Telecaller Job Vacancies in Mumbai

We are looking for a motivated Tele Caller to join our team in Borivali East, Mumbai. This full-time position is ideal for individuals with 0 to 2 years of experience who have completed at least the 10th grade.nnAs a Tele Caller, your key responsibilities will include:nn1. Making Calls: You will be responsible for reaching out to potential customers over the phone. This involves introducing our services and gathering valuable information about their needs.nn2. Customer Interaction: Engaging with customers in a friendly and professional manner is essential. You will listen to their inquiries, provide appropriate solutions, and ensure they have a positive experience.nn3. Updating Records: You will maintain accurate records of calls made and customer interactions. This is crucial for tracking progress and following up as needed.nn4. Feedback Gathering: You will collect feedback from customers about our services. This information will help improve our offerings and enhance customer satisfaction.nnTo succeed in this role, you should possess strong communication skills and the ability to engage with different types of people. Being patient and having a good understanding of customer service principles are important. You should also be organized and detail-oriented to keep track of your calls and follow up effectively. If you are enthusiastic about working in a dynamic environment and are eager to learn, we encourage you to apply.

We are looking for a Customer Care Executive that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively scheduling meetings with our potential clients.Responsibilities:1. Manage large amounts of inbound and outbound calls in a timely manner2. Follow communication scripts when handling different topics3. Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives4. Seize opportunities to upsell products when they arise5. Build sustainable relationships and engage customers by taking the extra mile6. Keep records of all conversations in our call center database in a comprehensible way7. Frequently attend educational seminars to improve knowledge and performance level8. Meet personal/team qualitative and quantitative targetsRequirements and Skills:1. Previous experience in a customer support role2. Track record of over-achieving quota3. Strong phone and verbal communication skills along with active listening4. Familiarity with CRM systems and practices5. Customer focus and adaptability to different personality types6. Ability to multi-task, set priorities and manage time effectively7. High school degreePay: 15,000.00 - 20,000.00 per monthWork Location: Sakinaka, Mumbai, MH, India

Calling & Student Support ExecutiveCompany: Dipti Vartak AcademyLocation: Andheri East, Mumbai - Work from officeEmployment Type: Full-timeWorking Schedule: 9 working hours beginning at 10:00 AM, six days per week, with one flexible weekly offExperience: 0-2 years preferred; strong fresh graduates may also be consideredCompensation: 25,000-30,000 per month CTCJoining Preference: ImmediateReporting To: Team Lead / Operational OwnerLanguage Requirement: Strong spoken Hindi and functional spoken English; Marathi will be an advantageCandidates living within approximately 15-20 km of the office, or those who can commute reliably to Andheri East, will be preferred.About Dipti Vartak AcademyDipti Vartak Academy is a fast-growing online education and community platform that helps home bakers develop their skills and build successful baking businesses.We conduct daily webinars, bootcamps, recorded courses, live student support sessions, challenges, community activities, events and multiple membership programs.Our work environment is fast-moving and execution-driven. We interact with a large number of students and leads across different stages of their journey, making clear communication, disciplined follow-up and a strong student experience extremely important.About the RoleWe are looking for a confident, dependable and empathetic Calling & Student Support Executive to manage frontline communication with DVA students and leads.This is primarily a student calling, onboarding, support and follow-up role. The person will be responsible for proactively contacting students, helping them understand their next steps, resolving routine queries, maintaining accurate records and ensuring that pending matters are followed through until closure.The role will also involve follow-up with interested or warm leads from time to time. However, this is not primarily a telesales or sales-closing position at the beginning.A candidate who demonstrates strong communication, persuasion, objection-handling and conversion ability may gradually take on greater sales responsibilities and potentially move into a dedicated sales role over time.Key ResponsibilitiesStudent Calling and Follow-upMake outbound calls to students and leads for assigned activities and campaigns.Call students for webinar, bootcamp, live-session, challenge and event reminders.Confirm attendance and participation wherever required.Follow up with students who have registered but have not completed an important next step.Conduct callbacks and repeat follow-ups where required.Contact inactive or disengaged students for specific reactivation activities.Follow up for feedback, confirmations and other program-related requirements.Understand the purpose of each calling activity instead of treating the job as merely completing a calling list.Student Onboarding and SupportAssist students during onboarding into DVA programs, communities and platforms.Help students understand where to access their program, sessions, groups and resources.Handle routine queries related to schedules, joining links, registrations, program access, challenges and other operational matters.Check whether students have joined the correct WhatsApp groups or communities.Guide students clearly regarding the next action they need to take.Gradually build sufficient knowledge of DVA programs and processes to resolve routine queries independently.Route concerns to the appropriate team member wherever specialist intervention is required.Lead Follow-up and Sales SupportFollow up with interested, warm or hot leads when assigned.Understand the lead's requirement and current level of interest.Answer basic factual questions regarding relevant DVA programs based on approved information.Follow up with prospects who have shown interest but have not completed enrolment.Help prospects complete the required next step where appropriate.Identify high-intent prospects and coordinate with the relevant team member for further sales conversations.Support enrollment-related follow-ups without turning every student interaction into a sales pitch.Sales will not be the primary responsibility initially, but the candidate's ability to influence, persuade and convert will be observed as a potential future growth path.Tracking and CRMMaintain accurate call records, conversation notes and follow-up statuses.Update student and lead information in Google Sheets, CRM systems and internal trackers.Record callbacks, pending actions and commitments accurately.Update outcomes after each meaningful interaction.Ensure that information remains current and usable by other team members.Maintain clear records of unresolved matters and final closure.Identify incomplete or inconsistent information and get it corrected.Follow-up and ClosureTrack every assigned follow-up until it is genuinely completed or appropriately closed.Ensure callbacks happen when promised.Follow up again if the student or lead has not completed the required action.Maintain clear visibility of open and pending matters.Coordinate internally where another team member's intervention is required.Verify whether the required action has actually happened rather than assuming completion.Avoid allowing cases to remain unattended merely because the first call or message has been made.The expected approach is:Understand Contact Communicate Record Take the next action Follow up Escalate where required CloseWhatsApp and Student CommunicationCommunicate with students and leads through WhatsApp wherever required.Send approved links, reminders, instructions and resources.Follow up on WhatsApp after calls when appropriate.Communicate respectfully, patiently and professionally.Adapt communication to the student's situation rather than sounding mechanically scripted.Ensure important information from conversations is captured in the relevant system or tracker.Avoid making commitments or promises outside the person's authority.Problem-Solving and EscalationUnderstand routine student issues before escalating them.Attempt approved basic troubleshooting or process resolution wherever applicable.Distinguish between matters that can be handled independently and those requiring intervention.Escalate payment, refund, technical, sensitive or exceptional issues to the appropriate person.Provide complete context while escalating instead of merely forwarding a screenshot or message.Mention the issue, actions already taken, current status and what support is required.Follow up internally where necessary until the student receives closure.Avoid making unauthorised decisions regarding refunds, discounts, special payment terms or other commercial exceptions.Systems and Digital ToolsWork comfortably with WhatsApp and WhatsApp Business.Use Google Sheets, Google Docs and Google Forms for routine tracking and coordination.Work with CRM and telecalling systems used by the organisation.Update student and lead information accurately across systems.Use learning/community platforms and internal dashboards as required.Learn tools such as GHL or similar CRM platforms after training.Use ChatGPT, Claude or other AI tools for approved routine drafting, summarisation and support activities where required.Learn and adapt to new tools introduced by the organisation.The candidate is not expected to know DVA's complete technology stack before joining, but should be comfortable learning unfamiliar systems quickly.Candidate ProfileWe would prefer someone with 0-2 years of relevant experience in areas such as:Student supportCustomer supportTelecallingEdTech or online educationCoaching or training businessesCustomer successInside salesService operationsFrontline customer communicationStrong fresh graduates may also be considered if they demonstrate unusually good communication, confidence, maturity, discipline and willingness to follow up consistently.Prior experience in the baking industry is not required.Prior sales exposure will be an advantage but is not compulsory.Essential SkillsThe candidate must demonstrate:Strong spoken HindiFunctional spoken and written EnglishClear and respectful verbal communicationConfidence speaking to people over the phoneStrong listening abilityPatience and empathy while dealing with studentsComfort making repeated outbound callsBasic working knowledge of Google SheetsBasic computer and smartphone proficiencyAbility to maintain accurate notes and recordsAbility to follow scripts and SOPs without sounding roboticBasic logical problem-solvingAbility to learn unfamiliar software without constant guidanceDiscipline in tracking callbacks and pending actionsA strong follow-through and closure mindsetTool ExposurePrevious hands-on exposure to any of the following will be an advantage:WhatsApp / WhatsApp BusinessCRM systemsTelecalling or dialler platformsGoogle SheetsGoogle FormsGHL or similar CRM platformsTagMango or another LMSChatGPT or ClaudeStudent-management or customer-support toolsPrior experience with every platform is not compulsory. However, the candidate must be capable of learning DVA's systems quickly and using them independently after appropriate training.Behavioural RequirementsWe are looking for someone who is:Patient and empatheticConfident while speaking with peopleA good listenerDependable and consistentComfortable making repeated calls and follow-upsPersistent without becoming rude or irritatingPleasant but sufficiently assertiveOrganised and detail-orientedDisciplined about recording informationComfortable working with targets and timelinesProactive rather than instruction-dependentCapable of taking conversations through to closureReceptive to feedbackRespectful while communicating with studentsAble to stay calm while handling an irritated or confused studentAble to recognise when an issue should be escalatedInterested in gradually taking on larger responsibilitiesDVA Code of HonorMission FirstTeam SecondMyself ThirdThis means protecting the student experience, supporting the team and taking responsibility for organisational outcomes.Growth OpportunityThis role can grow in two directions based on demonstrated capability and organisational requirements.A candidate who becomes strong at student communication, support and ownership can gradually take on broader Student Success / Customer Success responsibilities.A candidate who demonstrates strong persuasion, objection handling, commercial understanding and conversion ability may progressively take on Inside Sales / Sales responsibilities and potentially graduate into a dedicated sales role.Growth will depend on actual performance and capability-not merely length of service.Selection ProcessThe selection process will generally involve one or two face-to-face interview rounds at the Andheri East office.Candidates may also be given a short mock-call exercise to assess communication, listening ability, student handling, follow-up approach and judgement on when to escalate.

Position: Telecaller / Telesales ExecutiveOpenings: Multiple (Across all locations)Work Locations: Malad, Virar, Mulund, Kalyan, and DombivliJob Type: Full-TimeSalary (In-Hand): 10,000 - 30,000 per month (Depending on interview performance, experience, and the specific process/domain)Incentives: Uncapped Performance-Based Incentives (Earn as much as you want based on conversions/targets)We are actively looking for energetic, confident, and target-driven Telecallers to join our expanding teams across Malad, Virar, Mulund, Kalyan, and Dombivli. In this role, you will act as the voice of our organization, connecting with prospective customers, pitching our products or services, managing inquiries, and converting leads into sales opportunities.Both freshers looking for a strong career start and experienced candidates from BPO, finance, real estate, or sales backgrounds are welcome to apply.

We are looking for a dedicated Tele Caller to join our team in Mumbai. This part-time position allows you to work from home and is ideal for freshers who have completed at least 10th grade.Key Responsibilities:- Making Outbound Calls: You will reach out to potential customers to provide information about our products or services.- Providing Information: You will be responsible for answering queries and giving details about offers, ensuring that customers understand our offerings clearly.- Recording Calls and Feedback: You will document the details of each call, including customer responses and feedback, to help improve our service.- Updating Customer Database: You will maintain and update the customer database with accurate information collected during calls.- Meeting Targets: You will strive to meet assigned call and conversion targets to contribute to the team's success.Required Skills and Expectations:Ideal candidates should possess excellent communication skills to effectively convey information and engage with customers. A friendly and professional demeanor is essential for building rapport. Basic computer skills are necessary to manage call logs and maintain databases. Persistence and a positive attitude are important for overcoming objections during calls. Candidates should also be self-motivated and able to work independently, ensuring that tasks are completed efficiently from home. Enthusiasm for learning and a willingness to adapt in a dynamic environment are also expected.

We are seeking a dedicated Tele Caller to join our team in Mumbai. The ideal candidate will have 1 to 3 years of experience and should have completed at least the 12th grade. This is a full-time position with the flexibility to work from home. nnKey Responsibilities:nn- Making Outbound Calls: The Tele Caller will engage with potential customers by making outbound calls to introduce our products or services and generate interest.n- Customer Interaction: Building rapport with customers is essential. The Tele Caller will listen to customer inquiries, provide information, and answer questions effectively.n- Data Entry: After each call, the Tele Caller will input relevant customer information and call outcomes into our database to ensure accurate records.n- Follow-up: Regularly following up with leads and customers is crucial for maintaining relationships and closing sales.nnRequired Skills and Expectations:nnThe ideal candidate should possess excellent communication skills, with the ability to convey information clearly and persuasively. Strong listening skills are essential to understand customer needs. Candidates should be self-motivated, have a positive attitude, and be comfortable working independently in a work-from-home environment. Basic computer skills and familiarity with database management will also be beneficial. Attention to detail is important for maintaining accurate records and providing quality service to customers.

We are hiring an Export Sales Executive / International SDR (Arabic & English - 100% Remote / Work-from-Home) at Tirupati Ganeshkripa Agro Products Pvt. Ltd. (TGK Agro - https://tgkagro.com). Call pre-emailed wholesale foodstuff importers across the UAE, Saudi Arabia, Oman, Qatar, Kuwait, and Bahrain using our browser-based Mobile SDR CRM & Cloud Power Dialer. Compensation: Rs. 100/hour Formative Base (Rs. 400 per 4-hr block / Rs. 800/day, first 2 days settled daily) + Rs. 10,000 to Rs. 25,000 per FCL container closing bonus from Day 1 upon shipment and payment realization. Email export@tgkagro.com to apply.

As a Tele Caller, you will be responsible for reaching out to potential students to discuss and promote our dance classes, including Hip Hop, Contemporary, Bollywood, and Kathak. You will engage in conversations to explain the benefits of joining our dance academy and encourage admissions.Key responsibilities include:- Making outbound calls to prospective students to provide information about our dance programs and answer their inquiries.- Clearly explaining the different dance styles offered, highlighting unique aspects of each class to attract interest.- Persuasively discussing the advantages of enrolling in our academy, demonstrating enthusiasm and passion for dance education.- Documenting interactions with potential students and tracking their responses to ensure follow-up as needed.Required skills and expectations include:- A minimum of 1 year of experience in a calling or customer service role is desirable.- A strong ability to communicate clearly and effectively, both verbally and in writing.- Excellent persuasion skills to convince leads about the value of our dance classes.- Must be at least a 12th pass with a positive and energetic attitude, showcasing a genuine interest in dance and education.This role is part-time and requires you to work from our office located in Mumbai, India, during standard business hours. Flexibility in scheduling may be required depending on the volume of calls.

Karyaforce *Opening for HDFC LOYALTY Banking process* LEAD GENERATION campaign *Hsc passed can apply now*Salary 13000- 20,000 per month Daily Incentives can earn Shift Timing 9:30 Am to 7:00 Pm All Rotational week-off *Freshers are welcome*Location -Bhandup west 10 min walking distance from stationAnd *Requirement for LOAN WISE Process* Min hsc *6 months to 1 year hard core sale calling experienced*Sal -Upto- 20,000.Shift -general shift

Aadifidelis Solutions Pvt LtdJob Description Company Website: aadifidelis.coJob Position: Customer Sales Representatives (CSR)/Telesales ExecutiveSalary: Salary + Attractive Incentives (depends upon your interview)Location: Vasai westWorking Hours: 10:00 AM - 6:30 PM Working Days: Monday to Saturday (Sunday is Fixed off) Eligibility Criteria: Experienced and Freshers both are welcomed. (Internship also we provide)Interview Timings: 11:30 AM - 3:30 PM (Mon - Sat) Key responsibilities: 1. Make outbound calls to potential clients. 2. Generate leads and qualify prospects for sales opportunities. 3. Build support and relationships with potential clients. 4. Record and track call data for performance analysis. Requirements: 1. Excellent communication and interpersonal skills. 2. Strong telephone presence and ability to speak clearly 3. Prior experience in telemarketing or sales (Freshers are also welcomed). 4. Ability to handle multiple tasks and prioritize effectively. 5. Strong work ethic and commitment to achieving goals. 6. Excellent command of local language. 7. Flexible working hours Skill(s) required 1. Hindi, Marathi Proficiency (Spoken) 2. Marketing 3. Sales 4. Sales pitch5. Understand Basic English

We are looking for a motivated Tele Sales Officer to join our team in Goregaon, Mumbai. This role is ideal for individuals who enjoy engaging with customers over the phone and have a passion for sales. Key Responsibilities:- Customer Engagement: Initiate calls to potential customers, providing information about our products and services, and addressing inquiries to foster interest.- Lead Generation: Identify and qualify leads through phone conversations, ensuring a robust pipeline for sales opportunities.- Sales Closure: Effectively communicate the value of our offerings to close sales and meet or exceed set targets, demonstrating persuasive skills.- Record Keeping: Maintain accurate records of customer interactions, sales, and follow-ups using the companys designated systems.- Feedback Collection: Gather customer feedback and insights to assist in improving product offerings and customer service.Required Skills and Expectations:Candidates should possess excellent communication skills, both verbal and written, to engage effectively with customers. A friendly and approachable demeanor is essential to create a positive customer experience. Strong listening skills are important to understand customer needs and tailor sales pitches accordingly. The ideal candidate should be self-motivated, eager to learn, and able to work well in a team-oriented environment. Basic computer skills and familiarity with CRM systems will be advantageous. As this is an entry-level position, we encourage freshers and those with minimal experience to apply.

We are looking for a dedicated Telecalling Executive to join our team in Virar West, Mumbai. This role is ideal for freshers eager to kickstart their careers in a dynamic environment.Key Responsibilities:1. Customer Engagement: Make outbound calls to potential clients to introduce and promote services. Engage effectively to build rapport.2. Lead Generation: Identify and gather information about prospective clients to generate leads. Document interactions and update lead status in our system.3. Follow-Up Calls: Conduct follow-ups with leads to ensure effective communication and answer any queries they may have.4. Data Management: Maintain accurate records of calls and customer interactions in our database, ensuring all information is up to date.5. Team Collaboration: Work closely with the sales and marketing teams to align your efforts with ongoing campaigns and objectives.Required Skills and Expectations:Candidates should have completed at least their 12th grade and possess strong communication skills to effectively convey information and engage with customers over the phone. Candidates are expected to be self-motivated, goal-oriented, and possess good listening skills. Familiarity with basic computer operations is preferred. The ability to work well in a team and adapt to a fast-paced environment will be essential for success in this full-time role.

We are looking for serious, dedicated, and self-motivated individuals who are passionate about learning and building a long-term career.Requirements:Serious attitude toward workDedicated and responsibleGood communication skillsWillingness to learn and growPositive mindset and teamworkIf you are committed, disciplined, and ready to work with consistency, we'd love to connect with you.

As a Tele Caller, you will engage with customers through outbound calls, promoting and explaining various insurance products and services. Your role involves understanding customer needs and providing them with basic information about suitable insurance plans. You will also handle customer queries with politeness and professionalism.Key responsibilities include making outbound calls to potential customers to promote insurance offerings, comprehending their requirements to provide appropriate recommendations, and addressing any questions or concerns they may have about the insurance products. To be successful in this position, candidates must possess a minimum education of 10th pass and ideally be a female applicant. Fluency in Marathi is essential, as it will enable effective communication with local customers. The role requires strong interpersonal skills, an ability to listen actively, and a professional demeanor in managing customer interactions. Freshers are encouraged to apply, as this is a full-time position based in the Vidya Vihar area of Mumbai and involves working in the office.This position requires no specific prior experience but values a willingness to learn and a positive attitude toward customer service. Working days are typically standard weekdays with clearly defined office hours. As the role is customer-facing, candidates should be prepared to work from the office.

Welcome and attend to visitors, customers, candidates, and business associates professionally.Handle incoming calls, transfer calls to the appropriate department, and take messages when required.Maintain the reception area in a clean, organized, and professional manner.Manage visitor records, appointments, and meeting schedules.Handle incoming and outgoing correspondence, emails, and basic office administration.Maintain professional telephone etiquette and a welcoming office environment.B. Telecalling & Customer CommunicationMake outbound calls to prospective customers, garage owners, and business partners.Explain the company's services, mobile application, subscription plans, and business opportunities.Follow up with interested customers and potential business associates.Respond to basic customer queries and direct technical or complex issues to the appropriate team.Maintain accurate records of calls, leads, follow-ups, and customer responses.Encourage prospective customers and garage owners to register with the Pom Pom Auto India platform.

We're Hiring - Dedicated & Ambitious Individuals!We are looking for motivated, responsible, and goal-oriented individuals who are ready to learn new skills, take on challenges, and build a strong professional future.Key Responsibilities:Handle assigned tasks with dedication and responsibility.Communicate professionally and maintain good teamwork.Learn and apply new concepts effectively.Follow the given process with consistency and discipline.Work towards achieving personal and team goals.Who We're Looking ForGood communication & listening skill Positive and growth-oriented mindsetWillingness to learn and improveSelf-disciplined and consistentGoal-focused and team-orientedIf you are serious about your growth and ready to turn your efforts into meaningful career opportunities, we would love to connect with you!Interested? Send us a message to know more and get started!

Key Responsibilities: Handle porting and email processes. Make calls for appointment booking and confirmation. Coordinate with health check-up centers for appointments and case closures. Maintain and update daily reports, MIS, and trackers. Follow up on pending appointments and cases. Coordinate with internal teams and centers for smooth operations. Track and support customer conversion and closures. Ensure accurate and timely data entry and reporting.Required Skills: Good communication and coordination skills. Basic knowledge of MS Excel and email handling. Good follow-up and time-management skills. Ability to handle multiple tasks efficiently. Graduate in any discipline.

We are looking for a dedicated Telecaller based in Vasai East, Mumbai. This full-time position is ideal for fresh candidates, especially women who have completed their 12th grade. The Telecaller will play a vital role in communicating with customers and promoting our services.Key Responsibilities:1. Customer Engagement: Reach out to potential customers over the phone to inform them about products and services. You will initiate conversations, aiming to build rapport and understand their needs.2. Lead Generation: Identify and qualify leads based on customer responses. Your goal will be to gather relevant information to assist in the sales process.3. Data Entry: Maintain and update customer information in our database. Accurate data entry is crucial for tracking customer interactions and follow-ups.4. Follow-Up Calls: Make regular follow-up calls to ensure customer satisfaction and to answer any queries. Effective communication will help in retaining customer interest and loyalty.Required Skills and Expectations:Candidates should possess strong verbal communication skills in a clear and friendly manner to ensure effective interaction with customers. A basic understanding of sales techniques is desirable but not mandatory. Being proactive, organized, and able to work in a team environment is essential. A professional attitude and a positive outlook will contribute to your success in this role.