Hiring Fresher / Customer Support Executive / 12th Pass

Customer Support Executive - Job Description

Role Summary:

Dedicated Customer Support Executive with experience in delivering exceptional customer service across voice, , and chat channels. Skilled in resolving customer inquiries, handling complaints, ensuring customer satisfaction, and meeting service-level targets while maintaining high quality standards.

Key Responsibilities:

Handle customer inquiries and complaints through voice, , and chat support.

Provide accurate information about products, services, and company policies.

Resolve customer issues efficiently while ensuring a positive customer experience.

Escalate complex or unresolved cases to the appropriate departments.

Maintain detailed records of customer interactions in CRM systems.

Meet KPIs such as Customer Satisfaction (CSAT), First Contact Resolution (FCR), Average Handling Time (AHT), and SLA adherence.

Follow company policies, quality guidelines, and compliance standards.

Collaborate with cross-functional teams to improve customer experience and operational efficiency.

Identify recurring customer issues and recommend process improvements.

Build strong customer relationships through empathy, active listening, and effective communication.

Key Skills:

Excellent verbal and written communication.

Strong problem-solving and conflict-resolution skills.

Customer-focused mindset with empathy and patience.

Ability to work in a fast-paced, target-driven environment.

Proficiency in CRM tools, Microsoft Office, and ticketing systems.

Time management, multitasking, and attention to detail.

• Experience

  0 - 2 Years

• No. of Openings

  50

• Education

  12th Pass

• Role

  Customer Support Executive

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  [ Male / Female ]

• Age Limit

  18 - 30 Yrs.

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Benefits include

  PF, Health Insurance