Client Executive Female Jobs in Thane

Job Description:We are seeking a highly motivated and skilled Client Relationship Manager (CRM) to join our dynamic team at a leading real estate firm in Thane. The ideal candidate will play a crucial role in ensuring the satisfaction and retention of our clients through exceptional service and effective communication. As a CRM, you will be the primary point of contact for our clients, managing their needs and ensuring smooth interactions throughout their journey with us.Key Responsibilities:Client Management: Ensure that all needs of clients are successfully met and managed after booking.After-Sales Service: Provide continuous support to existing clients and ensure they are fully satisfied with the services offered.Client Feedback: Actively seek honest and constructive feedback from clients to improve services and resolve any concerns.Booking to Payment Collection to Possession: Provide end-to-end service to clients, from order placement to payment collection, ensuring satisfaction at every stage.Query Resolution: Address and resolve all client queries promptly, ensuring a smooth and positive experience.Product & Service Guidance: Offer insights and assistance to clients regarding our products or services, ensuring they are well-informed.Complaint Handling: Act as the main point of contact for client complaints and escalate issues to the relevant department or personnel for resolution.Proactive Communication: Understand client needs, proactively address issues, and ensure a high level of customer satisfaction at all times.Documentation: Maintaining and filing documentation as per the process of the company including receipts, demand letters, interest letters, etc if and when needed.Coordination: Coordination with different departments and entities such as banks to ensure the client journey is seamless.Qualifications:Strong command on English language is mandatory.

Connect with clients and convince them to meet our sales team. Communicate fluently and understand their requirements.

ResponsibilitiesContact potential or existing customers to inform them about a product or service using scriptsAnswer questions about products or the companyAsk questions to understand customer requirements and close salesDirect prospects to the field sales team when neededEnter and update customer information in the databaseTake and process orders in an accurate mannerHandle grievances to preserve the companys reputationGo the extra mile to meet sales quota and facilitate future salesKeep records of calls and sales and note useful informationRequirements and skillsProven experience as telesales representative or other sales/customer service roleProven track record of successfully meeting sales quota preferably over the phoneGood knowledge of relevant computer programs (e.g. CRM software) and telephone systemsAbility to learn about products and services and describe/explain them to prospectsExcellent knowledge of EnglishExcellent communication and interpersonal skillsCool-tempered and able to handle rejectionOutstanding negotiation skills with the ability to resolve issues and address complaintsGraduate

We are Hiring for Client Handling Executive. Payment Followup, Marketing Followup, Record Keeping, Data Entry, Quotation Etc

ResponsibilitiesCustomer Service Responsibilities list: Proven customer support experience or experience as a Client Service RepresentativeTrack record of over-achieving quote strong phone contact handling skills and active listeningFamiliarity with CRM systems and practices customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skillsAbility to multi-task, prioritize, and manage time effectively