Customer Support Executive

DK Infoway

full job description:-

only surat candidates can apply. the ideal candidate will have 1-3 years of experience in a call support department, providing technical assistance to customers. as a software support executive, you will be responsible for resolving customer issues, providing software support, and ensuring customer satisfaction.

roles & responsibilities:-

- be able to understand the nature of client issues and resolve them in a timely and efficient manner.

- responsible for resolving client issues via live chat, email, phone, and remote software.

- self-motivated and be team player.

- maintain policies and procedures when working with clients and provide appropriate information.

- document customer interactions and resolutions accurately in the ticketing system.

- collaborate with the development team to identify and resolve complex technical issues.

- conduct software testing and provide feedback to the development team.

- assist in the creation and maintenance of knowledge base articles and user guides.

- stay up-to-date with the latest software updates and enhancements.

- knowledge of general business software and aptitude to learn new applications; proficiency in microsoft office (word, excel, outlook).

• Experience

  1 - 4 Years

• No. of Openings

  2

• Education

  B.C.A, M.C.A, M.Sc, M.Tech [Computers]

• Role

  Customer Support Executive

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  505-DK Infoway , City Center, Behind Resham Bhavan, Near Railway Station, Lal Darwaja, Surat, Gujara