Interview For Customer Service Representative || 12th Pass - Freshers

0 - 5 Years
05 Openings
3.5 - 4.8 Lac/Yr
Posted today
Telephonic interview
Delhi

Key Skills

Customer Relationship Desktop Support Customer Service Customer Support English Language Good Communication Internal Communication

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Job Description

• escalate complaints to the appropriate internal teams and if the issue goes outside their immediate area of responsibility

• establish long-lasting, trusting connections by communicating professionally and empathetically with the customers.

• use the appropriate methods and tools to provide information that is accurate, comprehensive, and thorough

• meet call handling quotas and individual and team sales targets

• gather and analyse customer data to identify possible products or services to recommend to management

• provide appropriate solutions and substitutes within the timeframes specified, and follow up to ensure resolution

• maintain customer interaction logs, handle customer accounts, and file paperwork as and when necessary

• follow communication protocols, rules, and policies

Experience
0 - 5 Years
No. of Openings
05
Education
12th Pass, I.T.I., B.A, B.C.A, B.B.A, B.Com, B.Ed, Bachelor of Hotel Management, B.Sc, Any Bachelor Degree
Role
Customer Service Representative
Industry Type
Railways / Metro Rail
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office

About Delhi Metro Rail Corporation

Delhi Metro Rail Corporation Limited, official recruitment page on Placement India.

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