Customer Care Female Jobs in Panchkula

Job description:We are currently seeking motivated individuals to join our dynamic team as Service Coordinators. This role offers an exciting opportunity to contribute to the growth and success of our sales efforts in the field of smart solutions. The Service Coordinator will play a crucial role in supporting our sales team by providing essential administrative and operational assistance.Role and Responsibilities:Co-ordinating for post service activities like delivery confirmation, engineer planning, installation scheduling, Complaint calls, Replacements or any other service call.Day to day reporting to service head for all cases.Liasoning between other departments and the client to provide the service most suitable to the clients needs, cost and time restraints.Over the phone, handle the installation procedure and any complaints.Create a stock report and make the necessary updates.Stay up-to-date on product knowledge and technical solutions to provide informed supportManage and prioritize workflows to ensure timely resolution of service requests.Coordinate service requests from customers, including scheduling, dispatching, and follow-up.Identify and pursue lead generation opportunities to drive new business growth.Requirements:Bachelor's degree in Electronics or Electrical Engineering, Business Administration, Marketing or a related field.1-2 years of experience in a customer-facing role, service coordination or customer support role in IFPDs, UPS, Solar industry prefer female candidates.Excellent communication, interpersonal, and problem-solving skills.Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.Strong knowledge of electronic products and Smart Education technology Solutions (desirable).Strong attention to detail and accuracy.Strong customer service skills, with the ability to empathize with customers and resolve issues effectively.Join ONFINITY TECHNOLOGIES and be part of a forward-thinking team dedicated to delivering innovative smart solutions to educational institutions. Apply now and embark on an exciting career journey with us!

We need such employees who are perfect in their work, have knowledge of Hindi, English and Punjabi language and .

Assist customers over the phone, and via email.Handle customer inquiries, provide relevant information, and resolve basic issues.Maintain customer records and update databases with accurate information.Coordinate with internal teams to address customer needs and complaints.Assist in processing orders, invoices, and other documentation.Schedule appointments and follow up with customers as needed.Ensure prompt and professional communication with customers.Support general office tasks, including filing, data entry, and administrative duties.

Job requirements will be disclosed at the the interview

-Prepares new sales representatives by conducting orientation to sales process, develops individual coaching plans, provides resources and assistance, and schedules orientation drive-alongs with senior representatives.-Conducts exercise sessions for new and current sales employees.-Observes sales encounters and collects feedback, results, and performance data of trainees after sessions.-Coordinates with other sales trainers and sales managers.-Conducting skills gap analyses to identify areas of improvement-Structures training plans to meet financial objectives.-Coordinate individual and team performance review sessions to discuss strengths and weaknesses-Monitor sales objectives and results-Collect feedback from trainees and managers about training courses-Report on impact of training programs (e.g. sales achieved)

We are hiring Experienced sales executive and Telecaller.A sales executive is responsible for helping build up a bussiness by identifying new business prospects and selling product to them. They must maintain relationships with current clients and build and maintain relationships with new clients, They will also need to stay ahead of their competition and work on sharpening and improving their skills by attending classes, seminars or workshops.Experience in sales and marketing is a huge plus. You must understand the sales and marketing processes and be able to negotiate with clients, You must be able to search out business leads and trending products.Communication skills are also vital to this jobJob Type: Full-timeJob Timing: 9 AM to 06 PM

data entry and management, mail handling,file creation, and management, responding to clients' inquiries by email and phone, and visa evidencing

Generating leads for the sales team. Contact potential and existing customers by phone to inform them of their company's products, services and offers. Also receive phone calls of people responding to direct marketing and advertising campaigns.

Welcoming the guests.Doing regular callings and taking feedbacks from the clients.

1) Good command over English as well as on Hindi + Fluency to work on MARG2) PCD Marketing Executives, candidates who have worked in Pharma Industry.3)Candidate should be self motivated, able to work independently in a start up environment without supervision and goal oriented.4)Follow up parties.

Sales Coordinators- Female candidatesWe are currently seeking motivated individuals to join our dynamic team as Sales Coordinators. This role offers an exciting opportunity to contribute to the growth and success of our sales efforts in the field of smart solutions. The Sales Coordinator will play a crucial role in supporting our sales team by providing essential administrative and operational assistance.Role and Responsibilities: Identifying and prospecting potential clients in the educational sector, particularly schools, colleges, and educational institutions. Creating persuasive proposals, quotes, and presentations tailored to the needs of educational clients. Maintain accurate records of customer interactions, sales leads, and conversions using our CRM system. Handle customer inquiries, provide product information, and resolve issues in a professional and courteous manner. Collaborating on marketing initiatives aimed at promoting our smart solutions to educational institutions. This may include event coordination and executing targeted marketing campaigns. Working closely with various departments such as marketing, product development, and customer service to align sales strategies with overall company objectives. Managing the schedules and appointments of the sales team, coordinating travel arrangements, and organizing sales meetings and events. Receive and respond to sales leads via phone, email, or chat, and coordinate with the sales team to ensure timely follow-up. Address and resolve customer complaints in a timely and satisfactory manner, ensuring customer satisfaction and loyalty.Requirements:- Bachelor's degree in Electronics or Electrical Engineering, Business Administration, Marketing or a related field.- 1-2 years of experience in a customer-facing role, preferably in sales, customer service, or marketing prefer female candidates.- Excellent communication, interpersonal, and problem-solving skills.- Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.- Strong knowledge of electronic products and Smart Education technology Solutions (desirable).- Proficient in CRM software and Microsoft Office applications.Skills & Competencies:- Excellent communication and interpersonal skills.- Strong problem-solving and analytical skills.- Ability to work under pressure and meet sales targets.- Strong customer focus and service-oriented mindset.- Ability to learn quickly and adapt to new products and technologies.Join ONFINITY TECHNOLOGIES and be part of a forward-thinking team dedicated to delivering innovative smart solutions to educational institutions. Apply now and embark on an exciting career journey with us!Job Type: Full-time