BPO Analyst Job Vacancies in Pune

Monitor and evaluate inbound and outbound voice calls to ensure quality and process compliance.Conduct regular call audits based on defined quality scorecards and SOPs.Provide detailed feedback and coaching to agents to improve call handling and customer experience.Identify quality gaps, root causes, and recommend corrective actions.Prepare and maintain daily, weekly, and monthly QA reports.Track agent performance trends and share insights with Team Leaders and Management.Participate in calibration sessions with operations and training teams.

Dear Candidate ,Give dynamic start to your career with VMS Group SECRET TECHNOLOGIES INDIA , we are looking for freshers and experienced candidates who want to make good career in IT or NON It field.Job Type: Full time.Eligibility criteria : Fresher /Experience 0-5 Year.Location : Pune. OR PAN INDIADesired Qualification - Any Bachelor degree Minimum BA ,B.Com - Commerce, B.E , B.Tech, M.Sc , M.C.A B.C.A ,Any Graduates, Post Graduates, can also apply. Should be comfortable to work any location of pune or Pan India.Your application for theTesting & DevelopmentBack Office / Data EntryTechnical Support, Non-Voice ProcessBDE (canadian, US, UK)-In HouseBusiness Development Executive, On FieldOperations/Customer Service , Customer Service (Web)BPO MNC and Domestic ( Hindi Marathi or Any local language)Accounts & Finance /Financial AnalystPosition stood out to us and we would like to invite you for a Face to face interview Telephone interview at our office to get to know you a bit better.You will meet with the MR. Prem Sir or Aishwarya Ma'am.The interview will last about 20 minutes and you'll have the chance to discuss the above position and learn more about our company. Please carry your updated resume at list Two CopiesDesired Candidate - Candidate should be Dynamic, Enterprising, Presentable with excellent communication and written skills.If candidate is interested please visit our office. Monday to Saturday 10 am to 5 pm bitwin anytime Meet- Prem Sir / Ms. Aishwarya Ma'am Interview Venue-building A -15th , city vista, foundation road, Kharadi, Pune, Maharashtra 411014We will take 2 rounds of an interview.-Contact No. 7066165593 Aishwarya Ma'am 7066147637 Prem Sir 1. HR Round and simple logic checking P.I round.2. Technical HR Final round by Senior HR Manager.Thanks & Regards SECRET TECHNOLOGIES INDIA VMS GROUP Placement / Contract Labour / Real EstateAddress -building A -15th , city vista, foundation road, Kharadi, Pune, Mahara

Hiring for MNCsDay/Night shiftsLocation : Pune Fresher/Experienced candidates can applyQualification : Graduate/UG/PG Excellent communication skillsCab and incentives provided5 to 6 days workingWFO Email id :Salary : Good salary packagePerks and benefitsGood incentives

Job Title Call Analyzer & TranscriberDepartment BPO Location PuneJob Type Full-Time, Fresher and Experienced can apply.Number of Openings 50Shift Timings Rotational Between 4:30 PM IST to 11:30 AM IST (US Shift) Work Experience 0-2 yrsMandatory Skills(Must have Skills) Good Written and Verbal communicationGood understanding of American accentJob Description: Call Analyzer & Transcribers are responsible for transcribing and summarizing calls as per the process requirement. Performs call monitoring to meet the quality parameters. Take up the responsibility for the assigned task. Keep on asking for reviews and feedback from your peers. Reporting back to Supervisors daily. Ensuring quality work is delivered within defined timelines. Perform other duties as assigned.Education Qualification: HSC/ Graduation/UndergraduateCompensation Details: Max 16k/ monthNotice Period: Immediate.Work Mode: WORK FROM OFFICE

Any Graduate and BPO Experience- Mandate Minimum 1 Year as a Quality Assistant for voice service/Sales process Strong attention to details with the ability to multi-task and work within a fast-paced environment. Ability to deal with confidential information appropriately. Ability to work independently on projects and as a member of a team. Ability to multi-task and organize and prioritize workload. Communication skills: Excellent interpersonal skills, ability to read, analyze and interpret documents, ability to respond effectively to all inquiries, ability to present information. Team-oriented operating style with effective interpersonal skills that allow successful business interactions with individuals of a variety of work styles, personalities, and career levels.