Array ( [0] => team-leader-customer-service [1] => mumbai ) Team Leader Customer Service Jobs in Mumbai,Senior Customer Service Executive Job Vacancies in Mumbai Maharashtra
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Team Leader Customer Service Job Vacancies in Mumbai

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Team Leader Customer Support - Full Time

BusyBee Consultants

  • 0 - 4 yrs
  • 5.5 Lac/Yr
  • Mumbai
Multitasking Back Office Processing Call Handling Decision Making Empathy Team Leadership Training and Development Customer Service Conflict Resolution Problem Solving Adaptability Feedback Management Quality Assurance Communication Time Management
We are looking for a dedicated Team Leader in Customer Support to oversee our support team in Mumbai. This role requires effective leadership skills and a passion for helping customers. **Key Responsibilities:**- **Lead the Team**: Provide guidance and support to customer support representatives, ensuring they meet performance targets and deliver high-quality service.- **Train and Develop Staff**: Conduct training sessions for new team members and ongoing training for existing staff, helping them improve their skills and knowledge.- **Manage Customer Inquiries**: Handle complex customer issues and escalations, ensuring timely and effective resolutions to maintain customer satisfaction.- **Monitor Performance**: Track team performance metrics, such as response times and resolution rates, to identify areas for improvement and celebrate successes.- **Foster a Positive Environment**: Create a supportive and motivating atmosphere for the team, encouraging collaboration and open communication.**Required Skills and Expectations:**- **Strong Communication Skills**: You should be able to communicate clearly and effectively, both verbally and in writing, with team members and customers.- **Problem-Solving Ability**: An ability to think critically and find solutions to customer issues quickly and effectively is essential.- **Leadership Experience**: Previous experience in a leadership role within customer support is a plus, even if its informal leadership.- **Customer-Centric Attitude**: A genuine passion for providing excellent customer service and a desire to exceed customer expectations are crucial.- **Team Player**: You should work well with others, support your colleagues, and contribute to the team's overall success.
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Opening For Store Executive

Residency Sarovar Portico

Language Skills Material Handling Team Leader Customer Service Guest Service Supervisor
Supervisor for Our premium Luxury Sweet Store in Bandra/Borivali. Retail or F&B Experience in similar set-up preferred.
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Team Leader

JNJ Technologies and services LLP

Branch Sales Manager Marketing Consultant Communication Skills Customer Service Training Leadership Skills Time Management Skills Organizational Management Strategic Planning
Position: Team Leader Shift Timing: 10 AM to 7 PM - Monday to Saturday (Remote) Company: JNJ Technologies & Services LLP - http://jnjservices.co.in/ Location: Vijayawada, Andra Pradesh Language: English Salary: 5 LPA to 6 LPA We are looking for a result-driven Team Leader to be responsible for monitoring and supervising a team of consultants to achieve the organizations objectives and increase sales. You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. You should create a cohesive team that works efficiently together to maximize the sales team's potential. Requirements: A bachelor's or associate's degree in marketing, sales, or a related field may be advantageous. Experience in sales is necessary. Strong sales ability, business acumen, and commercial awareness. Excellent communication, interpersonal, and customer service skills. Strong leadership abilities. Good time management, strategic planning, and organizational skills. Responsibilities: Identifies the primary concerns, long-term strategies, and targets to be assigned to the team members. The responsibilities of a Team Leader Own recruiting, objectives setting, coaching and performance monitoring of sales representatives. Develops the product sales blueprint, a set of standards for sales associates to conform to, encompassing lead filtering and deal modeling. Guides sales personnel to function efficiently by capitalizing on their passions and capabilities.
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Looking For BPO Telecaller

Career Planet

Sale Executive Customer Relationship Executive Back Office Incharge Medical Billing Customer Service Process Team Leader
Providing BPO jobs Domestic and International process Freshers and experienced both can apply
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Jobs by Related Category

Team Leader (Inbound Customer Executive)

Xponent n

  • 5 - 6 yrs
  • Mumbai
Team Leader Customer Service Management Trainee Customer Executive Telecaller Walk in
Job DescriptionProcess Domestic Voice processAbout Process Manage day to day operations and drive performance of the alignedteamTitle Team Leader (Inbound Customer Service)Location Navi Mumbai - MahapeRequirementConduct regular feedback and coaching sessions with team members.Ensuring availability of staff is maintained as per the WFM guidelinesacross all allocated processes.Drive the key client metrics and SLAs within the team members andensure these are met on a daily basis.Manage shrinkage and attrition at a team level.Attending operational or quality meetings as per client schedule.Ensure compliance and adherence to organizational processes and createawareness around all compliance guidelines from GRC and QMS acrossthe floor.Mentor and assist new hires.Report deviations immediately to the leadership and respectivedepartments and act accordingly.Proactively inform manager on challenges facedAbility to Handle Escalations with knowledge on processOverall experience of 5 years. out of which 2+ years as TLEducation Any GraduateShift timings 10am to 7pm
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Store Manager (Female)

V5 Global Services Pvt Ltd

  • 3 - 9 yrs
  • 7.5 Lac/Yr
  • Mumbai
Retail Sales Retail Store Operations Customer Relationship Customer Service Operations Store Manager Store Incharge Sales Team Leader Assistant Manager Retail Manager
Looking for Store Manager - Airtel telecom only for Females and Below 33 Years can apply Responsibilities Develop store strategies to expand store traffic and optimize profitability Ensure a consistent, quality store experience for customers: customer needs are met, complaints are resolved and service is quick and efficient Drive sales of various airtel plans, plan upgrades & products - my airtel app, WYNK, airtel TV etc. Maintain store staff job results by coaching, counseling, disciplining, planning, monitoring, and appraising job results Maintain inventory levels of airtel assets - SIM cards, dongles, Wifi devices Ensure adherence to pre-defined airtel SOPs to run store operations smoothlySkills Required Good communication and interpersonal skills Ability to analyze data and derive insights Customer centricity while taking all decisions Ability to drive large teams towards specific objectives Ability to monitor store transactions Digital Savvy, ability to manage digital assets
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