Customer Support Executive Job Vacancies in Guwahati

Join our team as an Airport Guest Relationship Executive in Guwahati, where you will play a vital role in enhancing the travel experience for passengers. This entry-level position is ideal for individuals looking to start their career in the hospitality sector.Key Responsibilities:- Provide Assistance to Guests: You will greet and assist travelers, addressing their inquiries and needs to ensure they have a pleasant experience at the airport.- Manage Guest Relations: Establish positive interactions with guests, ensuring that all feedback and concerns are handled promptly and professionally.- Coordinate Services: Work closely with various airport departments and service providers to ensure a smooth and seamless experience from check-in to boarding.- Handle Customer Feedback: Collect and document guest feedback and suggestions to help improve services and guest satisfaction continually.Required Skills and Expectations:Candidates should possess excellent communication and interpersonal skills, allowing them to connect easily with travelers from diverse backgrounds. A friendly demeanor and a strong focus on customer service are important to succeed in this position. Additionally, candidates should be able to work in a fast-paced environment, remain calm under pressure, and have a keen eye for detail. Although prior experience is not necessary, a willingness to learn and adapt is essential for success in this role. Basic knowledge of airport operations and familiarity with local languages can be an advantage.

As an Airport Ground Staff member in Guwahati, you will play a crucial role in ensuring smooth airport operations and providing excellent service to travelers. Your primary responsibilities will include:- Passenger Check-in Assistance: Help passengers with the check-in process by verifying tickets and issuing boarding passes to ensure they board their flights smoothly.- Baggage Handling: Manage the loading and unloading of luggage, ensuring that each passenger's bags are handled safely and arrive at the correct destination.- Customer Service: Address passenger inquiries and provide information about flight schedules, ticketing, and airport facilities to enhance their travel experience.- Coordination with Flight Crew: Work closely with airline pilots and cabin crew to ensure all necessary procedures are followed before takeoff, contributing to flight safety.- Emergency Response: Be prepared to assist in emergency situations by following established protocols, ensuring passenger safety and compliance with airport regulations.To qualify for this position, candidates should possess the following skills and expectations:- Strong communication skills to interact effectively with passengers and colleagues.- A friendly and approachable demeanor to deliver positive customer service experiences.- Basic problem-solving skills to assist passengers with various inquiries and issues.- Teamwork abilities to collaborate with fellow staff members and ensure efficient airport operations.- A high level of responsibility and attention to detail for tasks like baggage handling and safety procedures.Candidates should have completed at least their 12th grade, and experience is valuable but not mandatory, as training will be provided for new employees.

Ground Staff are responsible for ensuring smooth airport operations and providing excellent customer service to passengers before, during, and after flights. They handle check-in procedures, boarding, baggage services, and assist passengers with their travel needs.Key Responsibilities: Passenger HandlingAssist passengers during check-in and boardingVerify passenger identification and travel documentsIssue boarding passes and baggage tagsGuide passengers to departure gates Baggage HandlingWeigh and tag checked luggageEnsure baggage complies with airline policiesCoordinate with baggage handling teamsAssist passengers with lost or delayed baggage Customer ServiceAddress passenger queries and complaintsProvide information on flight schedules, delays, and cancellationsAssist special passengers (elderly, disabled, VIPs, unaccompanied minors) Boarding & DepartureMake boarding announcementsEnsure smooth boarding proceduresCheck boarding passes and documents at gates Safety & SecurityFollow airport safety regulations and proceduresEnsure compliance with airline and aviation authority guidelinesReport any suspicious activity or security concerns Operational SupportCoordinate with airline staff, security, and other departmentsHandle flight documentation and reportsAssist in flight arrivals and departuresRequired Skills:Excellent communication and interpersonal skillsCustomer service orientationProblem-solving abilityAbility to work in shifts (including nights and weekends)Teamwork and coordinationBasic computer knowledgeEducational Qualification:Minimum: 10+2 (Higher Secondary)Preferred: Graduate in any field (Hospitality/Aviation preferred)Experience:Freshers can applyPrior experience in aviation, hospitality, or customer service is an advantageSalary Range (India):Fresher: 20,000 - 25,000 per monthExperienced: 25,000 - 40,000+ per month

We are looking for an Airport Manager to oversee airport operations in Guwahati. This role is ideal for individuals with a passion for the aviation industry, whether you are starting your career or have some experience.Key Responsibilities:- Manage Daily Operations: Ensure all airport functions run smoothly, from passenger check-in to baggage handling, to enhance the travel experience.- Coordinate with Airlines: Work closely with various airlines to ensure flight schedules are followed, coordinating departures and arrivals efficiently.- Safety and Security Oversight: Monitor airport safety and security procedures to comply with regulations and ensure passenger safety.- Staff Management: Supervise airport staff, providing guidance and support to enhance their efficiency and customer service skills.- Handle Customer Complaints: Address and resolve passenger issues quickly and effectively to maintain customer satisfaction and a positive airport atmosphere.- Reporting: Prepare reports and updates on airport operations, making sure all stakeholders are informed of any changes or issues.Required Skills and Expectations:Candidates should possess strong communication and interpersonal skills to work effectively with various stakeholders. Attention to detail is crucial for ensuring safety and security compliance. Candidates should have the ability to work well under pressure, solve problems quickly, and adapt to changing situations. A basic understanding of airport operations and customer service principles will be an advantage. A positive attitude and a willingness to learn are essential for success in this role.

As an Airport Guest Relationship Executive, your main responsibility will be to ensure that all airport guests have a positive and smooth experience. This includes providing assistance and guidance to guests, resolving any issues or complaints they may have, and ensuring their overall satisfaction during their time at the airport. Key Responsibilities:1. Greeting and welcoming guests as they arrive at the airport.2. Providing information and assistance to guests regarding their travel plans.3. Resolving any issues or complaints that guests may have in a professional and timely manner.4. Ensuring the overall satisfaction of guests during their time at the airport.Skills and Expectations:- Excellent communication and interpersonal skills.- Ability to remain calm and professional in high-pressure situations.- Attention to detail and the ability to multitask.- Patience and a customer-centric mindset.- Willingness to work in a fast-paced and dynamic environment.- Ability to work well as part of a team.Overall, we are looking for a dedicated and customer-oriented individual who is passionate about ensuring the comfort and satisfaction of airport guests.

Responsibilities of Airport Ground Staff include:1. Greeting passengers as they enter the airport2. Checking boarding passes and verifying passenger information3. Assisting passengers with baggage check-in and security screening4. Directing passengers to the appropriate departure gates5. Providing information on flight schedules and delays6. Handling customer complaints and inquiries7. Ensuring the safety and security of all passengers and airport personnel8. Working closely with airline staff and airport authorities to ensure smooth operations

responsible for ensuring guest satisfaction by greeting, assisting, and addressing their needs, while also managing complaints and building rapport.

- Guest Reception and Check-in/Check-out: Greet and welcome guests, assist them with check-in/check-out, and ensure that their stay starts and ends smoothly.- Handling Guest Inquiries: Answer guests questions, provide information about hotel services, facilities, and local attractions, and assist with any special requests.- Reservation Management: Assist with managing guest reservations, ensuring that the system is updated, and helping with any booking modifications or cancellations.- Phone and Email Management: Handle phone calls, redirect inquiries to the relevant departments, and respond to emails regarding reservations or guest concerns.- Guest Requests and Complaints: Address guest requests and complaints promptly, either resolving them directly or escalating them to higher authorities when necessary.- Check and Maintain Guest Records: Ensure all guest information is correctly entered into the system and updated during their stay. Maintain confidentiality of guest data.- Front Desk Operations: Keep the front desk area neat and organized. Ensure the front desk supplies (forms, brochures, maps) are always well-stocked and available for guests.- Billing and Payment Handling: Assist in processing payments, handling cash and credit card transactions, and generating accurate bills for guests.- Assisting with Room Assignments: Allocate rooms to guests as per availability, preferences, and booking details, ensuring they are happy with their accommodation.- Coordinating with Other Departments: Communicate guest needs to other departments such as housekeeping, room service, and maintenance to ensure a seamless guest experience.- Guest Check-out Process: Assist guests with check-out procedures, ensuring any outstanding charges are settled and that they leave with all necessary documentation (e.g., receipts).

- Design, implement, and manage marketing campaigns to promote the companys printing machines and related services across various channels.- Develop strategies to increase brand awareness and positioning within the printing machine industry, ensuring alignment with company goals and values.- Create and manage engaging content for digital marketing platforms (website, social media, blogs, etc.), including product descriptions, case studies, and customer testimonials related to printing machines.- Conduct thorough market research to identify new trends, customer needs, and competitor strategies within the printing machine industry to refine marketing efforts.- Identify and generate qualified leads for the sales team through targeted marketing strategies, including email campaigns, social media ads, and other online tools.- Coordinate and execute product launches for new printing machines or services, ensuring maximum exposure and successful market entry.- Manage the companys social media accounts, creating a consistent and engaging presence for the brand on platforms like LinkedIn, Facebook, and Instagram.- Optimize the companys online content for search engines (SEO), ensuring high visibility for keywords related to printing machines and solutions.- Plan and manage participation in industry events, trade shows, and conferences related to printing technology, showcasing the companys products and services.- Plan and execute advertising strategies (online and offline), including print ads, Google Ads, and industry-specific media, to drive sales and awareness.- Work closely with the sales team to ensure marketing strategies are aligned with sales objectives, providing them with marketing materials and insights to support sales efforts.- Track and analyze the effectiveness of marketing campaigns through KPIs (key performance indicators), adjusting strategies as needed for optimal results.

- Develop and implement sales strategies to achieve revenue targets for Khai Sua Foods' product offerings, focusing on both retail and wholesale markets.- Conduct market research to understand consumer preferences, emerging trends, and competitive landscape, using insights to inform marketing strategies.- Create and execute marketing campaigns to increase brand awareness and drive sales, including digital marketing, print advertising, and in-store promotions.- Coordinate the launch of new products, ensuring the effective communication of product benefits, positioning, and features to the target audience.- Build and maintain strong relationships with key customers, distributors, and retailers, ensuring high levels of customer satisfaction and repeat business.- Track and analyze sales performance, prepare reports for senior management, and make data-driven recommendations for improvements.- Manage social media platforms, create engaging content, and interact with customers to increase brand presence and customer loyalty.- Design and develop marketing materials such as brochures, banners, and flyers that align with brand messaging and promotional activities.- Plan and execute promotional campaigns and discount strategies to increase product visibility and drive short-term sales growth.- Organize and participate in industry events, trade shows, and exhibitions to showcase Khai Sua Foods products and expand the customer base.- Work closely with the sales team to align marketing campaigns with sales goals, ensuring all efforts are cohesive and effective in reaching target customers.- Manage marketing budgets effectively, ensuring all campaigns and initiatives are executed within budget constraints and deliver optimal ROI.- Gather customer feedback and monitor market trends to identify opportunities for product improvements or new product development.

As a PSE, you will be the first point of contact for passengers, providing them with exceptional service and assistance throughout their travel experience. Your primary responsibilities will include checking in passengers, handling baggage, providing information about flight schedules, and addressing any concerns or issues that may arise. You will also be responsible for ensuring compliance with all airline and airport regulations, maintaining a safe and secure environment for passengers and staff. The ideal candidate will have excellent communication skills, a friendly and approachable demeanor, and the ability to remain calm under pressure. You should be able to work in a fast-paced environment and be flexible with your schedule, as this role may require working evenings, weekends, and holidays. Previous experience in customer service or the airline industry is preferred but not required. We offer comprehensive training and opportunities for career advancement within our organization. If you are passionate about providing outstanding service and enjoy working in a dynamic and diverse environment, we encourage you to apply for this exciting opportunity.ResponsibilitiesCheck-in passengers and issue boarding passes.Assist passengers with baggage check-in and retrieval.Provide information about flight schedules, delays, and cancellations.Address passenger inquiries and resolve any issues or concerns.Ensure compliance with airline and airport regulations.Coordinate with other airport staff and airline personnel.Assist passengers with special needs, including those with disabilities.Handle ticketing and reservation changes.Monitor and manage boarding processes.Ensure a safe and secure environment for passengers and staff.Assist with lost and found items.Provide exceptional customer service at all times.Handle cash and credit card transactions.Maintain accurate records and documentation.

We have vacant of 35 Urgent Hiring For Customer Service Associate Jobs in Bangalore, Coimbatore, Guntur, Trivandrum/Thiruvananthapuram, Nagpur, Jamnagar, Kolkata, Jaipur, Guwahati, Bhubaneswar, for Freshers Educational Qualification : Higher Secondary, Secondary School, I.T.I., B.A, B.Arch, B.C.A, B.B.A, B.Com, B.Ed, BDS Skill Customer Management, Customer Support, Passenger Handling, Airport Passenger Service Associate, Passenger Service Executive, Guest Handling, Guest Service Manager, Help Desk Operations, Help Desk Engineer, Help Desk Coordinator, IT Help Desk Coordinator etc.

We are looking for dedicated Ground Staff to join our team in Guwahati. In this full-time role, you will play an essential part in ensuring a smooth experience for our customers at the airport.Key Responsibilities:- Customer Assistance: Greet passengers and help them with check-in procedures, luggage handling, and boarding processes to enhance their travel experience.- Luggage Management: Ensure proper tagging, loading, and unloading of luggage, ensuring all bags are handled safely and efficiently.- Safety Compliance: Follow all safety regulations and procedures to maintain a secure environment for both passengers and staff.- Information Support: Provide accurate information regarding flights, delays, and airport services to passengers, ensuring they receive timely updates.- Team Collaboration: Work closely with other staff members in various departments to ensure efficient operations and communication throughout the airport.Required Skills and Expectations:Candidates should possess a minimum educational qualification of 12th pass. Good communication skills in English and local languages are essential for interacting with passengers. A positive attitude and strong customer service skills are crucial, as you will be the face of our service. Teamwork is vital, as you will be collaborating with colleagues in a fast-paced environment. Flexibility in working hours is expected, including availability during weekends and holidays. Previous experience in a customer-facing role is an advantage but not mandatory. A keen eye for detail and the ability to handle pressure will help ensure successful performance in this dynamic role.

An Air Hostess is responsible for ensuring the safety and comfort of passengers on flights. They must greet passengers, assist with luggage, provide safety demonstrations, serve meals and drinks, and attend to any passenger needs during the flight. Air Hostesses must also be able to handle emergencies and unexpected situations with calm and professionalism.Key responsibilities of an Air Hostess include:- Greeting passengers and assisting with seating- Ensuring passengers comply with safety regulations- Serving meals and beverages

As an Airport Manager at our location in Guwahati, India, you will be responsible for overseeing the daily operations of the airport to ensure efficiency and safety. Key responsibilities include managing staff, coordinating with airlines and other service providers, ensuring compliance with regulations, and handling customer inquiries and complaints.To excel in this role, you should have excellent communication and leadership skills to manage a diverse team of employees effectively. A high school diploma or equivalent is required, and previous experience in a related field is preferred but not mandatory. The ability to multitask, solve problems efficiently, and work well under pressure is essential for success in this position. Ideal candidates will also demonstrate strong organizational skills and attention to detail to ensure smooth airport operations.

Seeking an Airport Manager in Guwahati with 0-5 years of experience and a 12th pass education. As an Airport Manager, you will be responsible for overseeing various airport operations such as supervising ground staff, cabin crew, and airline operations. Strong problem-solving skills and good communication are key for this role. Experience in airline customer service, staff management, and ground operation is preferred. The ideal candidate must have the ability to effectively manage passenger support, ground staff, and airport cargo operations. This is a full-time position that requires working from the office. If you have a passion for aviation and possess the necessary skills, we want to hear from you.