives to achieve individual and team performance targets.Provide guidance, coaching, and mentorship to team members to enhance their skills and professional development.Conduct regular team meetings to communicate updates, performance expectations, and address any concerns or issues.Monitor and evaluate team performance, identifying areas for improvement and implementing corrective measures when necessary.Customer Service Excellence:Ensure prompt and accurate resolution of customer inquiries, complaints, and issues in a professional and timely manner.Set service level objectives and monitor team performance to ensure adherence to defined standards.Identify patterns or trends in customer feedback to drive process improvements and enhance customer satisfaction.Handle escalated customer concerns, demonstrating effective problem-solving skills and empathy.Process Improvement:Collaborate with relevant stakeholders to identify opportunities for process improvement, efficiency, and automation.Analyze customer support metrics and data to generate insights and recommendations for enhancing service quality.Develop and implement best practices and standard operating procedures (SOPs) to streamline workflows and ensure consistent service delivery.Monitor and report on key performance indicators (KPIs) to track team performance and identify areas of improvement.Cross-functional Collaboration:

We are looking for 1 Senior Customer Service Executive Post in Bangalore with deep knowledge in Microsoft Office,Communication Skills,Customer Care,Customer Retention,Customer Support and Required Educational Qualification is : Higher Secondary esponsibilities: Customer Support II Problem Solving Manage incoming calls and customer service inquiries Provide information about products and services, take/cancel orders, and record details of complaints Keep records of customer interactions and transactions, details of enquiries, complaints, and comments, as well as actions taken. Follow up to ensure that appropriate actions are taken on customer requests Refer unresolved customer grievances or special requests to designated departments for further investigation

Organizing work.Communicating goals.Connecting work to context.Delegating tasks.Leading by example.Allocating and managing resources.Problem solving.Managing project progress.

Exp:4-5 years in similar role or Team lead/ Supervisor roleEducation: Any GraduateSkills: Communication, Coordination, Team LeadingLocation: Bangalore