CRM Executive (Female)

Sarvppratham Developers Pvt Ltd

1 - 7 Years
2 Openings
0.8 - 3.8 Lac/Yr
Face-to-Face interview
Thane

Key Skills

Client Management Client Relations Executive Customer Relationship CRM Sales Customer Handling Clinet Handling Client Retention CRM

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Job Description

job description:

we are seeking a highly motivated and skilled client relationship manager (crm) to join our dynamic team at a leading real estate firm in thane. the ideal candidate will play a crucial role in ensuring the satisfaction and retention of our clients through exceptional service and effective communication. as a crm, you will be the primary point of contact for our clients, managing their needs and ensuring smooth interactions throughout their journey with us.

key responsibilities:

client management: ensure that all needs of clients are successfully met and managed after booking.

after-sales service: provide continuous support to existing clients and ensure they are fully satisfied with the services offered.

client feedback: actively seek honest and constructive feedback from clients to improve services and resolve any concerns.

booking to payment collection to possession: provide end-to-end service to clients, from order placement to payment collection, ensuring satisfaction at every stage.

query resolution: address and resolve all client queries promptly, ensuring a smooth and positive experience.

product & service guidance: offer insights and assistance to clients regarding our products or services, ensuring they are well-informed.

complaint handling: act as the main point of contact for client complaints and escalate issues to the relevant department or personnel for resolution.

proactive communication: understand client needs, proactively address issues, and ensure a high level of customer satisfaction at all times.

documentation: maintaining and filing documentation as per the process of the company including receipts, demand letters, interest letters, etc if and when needed.

coordination: coordination with different departments and entities such as banks to ensure the client journey is seamless.

qualifications:

strong command on english language is mandatory.