Service Delivery Job Vacancies in Navi Mumbai

courier delivery

Courier delivery job

Roles & Responsibilities: Lead the Upselling team, inspiring, equipping, and supporting them to achieve thecompanys lead convention, upgrade and upsell targets. Implementation and delivery of upsell program and other customer-related technology in-store, working closely with Ops lead in order to meet the required Customer retention andPAR KPIs. Conduct effective resource planning to maximize the productivity of resources i.e. bothpeople and technology. Structure Upselling campaigns by organizing leads, products, and staffing to maximizeconversion rates, revenue and margin. Design and continually improve sales pitches, closing techniques, and objection-handling. Own the Upselling budget, staffing and processes to maximize performance in a cost-effective way. Ensure proper policies, process and quality controls are in place and adhered too. Ensure the team maintains high quality standards, providing complete and accurateinformation, following correct processes, and adhering to consumer protection principles inevery sale. Responsible for workforce management i.e. collaborate with the HR department in hiringtop quality talent and ensuring that the teams are motivated and engaged. Development of team through coaching, mentoring, and launching learning anddevelopment initiatives. Uphold data governance standards and ensure data is captured consistently andappropriately across different touch points and channels. Responsible for designing, tracking and reporting of call-centre analytical based statistics (i.e.sales rates, costs, and customer service metrics) daily, weekly and monthly. Collaborate with different cross functional teams in order to achieve business objectives. Conduct daily team meetings, pre and/or post shift and train, coach, and mentor associatesper process requirements. Conduct constant 1:1 meetings with associates to provide feedback and motivation.KPI Cost Optimization Achieve Lead Convention Targets

ANZEN Technologies Pvt. Ltd. is a one stop solution for industry-leading services, solutions and products in the Cyber Security, IT Governance, Risk Management, and Compliance space. We provide End to End security services & consultancy to sectors, ranging from Critical Infrastructure Installations to BFSI, eCommerce, IT/ITES, Pharmaceuticals and many more. We are strongly positioned to understand your needs and deliver the right panacea to your security and compliance requirements. We have established Information Security Management Framework for clients from a wide gamut of industries.Below is the JD-Quickly identify an attack, minimize its effects, contain damage, andremediate the cause to reduce the risk of future incidents.Contact Person- Arpita Singh

Responsibilities Deliver packages to customers in a timely manner Pick up office purchases or other administrative needs Utilize navigation apps to find the most optimal route Interact with clients in a professional manner Ensure that vehicles have sufficient fuel and are always ready for use Arrange for vehicle repairs when necessaryRequirements Valid driver's license Extensive knowledge of the operating area Strong verbal communication skills Proficiency using GPS devices and smartphones