* Provide customer support through phone and email. * Work with other departments to resolve customer issues in a timely manner. * Serve as a point of contact for customer support and complaints. * Proactively identify, investigate, and resolve recurring customer support issues.* Identifying customer needs and helping customers use specific features. * Analyzing and reporting product malfunctions.
Customer Relationship Communication SkillsClient ServicingClient Co-OrdinatorClient Relationship
1. Client co-ordination2. Servicing the client after receiving the order till the time of collectionof payment.3. Resolve the queries and questions of all the clients.4. Acting as a point of contact for complaints and resolving issues to the concern.5. Ensuring your existing clients are satisfied after throughout the process of order to collection.6. Well-versed with advance excel skills i.e. Hlookup, Vlookup, Pivot Table, Formulas and Functions.
Customer Relationship Communication SkillsClient ServicingCRO
1) Relationship management with Vendors. 2) Handle calls and queries regarding billing issues, product problems, service questions, and general concerns. 3) Responsible for maintaining high professionalism with vendors and working to establish a positive rapport. 4) Update the information gathered in the vendor database.5) Knowledge of Telugu, English & Hindi Language (spoken and written)
Tele-sales Responsibilities: Calling existing and potential customers to persuade them to purchase company products and services. Accurately recording details of customers purchase orders. Processing all customer purchases accordingly. Generating promising leads for the outside sales team to pursue. Managing customer accounts by ensuring that existing customers remain satisfied with company products and services. Developing and sustaining solid relationships with customers to encourage repeat business. Using sales scripts proffered by the company to drive sales and respond to customer rejections. Developing in-depth knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences. Continually meeting or exceeding daily and monthly targets with respect to call volume and sales.Qualifications High school diploma or GED. Bachelor's or associate's degree in marketing, communications, business administration, or related field is preferred. Proven experience working as a telesales executive. The ability to follow scripts. Strong negotiation and consultative sales skills. Excellent organizational and problem-solving skills. Effective communication skills. Exceptional customer service skills.