Office Coordinator Graduate Fresher Jobs in Guwahati

We are seeking a dedicated CRM Executive to manage customer relationships effectively. This role involves handling customer queries and complaints, coordinating with internal teams, maintaining detailed customer records, and ensuring timely follow-ups to enhance customer satisfaction.Key responsibilities include managing customer relationships, which requires clear communication and effective problem-solving skills. You will address customer queries and resolve complaints, coordinating with other departments as necessary to ensure a smooth experience for our clients. Maintaining accurate customer records is vital, wherein you will input, update, and track customer information diligently. Timely follow-ups with customers will be essential to nurture relationships and ensure customer needs are met.The ideal candidate should possess strong communication skills and the ability to handle customers with care and professionalism. Proficiency in MS Excel is necessary for data management and reporting, while familiarity with CRM software will help streamline processes and improve efficiency. A graduate degree is required, and candidates should have 0 to 2 years of experience in a similar role.This is a full-time position based in Guwahati, India, and it requires working from the office. Female candidates are encouraged to apply. We invite individuals who are eager to grow and contribute positively to our customer relations team.

- Office Organization: Maintain an organized office environment, including managing office supplies, equipment, and ensuring the smooth functioning of daily administrative tasks.- Inventory Management: Monitor and manage office supplies, ordering new stock as needed, and ensuring that inventory is consistently maintained.- Document Preparation: Prepare, format, and proofread documents, reports, presentations, and correspondence for senior management and team members.- Data Entry and Record Keeping: Maintain accurate electronic and paper records, ensuring they are properly filed and easily accessible.- Internal Communication: Facilitate internal communication by drafting and distributing memos, notices, and other communications as needed.- Customer and Vendor Liaison: Serve as the primary point of contact for external vendors, suppliers, and clients for office-related inquiries, orders, or issues.- Event Planning: Assist with organizing office events, meetings, conferences, and team-building activities, ensuring all logistics are arranged efficiently.- Expense Tracking: Assist in monitoring office expenses and budget management, ensuring costs remain within approved limits.- Invoice and Payment Processing: Help with the processing of invoices, ensuring timely payments to suppliers and vendors and maintaining accurate financial records.- Health & Safety Compliance: Ensure the office complies with health and safety regulations, including emergency procedures, first aid supplies, and cleanliness standards.- Onboarding Assistance: Assist in the onboarding process for new employees, ensuring they have the necessary materials and resources to get started.- Office Equipment Maintenance: Coordinate maintenance and servicing of office equipment like printers, computers, and other machinery, ensuring minimal downtime.

- Provide administrative support to the sales team by assisting with day-to-day activities such as scheduling meetings, preparing presentations, and handling client inquiries.- Maintain and update client databases, ensuring accuracy and organization.- Coordinate with internal departments (such as production, logistics, and finance) to ensure timely and accurate processing of customer orders.- Act as the primary point of contact for customers, responding to queries, providing product information, and addressing concerns.- Assist in generating and maintaining sales reports, tracking progress against targets, and compiling performance metrics.- Assist in the qualification and tracking of sales leads, ensuring timely follow-up and conversion into sales opportunities.- Coordinate with inventory teams to ensure stock levels align with sales demands and order fulfillment.- Collaborate with the marketing team to organize promotional activities, events, and campaigns that support sales objectives.- Assist in building and maintaining positive relationships with customers, handling inquiries, and ensuring smooth after-sales support.- Provide logistical and operational support to the sales team, ensuring they have the necessary tools, resources, and information to perform their roles effectively.- Enter sales data, client information, and communications into the CRM system for accurate tracking and analysis.- Liaise with external vendors, suppliers, and distributors to ensure smooth product availability and distribution.- Assist the sales team in preparing quotes, proposals, and contracts for potential clients.- Ensure timely follow-up with clients regarding proposals, pricing, and contract details.- Maintain a well-organized filing system for sales-related documents, contracts, and correspondence for easy retrieval.- Support the onboarding process for new sales team members by providing them with the necessary resources and training materials.

1. Ensure accurate and timely processing of customer orders, including order entry, tracking, and status updates.2. Coordinate with the sales team to confirm product availability and delivery timelines.3. Oversee inventory levels to ensure stock availability and avoid overstocking or stockouts.4. Perform regular stock checks and maintain accurate records in the inventory management system.5. Communicate regularly with suppliers and vendors to track the status of orders, shipments, and product availability.6. Maintain and update product listings, prices, and descriptions in the system, ensuring they are accurate and up-to-date.7. Provide back-office support for customer queries related to order status, deliveries, returns, and product information.8. Coordinate with logistics teams to arrange for timely and accurate delivery of orders.9. Monitor shipping progress and provide status updates to customers or internal teams as required.10. Input and maintain accurate records for all transactions, inventory updates, and customer orders in the system.11. Ensure invoices are generated accurately and promptly for customers and suppliers.12. Assist with payment tracking, reconciliation, and handling any discrepancies between invoicing and payment.13. Ensure products meet the companys quality standards before shipment to customers.14. Work closely with other departments (sales, marketing, warehouse, finance) to ensure seamless operations.15. Suggest improvements to streamline back-office operations, enhance efficiency, and reduce errors.