CRM Executive (Female)

Sarvppratham Developers Pvt Ltd

1 - 7 Years
2 Openings
0.8 - 3.8 Lac/Yr
Face-to-Face interview
Thane

Key Skills

Client Management Client Relations Executive Customer Relationship CRM Sales Customer Handling Clinet Handling Client Retention CRM

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Job Description

Job Description:

We are seeking a highly motivated and skilled Client Relationship Manager (CRM) to join our dynamic team at a leading real estate firm in Thane. The ideal candidate will play a crucial role in ensuring the satisfaction and retention of our clients through exceptional service and effective communication. As a CRM, you will be the primary point of contact for our clients, managing their needs and ensuring smooth interactions throughout their journey with us.

Key Responsibilities:

Client Management: Ensure that all needs of clients are successfully met and managed after booking.

After-Sales Service: Provide continuous support to existing clients and ensure they are fully satisfied with the services offered.

Client Feedback: Actively seek honest and constructive feedback from clients to improve services and resolve any concerns.

Booking to Payment Collection to Possession: Provide end-to-end service to clients, from order placement to payment collection, ensuring satisfaction at every stage.

Query Resolution: Address and resolve all client queries promptly, ensuring a smooth and positive experience.

Product & Service Guidance: Offer insights and assistance to clients regarding our products or services, ensuring they are well-informed.

Complaint Handling: Act as the main point of contact for client complaints and escalate issues to the relevant department or personnel for resolution.

Proactive Communication: Understand client needs, proactively address issues, and ensure a high level of customer satisfaction at all times.

Documentation: Maintaining and filing documentation as per the process of the company including receipts, demand letters, interest letters, etc if and when needed.

Coordination: Coordination with different departments and entities such as banks to ensure the client journey is seamless.

Qualifications:

Strong command on English language is mandatory.