Hiring Fresher / Customer Support Executive / 12th Pass

0 - 2 Years
50 Openings
Not Disclosed
Posted today
Telephonic interview
Gurgaon

Key Skills

Customer Service Customer Support Inbound Calls Domestic BPO Good Communication Skills Chat Support Customer Care BPO Voice

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Job Description

# Customer Support Executive - Job Description

**Role Summary:**

Dedicated Customer Support Executive with experience in delivering exceptional customer service across voice, email, and chat channels. Skilled in resolving customer inquiries, handling complaints, ensuring customer satisfaction, and meeting service-level targets while maintaining high quality standards.

### Key Responsibilities:

* Handle customer inquiries and complaints through voice, email, and chat support.

* Provide accurate information about products, services, and company policies.

* Resolve customer issues efficiently while ensuring a positive customer experience.

* Escalate complex or unresolved cases to the appropriate departments.

* Maintain detailed records of customer interactions in CRM systems.

* Meet KPIs such as Customer Satisfaction (CSAT), First Contact Resolution (FCR), Average Handling Time (AHT), and SLA adherence.

* Follow company policies, quality guidelines, and compliance standards.

* Collaborate with cross-functional teams to improve customer experience and operational efficiency.

* Identify recurring customer issues and recommend process improvements.

* Build strong customer relationships through empathy, active listening, and effective communication.

### Key Skills:

* Excellent verbal and written communication.

* Strong problem-solving and conflict-resolution skills.

* Customer-focused mindset with empathy and patience.

* Ability to work in a fast-paced, target-driven environment.

* Proficiency in CRM tools, Microsoft Office, and ticketing systems.

* Time management, multitasking, and attention to detail.