Customer Support Coordinator Graduate Fresher Jobs in Noida

Customer Support Coordinator with Good communication skills

Job Requirements:Experience: 0-2 years of experience in community management, customer service, or a similar client-facing role. Experience within a wellness or beauty niche is a plus.Education: A bachelor's degree in communication, marketing, psychology, or a related field is often preferred.Communication Skills: Demonstrated verbal and written communication abilities for effective member interactions and resolving issues.Tech Proficiency: Proficiency with community management platforms.Customer Service Background: Previous experience in a service-oriented role, showcasing skills in conflict resolution, patience, and active listening.Availability: Willingness to work flexible hours, as community engagement often spans evenings, weekends, and holidays.Event Coordination: Basic knowledge of event planning to organize virtual or in-person community events.Basic Analytical Skills: Ability to gather, interpret, and report on community engagement metrics.Desired Skills:Interpersonal and Empathy Skills: High emotional intelligence to relate to members, understand their needs, and provide compassionate support.Conflict Resolution and Problem-Solving: Ability to mediate discussions and swiftly address issues or member concerns.Organizational Skills: Strong multitasking, time management, and prioritization abilities.Content Creation: Basic design skills in tools like Canva and comfort with drafting engaging content aligned with community interests.Event Planning: Familiarity with coordinating and promoting online events or webinars, tracking RSVPs, and managing follow-up.Adaptability: Flexibility to respond to changing wellness trends, feedback, and tech tools.Data Literacy: Basic proficiency in interpreting engagement data to identify trends and make data-driven decisions.Team Collaboration: Ability to work well with other departments (marketing, customer service) and wellness professionals.Training and Development:Onboarding to Brand Voice and Community

Sales Coordination

This is a Domestic Outbound voice process for the Post of Customer Care Officer New joiners are expected to make a call to potential customer and will brief about the product. Resolve them in a timely and efficient manner. Excellent communication skills. Should be presentable. Be Proactive Good convincing skills. Employee interactionExperience Required: Both Fresher and Experienced are welcome.

RESPONSIBILITIES & DUTIESThe candidate will be responsible to receive/make calls to Australia targeted customers to promote the companys services which include Web Designing, Search Engine Marketing, social media, App Development, eCommerce, and many other lead generation industries. Maintain customer satisfaction ratings based on explicit criteria set forth by the company. Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input. Input data into the company computer platform to keep each customer record updated.

Purpose of the role:This role holder is responsible for taking calls and making appointments and ensuring that the caller receives accurateinformation when a request is made. He/she is also responsible for ensuring that only 3 data points are provided on any call.a. Key Responsibilities: Responsible for attending calls and providing information as requested by the caller. Ensure that appropriate information is provided while taking a call. Responsible for working on the feedback received from the Team Leader, Group Leader, QualityAnalyst or Trainer. Adhering to the compliance and policies set by the department.b. Skills and Work Experience required: Excellent Communication Skills Ability to work under pressure. Pleasant voice with pleasing telephonic etiquettes Working knowledge of computers ability to comprehend and follow instructions and directions. Adept at typing.5 days workingDay shift for femaleFlexible shift for malesalary for full time :16k(9 hrs)salary for part time: 10k (5hrs)