Interview For Customer Service Representative || 12th Pass - Freshers

• Escalate complaints to the appropriate internal teams and if the issue goes outside their immediate area of responsibility

• Establish long-lasting, trusting connections by communicating professionally and empathetically with the customers.

• Use the appropriate methods and tools to provide information that is accurate, comprehensive, and thorough

• Meet call handling quotas and individual and team sales targets

• Gather and analyse customer data to identify possible products or services to recommend to management

• Provide appropriate solutions and substitutes within the timeframes specified, and follow up to ensure resolution

• Maintain customer interaction logs, handle customer accounts, and file paperwork as and when necessary

• Follow communication protocols, rules, and policies

• Experience

  0 - 5 Years

• No. of Openings

  05

• Education

  12th Pass

• Role

  Customer Service Representative

• Industry Type

  Railways / Metro Rail

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office