Customer Care Executive 12th Pass Fresher Jobs in Guwahati

We are looking for a dedicated Airline Customer Service Executive to join our team in Guwahati. This entry-level position is ideal for individuals passionate about the airline industry and customer satisfaction.As an Airline Customer Service Executive, you will be the first point of contact for our customers, providing exceptional service and support throughout their travel experience. Key Responsibilities:- Customer Interaction: You will greet passengers, assist with inquiries, and provide information about flights, schedules, and services to ensure a smooth travel experience.- Ticketing and Reservations: Assisting customers with ticket bookings, changes, and cancellations while ensuring all transactions are processed efficiently.- Problem Resolution: Addressing customer complaints and concerns effectively, aiming for quick and satisfactory resolutions to enhance customer loyalty.- Documentation: Maintaining accurate records of customer interactions and transactions to help with future communications and provide valuable feedback to the management team.Required Skills and Expectations:Candidates should have completed at least the 10th grade and possess strong communication skills in both English and local languages. A friendly and approachable demeanor, along with the ability to handle challenging situations, is essential. Basic computer skills and a willingness to learn are also important. You should be a team player, ready to work in a fast-paced environment, and remain flexible regarding work hours, including weekends and holidays.

As an Airport Ground Staff member in Guwahati, you will play a crucial role in ensuring smooth airport operations and providing excellent service to travelers. Your primary responsibilities will include:- Passenger Check-in Assistance: Help passengers with the check-in process by verifying tickets and issuing boarding passes to ensure they board their flights smoothly.- Baggage Handling: Manage the loading and unloading of luggage, ensuring that each passenger's bags are handled safely and arrive at the correct destination.- Customer Service: Address passenger inquiries and provide information about flight schedules, ticketing, and airport facilities to enhance their travel experience.- Coordination with Flight Crew: Work closely with airline pilots and cabin crew to ensure all necessary procedures are followed before takeoff, contributing to flight safety.- Emergency Response: Be prepared to assist in emergency situations by following established protocols, ensuring passenger safety and compliance with airport regulations.To qualify for this position, candidates should possess the following skills and expectations:- Strong communication skills to interact effectively with passengers and colleagues.- A friendly and approachable demeanor to deliver positive customer service experiences.- Basic problem-solving skills to assist passengers with various inquiries and issues.- Teamwork abilities to collaborate with fellow staff members and ensure efficient airport operations.- A high level of responsibility and attention to detail for tasks like baggage handling and safety procedures.Candidates should have completed at least their 12th grade, and experience is valuable but not mandatory, as training will be provided for new employees.

Ground Staff are responsible for ensuring smooth airport operations and providing excellent customer service to passengers before, during, and after flights. They handle check-in procedures, boarding, baggage services, and assist passengers with their travel needs.Key Responsibilities: Passenger HandlingAssist passengers during check-in and boardingVerify passenger identification and travel documentsIssue boarding passes and baggage tagsGuide passengers to departure gates Baggage HandlingWeigh and tag checked luggageEnsure baggage complies with airline policiesCoordinate with baggage handling teamsAssist passengers with lost or delayed baggage Customer ServiceAddress passenger queries and complaintsProvide information on flight schedules, delays, and cancellationsAssist special passengers (elderly, disabled, VIPs, unaccompanied minors) Boarding & DepartureMake boarding announcementsEnsure smooth boarding proceduresCheck boarding passes and documents at gates Safety & SecurityFollow airport safety regulations and proceduresEnsure compliance with airline and aviation authority guidelinesReport any suspicious activity or security concerns Operational SupportCoordinate with airline staff, security, and other departmentsHandle flight documentation and reportsAssist in flight arrivals and departuresRequired Skills:Excellent communication and interpersonal skillsCustomer service orientationProblem-solving abilityAbility to work in shifts (including nights and weekends)Teamwork and coordinationBasic computer knowledgeEducational Qualification:Minimum: 10+2 (Higher Secondary)Preferred: Graduate in any field (Hospitality/Aviation preferred)Experience:Freshers can applyPrior experience in aviation, hospitality, or customer service is an advantageSalary Range (India):Fresher: 20,000 - 25,000 per monthExperienced: 25,000 - 40,000+ per month

We are looking for an Airport Manager to oversee airport operations in Guwahati. This role is ideal for individuals with a passion for the aviation industry, whether you are starting your career or have some experience.Key Responsibilities:- Manage Daily Operations: Ensure all airport functions run smoothly, from passenger check-in to baggage handling, to enhance the travel experience.- Coordinate with Airlines: Work closely with various airlines to ensure flight schedules are followed, coordinating departures and arrivals efficiently.- Safety and Security Oversight: Monitor airport safety and security procedures to comply with regulations and ensure passenger safety.- Staff Management: Supervise airport staff, providing guidance and support to enhance their efficiency and customer service skills.- Handle Customer Complaints: Address and resolve passenger issues quickly and effectively to maintain customer satisfaction and a positive airport atmosphere.- Reporting: Prepare reports and updates on airport operations, making sure all stakeholders are informed of any changes or issues.Required Skills and Expectations:Candidates should possess strong communication and interpersonal skills to work effectively with various stakeholders. Attention to detail is crucial for ensuring safety and security compliance. Candidates should have the ability to work well under pressure, solve problems quickly, and adapt to changing situations. A basic understanding of airport operations and customer service principles will be an advantage. A positive attitude and a willingness to learn are essential for success in this role.

As an Airport Guest Relationship Executive, your main responsibility will be to ensure that all airport guests have a positive and smooth experience. This includes providing assistance and guidance to guests, resolving any issues or complaints they may have, and ensuring their overall satisfaction during their time at the airport. Key Responsibilities:1. Greeting and welcoming guests as they arrive at the airport.2. Providing information and assistance to guests regarding their travel plans.3. Resolving any issues or complaints that guests may have in a professional and timely manner.4. Ensuring the overall satisfaction of guests during their time at the airport.Skills and Expectations:- Excellent communication and interpersonal skills.- Ability to remain calm and professional in high-pressure situations.- Attention to detail and the ability to multitask.- Patience and a customer-centric mindset.- Willingness to work in a fast-paced and dynamic environment.- Ability to work well as part of a team.Overall, we are looking for a dedicated and customer-oriented individual who is passionate about ensuring the comfort and satisfaction of airport guests.

Position OverviewA Baggage Handling Staff member (also known as a Baggage Handler or Ramp Agent) is responsible for ensuring the safe, timely, and efficient handling of passengers luggage and cargo at airports. The role involves loading and unloading baggage from aircraft, operating ground support equipment, maintaining safety on the ramp, and ensuring all baggage is properly tagged, transferred, and delivered.Key Responsibilities 1. Baggage OperationsLoad and unload passenger baggage, cargo, and mail from aircraft.Transport baggage between aircraft and terminals using trolleys, belt loaders, and other ground support equipment.Sort and route baggage according to destination and flight schedules.Ensure all baggage is correctly tagged and placed in designated containers or trolleys.Assist in baggage transfer between connecting flights. 2. Documentation & TrackingVerify baggage tags, flight numbers, and destination details before loading.Use baggage reconciliation systems (BRS) or scanners to track and confirm baggage movements.Report any damaged, untagged, or misplaced baggage to supervisors or customer service.Maintain accurate loading and unloading records as per airline and airport regulations. 3. Ground Equipment OperationSafely operate ground support equipment such as baggage tugs, dollies, belt loaders, and conveyor systems.Ensure proper maintenance checks before and after equipment use.Follow all safety procedures when operating near aircraft or on active ramps. 4. Safety & Security ComplianceAdhere strictly to airport ramp safety protocols and security standards.Ensure all baggage handling activities comply with DGCA and airline regulations.Wear personal protective equipment (PPE) at all times while on duty.Report any safety hazards, foreign objects, or equipment faults immediately. 5. Teamwork & CoordinationWork closely with ramp agents, ground supervisors, flight dispatch, and cabin crew.Coordinate during flight turnarounds to achieve on-time performance.Support other ground operations when required (cargo loading, aircraft cleaning, etc.). 6. Customer SupportAssist passengers with special baggage needs (e.g., fragile, oversized, or priority baggage).Handle baggage-related inquiries professionally in coordination with customer service teams.Ensure passengers property is handled with care and respect.Skills & CompetenciesKnowledge of baggage and ramp operationsUnderstanding of aircraft loading/unloading proceduresFamiliarity with baggage reconciliation and scanning systemsBasic computer and equipment handling skillsExcellent coordination and teamworkPhysical fitness and staminaStrong sense of responsibility and time managementAwareness of safety and security protocolsEducational QualificationMinimum: 10th / 12th pass (Higher Secondary)Preferred: Diploma or Certificate in Ground Handling / Aviation OperationsBasic English communication (written and verbal) requiredExperience06 years of experience in airport baggage handling or ramp operations preferredFreshers with aviation training may also applyWork EnvironmentBased at airport terminals or ramp areasShift-based work, including early mornings, nights, weekends, and holidaysOutdoor environment exposure to noise, heat, and weather conditionsRequires teamwork and strict adherence to safety and timingKey Performance Indicators (KPIs)On-time baggage loading/unloading performanceZero baggage damage or loss incidentsCompliance with safety and security regulationsTeamwork and coordination efficiency

Job Openings for 25 Back Office Executive Jobs for Freshers in Guwahati Airport, Shillong, Kohima, having Educational qualification of : Higher Secondary, Secondary School, B.Com with Good knowledge in Back Office Processing, Customer Care, Back End Processing, Typing Skills, Basic Computer Skills, Coordination Skills, Basic Computers etc.

1. Greet customers warmly, understand their needs, and provide personalized recommendations for watches based on their preferences and requirements.2. Maintain in-depth knowledge of the various watch brands, models, features, and pricing, and effectively communicate this information to customers.3. Drive sales by meeting or exceeding individual sales targets, promoting special offers, and upselling additional products or services.4. Ensure a high level of customer satisfaction by addressing concerns, offering solutions, and ensuring an exceptional in-store experience.5. Assist in managing stock levels, ensuring the showroom displays are well-organized, and maintaining product availability for customers.6. Handle customer transactions, including payments and refunds, and ensure that all sales records are accurately updated.7. Assist in organizing and maintaining attractive product displays to highlight key products and promotions.8. Build strong relationships with existing customers, encourage repeat visits, and maintain a database of customer preferences for future communication and promotions.9. Stay updated on the latest trends in watch fashion, new arrivals, and competitor products to offer customers the most relevant choices.10. Work closely with the store manager and team members to ensure smooth store operations, share insights, and contribute to team sales goals.11. Handle customer complaints with patience and professionalism, ensuring timely and satisfactory resolutions.12. Support and promote any marketing or promotional activities conducted by the showroom, including events, discounts, or new product launches.

Job Openings for 50 Airport Executive Jobs for Freshers in Kolkata, Ranchi, Asansol, meghalaya, Birbhum, Bardhaman, Medinipur, Tripura Road, Guwahati, Durgapur, Tatanagar, Jamshedpur, having Educational qualification of : Higher Secondary, Secondary School, Other Bachelor Degree with Good knowledge in Airport Ticketing, Airline Operations, Hospitality, Customer Service, Aviation Security, Ground Staff Activities, Direct Sales, Cargo Handling, Personality Development, Basic Computer Skills, Aviation etc.

We are looking for 35 Airlines Cabin Crew Posts in Kolkata,Darjeeling,Kharagpur,Asansol,Jamshedpur,Birbhum,Howrah,North 24 Parganas,South 24 Parganas,Dispur, Guwahati, with deep knowledge in Air Ticketing,Aviation,Customer Handling,Cabin Crew Activities,Hostess Activities,Passenger Service Executive,Good Communication Skills,Grooming,Passenger Handling and Required Educational Qualification is : Higher Secondary, Other Bachelor Degree

Join our team as an Airport Guest Relationship Executive in Guwahati, where you will play a vital role in enhancing the travel experience for passengers. This entry-level position is ideal for individuals looking to start their career in the hospitality sector.Key Responsibilities:- Provide Assistance to Guests: You will greet and assist travelers, addressing their inquiries and needs to ensure they have a pleasant experience at the airport.- Manage Guest Relations: Establish positive interactions with guests, ensuring that all feedback and concerns are handled promptly and professionally.- Coordinate Services: Work closely with various airport departments and service providers to ensure a smooth and seamless experience from check-in to boarding.- Handle Customer Feedback: Collect and document guest feedback and suggestions to help improve services and guest satisfaction continually.Required Skills and Expectations:Candidates should possess excellent communication and interpersonal skills, allowing them to connect easily with travelers from diverse backgrounds. A friendly demeanor and a strong focus on customer service are important to succeed in this position. Additionally, candidates should be able to work in a fast-paced environment, remain calm under pressure, and have a keen eye for detail. Although prior experience is not necessary, a willingness to learn and adapt is essential for success in this role. Basic knowledge of airport operations and familiarity with local languages can be an advantage.

We are looking for 15 Airlines Executive Posts in CHAPARMUKH, with deep knowledge in Customer Relationship, Communication Skills and Required Educational Qualification is : Higher Secondary

responsible for ensuring guest satisfaction by greeting, assisting, and addressing their needs, while also managing complaints and building rapport.

We have vacant of 35 Urgent Hiring For Customer Service Associate Jobs in Bangalore, Coimbatore, Guntur, Trivandrum/Thiruvananthapuram, Nagpur, Jamnagar, Kolkata, Jaipur, Guwahati, Bhubaneswar, for Freshers Educational Qualification : Higher Secondary, Secondary School, I.T.I., B.A, B.Arch, B.C.A, B.B.A, B.Com, B.Ed, BDS Skill Customer Management, Customer Support, Passenger Handling, Airport Passenger Service Associate, Passenger Service Executive, Guest Handling, Guest Service Manager, Help Desk Operations, Help Desk Engineer, Help Desk Coordinator, IT Help Desk Coordinator etc.

We are looking for 30 Vacancy for AO and CS Ground Staff in Airport Posts in Bangalore, Chennai, Hyderabad, Guntur, Trivandrum/Thiruvananthapuram, Thrissur, Surat, Jammu, Bhubaneswar, Guwahati, with deep knowledge in Customer Relationship, Airport Passenger Service Associate, Airline Customer Service, Flight Attendant, Flight Supervisor, Guest Service Officer, Airport Operation, Airport Cargo, Airport Ramp, Airport Executive and Required Educational Qualification is : Higher Secondary, Secondary School, I.T.I., B.A, B.Arch, B.B.A, B.Com, B.Ed, BAMS, Bachelor of Hotel Management

As an Airport Executive, you will be responsible for assisting passengers at the airport, handling check-ins, luggage, and ensuring a smooth travel experience. You will communicate flight information, assist with boarding procedures, and provide customer service to passengers.Key responsibilities include greeting passengers, checking tickets, weighing and tagging baggage, directing passengers to departure gates, ensuring compliance with security regulations, handling customer inquiries, and assisting with boarding procedures.To excel in this role, you should have excellent communication skills, attention to detail, ability to work efficiently under pressure, customer service orientation, basic computer skills for data entry, and a willingness to work flexible hours. Additionally, being physically fit to lift heavy luggage and stand for long periods is essential. A positive attitude, teamwork skills, and a professional demeanor are also critical expectations for this position.

As an Airport Manager at our location in Guwahati, India, you will be responsible for overseeing the daily operations of the airport to ensure efficiency and safety. Key responsibilities include managing staff, coordinating with airlines and other service providers, ensuring compliance with regulations, and handling customer inquiries and complaints.To excel in this role, you should have excellent communication and leadership skills to manage a diverse team of employees effectively. A high school diploma or equivalent is required, and previous experience in a related field is preferred but not mandatory. The ability to multitask, solve problems efficiently, and work well under pressure is essential for success in this position. Ideal candidates will also demonstrate strong organizational skills and attention to detail to ensure smooth airport operations.

As a Ground Staff Supervisor, you will be responsible for overseeing the ground operations at the Guwahati airport in India. Your key responsibilities will include supervising ground staff members, ensuring smooth and efficient operations, and resolving any issues that may arise during the day-to-day operations. You will need to have strong communication and leadership skills to effectively manage a team of ground staff members and coordinate with other departments. Attention to detail and the ability to multitask in a fast-paced environment are essential for success in this role. A high school diploma or equivalent is required for this position, and previous experience in a supervisory role is preferred but not required. If you are a motivated and organized individual with a passion for aviation and customer service, we encourage you to apply for this exciting opportunity.

Customer service executives (CSEs) are responsible for ensuring customer satisfaction, loyalty, and business success. Some of their responsibilities include: Handling customer complaintsCSEs use problem-solving skills to analyze the cause of a problem, generate solutions, and implement a plan to resolve it. They should be able to do this quickly and professionally. Communicating with customersCSEs communicate with customers through email, phone, live interactions, or online chat. They should be able to provide accurate and timely information about products, services, and accounts. Training employeesCSEs may be responsible for hiring and training staff, including reviewing applications, conducting interviews, processing paperwork, and providing on-the-job training. Designing an efficient customer service processCSEs should be able to work in a fast-paced environment and handle multiple tasks simultaneously. They should also collaborate with other departments to ensure customer issues are resolved quickly and efficiently. Other responsibilities of CSEs may include: Ensuring customer satisfaction, Active listening, and Adaptability.

As a PSE, you will be the first point of contact for passengers, providing them with exceptional service and assistance throughout their travel experience. Your primary responsibilities will include checking in passengers, handling baggage, providing information about flight schedules, and addressing any concerns or issues that may arise. You will also be responsible for ensuring compliance with all airline and airport regulations, maintaining a safe and secure environment for passengers and staff. The ideal candidate will have excellent communication skills, a friendly and approachable demeanor, and the ability to remain calm under pressure. You should be able to work in a fast-paced environment and be flexible with your schedule, as this role may require working evenings, weekends, and holidays. Previous experience in customer service or the airline industry is preferred but not required. We offer comprehensive training and opportunities for career advancement within our organization. If you are passionate about providing outstanding service and enjoy working in a dynamic and diverse environment, we encourage you to apply for this exciting opportunity.ResponsibilitiesCheck-in passengers and issue boarding passes.Assist passengers with baggage check-in and retrieval.Provide information about flight schedules, delays, and cancellations.Address passenger inquiries and resolve any issues or concerns.Ensure compliance with airline and airport regulations.Coordinate with other airport staff and airline personnel.Assist passengers with special needs, including those with disabilities.Handle ticketing and reservation changes.Monitor and manage boarding processes.Ensure a safe and secure environment for passengers and staff.Assist with lost and found items.Provide exceptional customer service at all times.Handle cash and credit card transactions.Maintain accurate records and documentation.

We are looking for dedicated Ground Staff to join our team in Guwahati. In this full-time role, you will play an essential part in ensuring a smooth experience for our customers at the airport.Key Responsibilities:- Customer Assistance: Greet passengers and help them with check-in procedures, luggage handling, and boarding processes to enhance their travel experience.- Luggage Management: Ensure proper tagging, loading, and unloading of luggage, ensuring all bags are handled safely and efficiently.- Safety Compliance: Follow all safety regulations and procedures to maintain a secure environment for both passengers and staff.- Information Support: Provide accurate information regarding flights, delays, and airport services to passengers, ensuring they receive timely updates.- Team Collaboration: Work closely with other staff members in various departments to ensure efficient operations and communication throughout the airport.Required Skills and Expectations:Candidates should possess a minimum educational qualification of 12th pass. Good communication skills in English and local languages are essential for interacting with passengers. A positive attitude and strong customer service skills are crucial, as you will be the face of our service. Teamwork is vital, as you will be collaborating with colleagues in a fast-paced environment. Flexibility in working hours is expected, including availability during weekends and holidays. Previous experience in a customer-facing role is an advantage but not mandatory. A keen eye for detail and the ability to handle pressure will help ensure successful performance in this dynamic role.