Domestic BPO Job Vacancies in Delhi NCR

As a Customer Support Executive based in Janakpuri, you will play an important role in enhancing customer satisfaction by providing effective assistance and support. You will work in a full-time office environment and are expected to have 1 to 4 years of relevant experience.**Key Responsibilities:**- **Respond to Customer Inquiries:** Address customers questions through phone, email, or chat in a timely manner. This will help ensure that customers feel heard and valued.- **Resolve Issues:** Troubleshoot and resolve customer complaints effectively by understanding their concerns and providing suitable solutions.- **Maintain Customer Records:** Accurately document customer interactions in the system. This ensures that customer histories are accessible for future reference.- **Collaborate with Teams:** Work closely with other departments, such as sales and technical support, to escalate complex issues and improve overall customer service.- **Provide Product Information:** Educate customers about products or services, guiding them on how to best utilize their purchases for an enhanced experience.**Required Skills and Expectations:**Candidates should possess strong communication skills, both verbal and written, to engage with customers clearly and professionally. A good problem-solving ability is necessary for addressing customer issues effectively. You should be comfortable using computers and various software applications to manage customer inquiries and keep records. The ability to work well under pressure and maintain a positive attitude is essential. A customer-centric approach and passion for helping others will greatly contribute to your success in this role.

We are seeking a motivated and enthusiastic Tele Caller to join our team in Noida Sector 63. This role is ideal for candidates looking to begin or advance their career in customer communication.Key Responsibilities:- **Making Outbound Calls:** The Tele Caller will reach out to potential customers to introduce our services and products, addressing their questions and concerns effectively. - **Lead Generation:** You will identify and gather information about potential clients to help build a strong customer database. - **Maintaining Records:** It is important to accurately record call outcomes and customer interactions in our systems to track progress and maintain effective communication. - **Providing Customer Support:** Assist customers by offering information and resolving issues, ensuring high levels of customer satisfaction. - **Following Up:** You will follow up on leads and inquiries to convert them into sales, maintaining a consistent communication rhythm.Required Skills and Expectations:Candidates should possess excellent communication skills, both verbal and written, to effectively engage with customers. A strong ability to listen and understand customer needs is essential. You should be target-driven and able to work independently as well as part of a team. Proficiency in basic computer skills and familiarity with CRM software is a plus. Whether you are a fresh graduate or have some experience, a positive attitude and willingness to learn will be highly valued.

We are looking for a BPO Telecaller to join our team in Vikas Puri, Delhi. Ideal candidates should have a passion for communication and customer service. This is a full-time office role suitable for individuals with 0 to 5 years of experience and a minimum educational requirement of 12th pass.Key Responsibilities:1. **Contacting Customers**: Engage with potential and existing customers over the phone to offer products or services, ensuring a friendly and professional approach.2. **Handling Inquiries**: Respond to customer queries promptly and accurately, providing necessary information about products and services, and resolving any issues they may have.

We are looking for a motivated Telesales Executive to join our team. This role is ideal for individuals who are enthusiastic about sales and enjoy talking to customers over the phone. **Key Responsibilities:**- **Make Outgoing Calls:** Reach out to potential customers to introduce our products and services, aiming to generate interest and sales.- **Identify Customer Needs:** Listen to customers to understand their needs and recommend suitable solutions, enhancing customer satisfaction and sales success.- **Maintain Customer Records:** Keep accurate records of calls, customer interactions, and sales activities in our database, ensuring all information is up-to-date.- **Follow Up on Leads:** Contact prospective clients from leads provided to ensure timely communication and to nurture relationships that could lead to sales.- **Achieve Sales Targets:** Work towards assigned sales targets by promoting products effectively and maximizing conversion rates.- **Provide Feedback:** Share insights and feedback from customer interactions with management to help improve product offerings and sales strategies.**Required Skills and Expectations:**- Strong communication skills are essential for clearly conveying product information and establishing rapport with customers.- A customer-focused attitude is important to understand and fulfill customer needs effectively.- Basic computer skills for maintaining records and using software applications related to sales.- A positive outlook and motivation to achieve sales targets to contribute to overall team success.- Freshers are welcome, and educational qualification should be a minimum of 10th pass. Enthusiasm and willingness to learn are of great value.

We are looking for a motivated Telesales Executive to join our team in Janakpuri, Delhi. This role is ideal for individuals with a passion for sales and communication, ranging from fresh graduates to those with up to five years of experience.The Telesales Executive will primarily be responsible for making outbound calls to potential customers, promoting our products or services, and closing sales. You will engage with customers, understand their needs, and provide solutions that align with our offerings.Key responsibilities include:- **Conducting Outreach Calls:** You will make calls to potential clients, introducing them to our products and services and explaining their benefits clearly.- **Building Customer Relationships:** Establishing a rapport with customers is crucial; you will focus on creating trust to encourage recurring business.- **Managing Customer Queries:** Handling inquiries and providing clear, concise information about our offerings will help customers make informed decisions.- **Achieving Sales Targets:** You will be expected to meet or exceed monthly sales goals through proactive engagement and follow-ups with leads.Required skills and expectations include:- Strong verbal communication skills to convey ideas and information effectively over the phone.- Good listening skills to understand customer needs and respond appropriately.- Basic computer skills for using CRM software and maintaining records.- A target-driven attitude with the desire to achieve sales and contribute to the team

We are looking for a dedicated Tellecaller to join our team in Gurgaon. The ideal candidate will be responsible for reaching out to potential customers, promoting our services, and managing communications effectively.**Key Responsibilities:**- **Make Outbound Calls:** Reach out to potential customers to introduce and explain our services, aiming to generate interest and secure new business opportunities.- **Follow Up on Leads:** Contact potential clients who have shown interest in our services to nurture the relationship and encourage them to take action.- **Maintain Accurate Records:** Keep detailed notes of each call, including customer feedback and follow-up actions, in our CRM system to ensure seamless communication and tracking.- **Respond to Inquiries:** Address customer questions and concerns promptly and professionally to build trust and credibility with our clients.- **Meet Targets:** Work towards achieving individual and team targets for call volume and conversion rates, contributing to the overall success of the sales team.**Required Skills and Expectations:**- Strong Communication Skills: The candidate should speak clearly and confidently, with a friendly tone to engage customers effectively.- Basic Computer Knowledge: Familiarity with using CRM software and Microsoft Office to manage calls and keep records.- Problem-Solving Ability: The candidate should have the skill to handle customer issues with a positive attitude and provide solutions.- Goal-Oriented Mindset: The ability to work towards sales targets and stay motivated in a fast-paced environment.- Prior Experience: Candidates with 1 to 7 years of experience in telecalling or sales will be preferred. Candidates must have completed at least the 12th grade and be ready to work full-time in our office.

We are looking for a motivated Telecaller to join our team in Delhi. The ideal candidate will have 1 to 3 years of experience in telecalling and should have completed at least their 12th grade. This is a full-time position that requires working from the office.**Key Responsibilities:**- **Outbound Calls:** Make calls to potential clients, providing them with information about our products and services to generate interest.- **Customer Engagement:** Engage with customers in a friendly and professional manner, answering their questions and addressing their concerns effectively.- **Lead Generation:** Identify and qualify new leads through calls, aiming to increase the customer base and support sales goals.- **Data Entry:** Maintain accurate records of calls made, customer interactions, and feedback in the database.- **Follow-Ups:** Perform regular follow-ups with leads and customers to nurture relationships and encourage sales.**Required Skills and Expectations:**- Strong communication skills are essential, including good command of the local language and English for effective interactions.- Ability to build rapport quickly with potential customers and maintain a positive attitude.- Basic computer skills are necessary to manage records and use various software tools for data entry and tracking.- Candidates should be goal-oriented, capable of working under pressure to meet targets and deadlines.- A proactive approach to problem-solving and the ability to listen attentively to customer needs and offer appropriate solutions.

Position - Telecaller - No targetLocation Sector 48 GurgaonWorking days 6 DayWorking timing - 10:00 - 6:30 PMIndustry - Real EstateKey ResponsibilitiesMake outbound calls to prospective customers from company-provided leads.Explain project details and address customer queries.Generate qualified leads and schedule site visits for the sales team.Follow up with interested customers to maintain engagement.Maintain accurate records of customer interactions in the CRM.Requirements1+ years of experience as a TelecallerExcellent communication and interpersonal skills.Strong persuasion and negotiation abilities.Basic knowledge of CRM software and MS Office.Graduate or equivalent qualification preferred.SkillsStrong communication skillsCustomer handlingLead generationFollow-up and relationship managementTime managementSales orientation

Do you enjoy helping people and solving problems? Join our growing team as a Customer Support Executive and become the voice of our company. We're looking for energetic individuals who can build trust with customers, provide quick resolutions, and create memorable customer experiences.**What You'll Do*** Assist customers through phone, chat, and email.* Understand customer needs and provide the best possible solutions.* Ensure every interaction is professional, empathetic, and efficient.* Work closely with different teams to resolve customer issues.* Continuously learn and improve your product knowledge.**Why Join Us?*** Career growth opportunities.* Performance-based incentives.* Comprehensive training.* Friendly and collaborative work environment.

Title: Telecaller Location: tagore garden Employment: full timeResponsibilitiesMake outbound calls to prospects; handle inbound queries.Pitch products/services, qualify leads, and schedule demos/appointments.Follow call scripts, compliance, and quality standards.Gather customer feedback and report trends to the team.Requirements0-2 years of telecalling or customer service experience.Strong spoken English and [local language], clear telephone etiquette.Persuasive communication, active listening, and objection handling.Target-driven, resilient, and comfortable with repetitive tasks.Willing to work [shift hours/weekends] as needed.KPIsCalls per day, connection rate, qualified leads, conversion rate.Attendance/adherence, QA score, and customer satisfaction.CompensationBase salary plus performance incentives;

We are looking for a motivated Telesales Executive to join our team in Delhi. This is a full-time position based in the office, ideal for individuals with little to no experience as well as those with up to six years of experience.**Key Responsibilities:**- **Making Calls:** You will call potential customers to pitch our products or services. This involves being persuasive and engaging to capture their interest.- **Understanding Customer Needs:** It is essential to listen carefully to what customers say. Understanding their needs will help you tailor your approach and promote the right solutions.- **Managing Leads:** You will maintain and update a record of customer interactions. Keeping accurate records helps in following up with potential clients effectively.- **Close Sales:** You will aim to convert leads into sales by addressing any customer queries and providing information clearly, facilitating the decision-making process.- **Provide Excellent Customer Service:** Assisting customers with their inquiries and ensuring a positive experience is crucial for building relationships and loyalty.**Required Skills and Expectations:**Strong communication skills are essential, as you will be speaking with customers daily. A friendly and persuasive telephone manner is required to build rapport and close deals effectively. Basic computer skills are necessary for managing records and data. You should be self-motivated and goal-oriented, capable of working independently as well as part of a team. Being adaptable and open to feedback will help you grow in your role and improve performance.

### Job Description (JD) - Tele callerJob Title: Tele callerLocation:C-127,Sector 2 ,NoidaEmployment Type: Full-TimeSalary : Freshers-12000-15000Job SummaryWe are looking for an enthusiastic and customer-focused Telecaller to join our team. The Tele caller will be responsible for making outbound calls, handling inbound inquiries, generating leads, explaining products/services, and maintaining positive customer relationships.Key Responsibilities* Make outbound calls to prospective and existing customers.* Handle inbound customer inquiries professionally.* Explain company products and services to customers.* Generate and qualify leads through telephonic conversations.* Follow up with customers regarding inquiries, payments, or service updates.* Maintain accurate records of customer interactions in the CRM system.* Achieve daily, weekly, and monthly calling and sales targets.* Address customer concerns and escalate issues when required.* Build and maintain strong customer relationships.Required Qualifications* High School Diploma / Bachelor's Degree (preferred).* 0-2 years of experience in tele calling, customer service, tele sales, or a similar role.* Excellent communication and interpersonal skills.* Strong convincing and negotiation abilities.* Basic computer knowledge and familiarity with CRM software.* Ability to work in a target-driven environment.Skills Required* Effective verbal communication* Customer handling skills* Active listening* Sales and persuasion skills* Time management* Problem-solving ability* MS Office and CRM proficiencySalary & Benefits* Competitive salary with performance incentives.* Training and career growth opportunities.* Paid leave and employee benefits as per company policy.

We are looking for a dedicated Telecaller to join our team in Noida Sector 63. The ideal candidate will communicate with potential customers, offering them our products and services effectively.Key Responsibilities:1. Making Calls: You will reach out to prospective clients using our database, introducing our offerings and generating interest.2. Answering Queries: Address customer questions and provide information about products or services to ensure clarity and satisfaction.3. Following Up: After initial contact, you will follow up with leads to check their interest and encourage them to make a purchasing decision.4. Maintaining Records: You will keep detailed notes of customer interactions in our system to track progress and report results.5. Achieving Targets: Work towards daily and monthly targets by engaging with a certain number of calls and successfully closing deals.Required Skills and Expectations:Candidates should have strong communication skills and the ability to engage with customers confidently. A polite and friendly demeanor is essential, as you will be interacting with diverse individuals. Basic computer skills for data entry and record-keeping are necessary. While prior experience is not mandatory, a willingness to learn and adapt quickly in a fast-paced environment is expected. You should be diligent, motivated, and able to work collaboratively with a team while focusing on individual performance.

We are looking for a dedicated Tele Caller to join our team in Vikas Puri, Delhi. This entry-level position is ideal for candidates with a 10th-grade education and requires no prior experience. The role involves engaging with customers through phone calls to promote our products and services.Key Responsibilities:- **Make Outbound Calls:** Reach out to potential customers to inform them about our offerings, answering any queries they may have.- **Gather Customer Information:** Collect relevant details from customers to build a database for future promotions and follow-ups.- **Follow Up on Leads:** Contact previously interested clients to gauge their interest and convert leads into sales.- **Maintain Call Records:** Accurately log all interactions in the database to track progress and ensure effective communication.- **Provide Excellent Customer Service:** Address customer concerns professionally, ensuring a positive experience with our company.Required Skills and Expectations:The ideal candidate should have strong communication skills and a confident, friendly demeanor. A good understanding of customer needs and the ability to engage with a variety of individuals is essential. Basic computer skills are necessary for recording information. We are specifically looking for female candidates who are eager to learn and work in a team-oriented environment. A positive attitude and the ability to handle rejection with resilience will greatly contribute to success in this role.

Handle customer queries via calls, emails, and chats.Provide accurate information regarding products and services.Resolve customer complaints and ensure customer satisfaction.Maintain records of customer interactions and follow-ups.Escalate complex issues to the concerned department when required.Achieve daily productivity and quality targets.

We are looking for a BPO Telecaller to join our team in Vikas Puri, Delhi. This role is suitable for individuals with 0 to 5 years of experience and requires at least a 12th-grade education. The position is full-time and based in the office.As a BPO Telecaller, your primary responsibilities will include communicating with customers over the phone, providing information about our services or products, and helping resolve customer queries. You will be expected to make outbound calls as well as handle incoming calls, ensuring that each customer feels valued and understood. Building and maintaining strong customer relationships is essential for this role.You will also record customer interactions accurately in the database, track leads, and follow up as needed. Familiarity with basic computer operations will be required to handle data entry tasks efficiently. To succeed in this position, you should possess excellent verbal communication skills, a friendly and approachable demeanor, and the ability to listen actively to customer needs. Being persuasive and having good negotiation skills will also be beneficial. A positive attitude and the willingness to learn will go a long way in this role, as you will be working in a fast-paced environment. Time management skills will help you handle multiple calls effectively throughout the day.

We are looking for an Email Support Executive to join our team in Gurgaon. In this role, you will be responsible for managing customer inquiries and providing timely solutions through email communication. **Key Responsibilities:**- **Respond to Customer Emails**: You will handle customer queries and complaints via email, ensuring that every message is addressed promptly and professionally.- **Provide Solutions**: Understand customer issues clearly and provide accurate solutions. Aim to resolve problems efficiently to enhance customer satisfaction.- **Maintain Records**: Keep detailed records of customer interactions and transactions. This helps in tracking issues and maintaining continuity in support.- **Collaborate with Teams**: Work with other departments to ensure that customer issues are resolved effectively, sharing insights and feedback to improve services.- **Follow Up with Customers**: After resolving issues, you will follow up with customers to confirm their satisfaction and gather feedback on their experience.**Required Skills and Expectations:**- **Communication Skills**: You should possess excellent written communication skills to interact with customers clearly and effectively.- **Problem-Solving Ability**: A good analytical mindset is essential to identify issues and provide suitable solutions quickly.- **Attention to Detail**: Being detail-oriented is crucial to ensure that all customer inquiries are addressed accurately.- **Basic Computer Skills**: Familiarity with email systems and basic computer operations will aid in handling customer requests efficiently.- **Positive Attitude**: A friendly and approachable demeanor is important for building rapport with customers. This is a full-time position that requires commitment and a willingness to learn. If you are eager to start your career in customer support, we encourage you to apply.

# Customer Support Executive - Job Description**Role Summary:**Dedicated Customer Support Executive with experience in delivering exceptional customer service across voice, email, and chat channels. Skilled in resolving customer inquiries, handling complaints, ensuring customer satisfaction, and meeting service-level targets while maintaining high quality standards.### Key Responsibilities:* Handle customer inquiries and complaints through voice, email, and chat support.* Provide accurate information about products, services, and company policies.* Resolve customer issues efficiently while ensuring a positive customer experience.* Escalate complex or unresolved cases to the appropriate departments.* Maintain detailed records of customer interactions in CRM systems.* Meet KPIs such as Customer Satisfaction (CSAT), First Contact Resolution (FCR), Average Handling Time (AHT), and SLA adherence.* Follow company policies, quality guidelines, and compliance standards.* Collaborate with cross-functional teams to improve customer experience and operational efficiency.* Identify recurring customer issues and recommend process improvements.* Build strong customer relationships through empathy, active listening, and effective communication.### Key Skills:* Excellent verbal and written communication.* Strong problem-solving and conflict-resolution skills.* Customer-focused mindset with empathy and patience.* Ability to work in a fast-paced, target-driven environment.* Proficiency in CRM tools, Microsoft Office, and ticketing systems.* Time management, multitasking, and attention to detail.

*Responsibilities:Handle inbound and outbound calls to prospective customers.Provide product/service information and generate interest.Maintain daily call records and update CRM.Follow up on leads and convert inquiries into sales appointments.Achieve daily/weekly calling .Skills Required:-Excellent communication and convincing skills.Basic computer proficiency (MS Office, email, CRM).Positive attitude and ability to work under pressure

Lead Generation Executive for IT Company in sector 48, Gurgaon, Salary - 18-25K + AttractivePosition: - Lead Generation ExecutiveJob Location:- Sector 48,GurgaonHandling to Customer,Calling to Clients.Salary - 18-25 K + Attractive (In hand)Per Month6 Days working (Timing: 09:30 AM - 6:00 PM)Must have Skills -Good Communication,Convincing skills & Good computer knowledge,Tele sales Experience.Able to handle Outbound sales.Other Key skills- Voice proces, Sales executiveBoth Male/Female candidates are preferred.RequirementsProven 6 Months experience Lead Generation ExecutiveAny Graduate is mandatoryCandidates based in Gurgaon will be preferred.Sheetal Tanwar

Customer Support Executive For Interior Company in sector-48,GurgaonCapital Placement Services1 - 6 years? 2,25,000 - 3,50,000 P.A.Gurgaon/GurugramJob descriptionInteracting with clients on phone, WhatsApp Inform client about products,guide them about process and costing. Close the sales deal Coordinate with internal teams- design & operations to ensure timely delivery to clientRequired Candidate profilePerson must be based in Gurgaon Good.communication skills are required (English) .