Telesales Executive 12th Pass Fresher Jobs in Dehradun

Key Responsibilities:1. Customer Handling: Assist customers with inquiries, complaints, and requests in a professional and timely manner.- As a customer service representative, you will be responsible for addressing customer needs and ensuring a positive experience.2. Communication: Communicate effectively with customers through phone, email, or chat.- Strong communication skills are essential to convey information clearly and resolve issues efficiently.3. Problem-Solving: Resolve customer issues and complaints by finding solutions and offering alternatives.- Being able to think quickly and find practical solutions will be crucial in handling customer concerns.4. Documenting: Maintain accurate records of customer interactions and transactions.- Keeping detailed records of customer interactions will help track issues and monitor trends.Required Skills and Expectations:1. Excellent communication skills: Ability to effectively communicate with customers and colleagues.2. Problem-solving skills: Capable of finding solutions to customer issues in a timely manner.3. Basic computer skills: Proficient in using email, chat, and other communication tools.4. Patience and empathy: Ability to remain calm and empathetic when dealing with challenging customers.5. Attention to detail: Careful in documenting customer interactions and following up on issues.

Customer Outreach:Make outbound calls to potential and existing customers to promote products and services.Handle inbound customer inquiries and provide detailed information about products and services.Sales and Lead Generation:Identify and generate sales leads through cold calling.Follow up on leads and convert them into sales.Customer Relationship Management:Build and maintain strong relationships with customers.Address customer queries and concerns promptly and professionally.Data Management:Update customer information in the database accurately.Maintain records of calls and sales, and note useful information.Target Achievement:Meet and exceed daily, weekly, and monthly call and sales targets.Work towards achieving individual and team sales goals.Feedback Collection:Collect customer feedback and share insights with the management team.Suggest improvements based on customer feedback.Product Knowledge:Stay updated on product features, benefits, and pricing.Effectively communicate product information to customers.Skills Required:Excellent communication and interpersonal skills.Strong persuasive and negotiation abilities.Good listening skills and attention to detail.Ability to handle rejection and remain motivated.Basic computer skills and familiarity with CRM software.Customer-focused mindset.