Customer Support Executive Job Vacancies in West Bengal

Join our dynamic team in Kolkata as an Airport Information Desk Executive, where you will be the first point of contact for travelers, providing essential information and assistance to enhance their airport experience. This full-time position is ideal for freshers looking to start their careers in a vibrant environment.nnAs an Airport Information Desk Executive, your key responsibilities will include:nn- Customer Assistance: Greet passengers and provide accurate information about flights, airport facilities, and services. You will help create a welcoming atmosphere, ensuring that travelers feel supported during their visit.nn- Problem Solving: Address inquiries and resolve issues related to flight schedules, baggage claims, and other passenger concerns. Your ability to think on your feet will help to ease frustrations and provide solutions swiftly.nn- Coordination: Work closely with airport staff and airline representatives to ensure seamless communication. You will facilitate information flow and assist in managing passenger needs effectively.nnTo excel in this role, you should have:nn- Strong Communication Skills: The ability to convey information clearly and effectively in both verbal and written forms is crucial for assisting passengers and colleagues.nn- Customer Service Orientation: A friendly demeanor and a willingness to help others will enhance the travel experience for passengers.nn- Attention to Detail: Demonstrating accuracy in relaying information and managing tasks will be essential for this role.nnThis position requires a minimum educational qualification of 12th pass. If you are enthusiastic about aviation and enjoy working with people, we encourage you to apply.

We are seeking an Airport Manager to oversee daily operations at our airport facility in Kolkata, India. This role is perfect for individuals looking to start a career in airport management, with opportunities for growth and development.nnKey Responsibilities:nn1. Operations Management: Ensure smooth daily functioning of the airport operations, coordinating activities among different departments to maintain efficiency.nn2. Staff Supervision: Manage and lead airport staff, providing guidance and support to ensure high standards of service and compliance with safety regulations.nn3. Customer Service: Address passenger inquiries and complaints, creating a pleasant experience for travelers and ensuring high satisfaction levels.nn4. Safety and Compliance: Oversee adherence to safety regulations and airport policies, working to maintain a secure environment for all airport users.nn5. Communication and Coordination: Foster communication between various airport departments, airlines, and relevant authorities to ensure seamless operations.nnRequired Skills and Expectations:nnCandidates should have completed their 12th grade and possess effective communication skills. Strong leadership abilities, a focus on customer service, and problem-solving skills are essential for this role. Being detail-oriented and able to work under pressure in a fast-paced environment is crucial. Adaptability and a willingness to learn will help you succeed in this dynamic setting. Previous experience in airport operations or customer service is a plus, but not mandatory.

Job TitleAir Ticketing ExecutiveDepartmentAirport Operations / Passenger Services / Reservation & TicketingLocationsKolkataGuwahatiImphalCooch BeharDurgapurSiliguriAizwalGangtokDimapurJorhatJob SummaryAn Air Ticketing Executive is responsible for booking, issuing, reissuing, cancelling, and managing airline tickets while ensuring excellent customer service. The role involves assisting passengers with reservations, fare information, itinerary changes, baggage policies, travel documentation, and check-in-related queries. Air Ticketing Executives work with airline reservation systems and ensure compliance with airline policies, airport regulations, and aviation security standards.Key ResponsibilitiesTicket Reservation & Booking- Book domestic and international flight tickets.- Assist customers in selecting suitable flights and fare options.- Provide accurate fare quotations and travel itineraries.- Process ticket reservations through airline reservation systems.- Issue, reissue, and cancel airline tickets.- Handle ticket modifications and upgrades.Passenger Assistance- Guide passengers regarding flight schedules.- Assist with seat selection and special meal requests.- Provide information about baggage allowance.- Explain airline policies regarding refunds and cancellations.- Assist passengers with travel insurance information.- Help elderly passengers and passengers requiring special assistance.- Handle customer complaints professionally.Airport Counter Operations- Assist passengers at airline ticket counters.- Verify passenger identity documents.- Coordinate with check-in staff.- Resolve ticketing-related issues before departure.- Process standby passengers.- Manage last-minute ticket changes.Reservation Management- Update reservation records.- Confirm flight bookings.- Monitor waitlisted bookings.- Handle group reservations.- Coordinate with travel agencies.- Process online and offline reservations.Documentation- Verify passports and visas for international travel.- Ensure travel documents meet airline requirements.- Prepare passenger manifests when required.- Maintain booking records.- Generate reservation reports.Payment Handling- Accept ticket payments.- Process credit/debit card transactions.- Handle cash payments.- Generate invoices and receipts.- Maintain daily cash records.- Process ticket refunds.Customer Service- Respond to customer inquiries.- Handle phone, email, and walk-in customers.- Provide accurate travel information.- Resolve ticketing issues promptly.- Maintain customer satisfaction.Coordination- Coordinate with airline operations.- Work closely with check-in staff.- Communicate with airport authorities.- Coordinate with travel agencies.- Support baggage service teams when required.Compliance- Follow airline ticketing policies.- Adhere to DGCA and airport regulations.- Maintain confidentiality of passenger information.- Ensure compliance with aviation security procedures.Required Qualifications- 10+2 (Higher Secondary) - Minimum qualification.- Graduate in any discipline preferred.- Diploma or certification in Air Ticketing, Travel & Tourism, Aviation, or Hospitality is an advantage.- Freshers and experienced candidates may apply.Required SkillsTechnical Skills- Airline reservation systems (Amadeus, Galileo, Sabre, Worldspan)- Flight booking procedures- Fare calculation- Ticket issuance- Ticket revalidation and reissue- Refund processing- Knowledge of domestic and international routes- Basic computer proficiency (MS Office, email)Soft Skills- Excellent communication skills- Customer service orientation- Professional appearance and grooming- Problem-solving ability- Attention to detail- Time management- Multitasking- Teamwork- Positive attitude- Patience and empathyKnowledge Requirements- Airline fare rules- Airport procedures- Reservation systems- IATA ticketing standards- Baggage policies- Visa and passport requirements- Travel insurance basics- Aviation terminology- Customer service standardsDaily Duties- Process ticket bookings.- Assist passengers with reservations.- Issue and modify airline tickets.- Handle cancellations and refunds.- Answer customer calls and emails.- Verify travel documents.- Coordinate with airport operations.- Resolve ticketing issues.- Update reservation records.- Maintain transaction reports.Working Conditions- Airport terminals- Airline reservation offices- Travel agency offices- Rotational shifts- Early morning, evening, night, weekends, and public holidays- Standing and desk-based work- Fast-paced, customer-facing environmentPhysical Requirements- Ability to work in shifts.- Professional grooming and appearance.- Ability to sit or stand for extended periods.- Good verbal communication.- Basic computer typing skills.- Ability to work under pressure.Career Progression- Air Ticketing Executive- Senior Ticketing Executive- Reservation Executive- Passenger Service Executive- Airport Customer Service Executive- Ticketing Supervisor- Reservation Supervisor- Duty Officer- Airport Operations Executive- Airport Operations ManagerPreferred Certifications- IATA Foundation in Travel & Tourism- IATA Airline Cabin Crew (optional for broader aviation knowledge)- Amadeus Certification- Galileo Certification- Sabre Reservation System Certification- Diploma in Aviation, Hospitality & Travel ManagementSalary (India)- Fresher: 25,000-30,000 per month- 1-3 years: 30,000-40,000 per month- 3-5 years: 35,000-75,000 per month- Senior/Lead Executive: 50,000-1,00,000+ per month

Inbound Customer Support Executive GUJRATI AND HINDI SPEAKING Company: Tatwa Technologies Ltd.Position: Inbound Customer Support ExecutiveSalary: 15,000 - 17,000 (In-hand)Shift Window: 7:00 AM - 9:00 PM (Rotational Shifts)Week Off: RotationalJob Responsibilities:Handle inbound customer calls professionally.Resolve customer queries and provide appropriate solutions.Deliver excellent customer service and maintain high customer satisfaction.Accurately update customer information and call details in the system.Eligibility:Good communication skills in Gujarati and Hindi.Customer-focused attitude with good problem-solving skills.Freshers and experienced candidates are welcome to apply.Location: Kolkata

We are looking for a Customer Support Executive to join our team in Kolkata. This is a full-time role ideal for freshers eager to start their career in customer service. You will play a crucial role in ensuring customer satisfaction and building strong relationships with clients.Key Responsibilities:- Respond to Customer Inquiries: You will answer questions from customers through various communication channels such as phone, email, and chat, ensuring clarity and promptness.- Resolve Customer Issues: You will identify and troubleshoot customer concerns, delivering effective solutions to enhance the customer experience.- Maintain Customer Records: You will keep accurate records of customer interactions and transactions in our system for future reference and analysis.- Provide Product Information: You will share detailed information about our products and services, helping customers make informed decisions.- Gather Customer Feedback: You will collect and document feedback from customers to identify areas for improvement within our services.Required Skills and Expectations:- Strong communication skills, both verbal and written, are essential for interacting effectively with customers.- A customer-oriented mindset is important, as you will be focusing on ensuring customer satisfaction.- Basic problem-solving abilities will help you address customer issues in a timely manner.- Attention to detail is necessary for maintaining accurate records and providing precise information.- A willingness to learn and adapt, as you will be trained to understand our products and services in depth.- Teamwork is important since you will collaborate with team members to enhance overall service quality.

We are looking for a friendly and motivated Airport Guest Relationship Executive to join our team in Kolkata. This entry-level position is ideal for someone eager to start a career in customer service within the airport environment. As an Airport Guest Relationship Executive, you will be the face of our service, ensuring that guests enjoy a seamless and positive experience from arrival to departure. Key Responsibilities:1. Guest Assistance: Welcome guests as they arrive at the airport, providing helpful information and assistance with their travel needs.2. Issue Resolution: Address any questions or concerns that guests may have, ensuring they feel heard and supported during their time at the airport.3. Communication: Keep guests informed about flight schedules, boarding procedures, and amenities available at the airport to enhance their travel experience.4. Team Collaboration: Work closely with other airport staff and departments to ensure a coordinated effort in delivering excellent customer service.Required Skills and Expectations:Candidates should have a high school diploma and a pleasant personality with strong communication skills. Being adaptable and able to handle challenging situations with a calm demeanor is important. Additionally, a passion for helping people and providing high-quality service is essential. Previous experience in customer service is a plus but not required. A positive attitude, professionalism, and teamwork are critical traits for success in this role.

We are seeking an enthusiastic Air Ticketing Executive to join our team in Koch Bihar, India. This role is ideal for individuals looking to start their careers in the travel industry. You will play a key part in assisting customers with flight bookings and travel arrangements.Key Responsibilities:1. Flight Bookings: Handle customer inquiries and assist them in booking domestic and international flight tickets, ensuring accurate information and best fare options.2. Customer Support: Provide excellent customer service by answering queries related to reservations, cancellations, and changes to travel itineraries in a timely manner.3. Ticketing Procedures: Understand and follow the airline ticketing process, including issuing tickets, making adjustments, and adhering to fare rules and regulations.4. Record Maintenance: Maintain accurate records of all bookings and transactions, ensuring a smooth workflow and up-to-date information for future reference.5. Collaboration: Work closely with other departments and team members to ensure a seamless experience for customers from booking to departure.Required Skills and Expectations:Candidates should have completed at least their 10th grade and possess strong communication skills, both spoken and written. Attention to detail is essential to ensure bookings are accurate. Basic knowledge of computer applications will be beneficial, and a willingness to learn about airline procedures is expected. Teamwork and a commitment to providing outstanding customer service are crucial for success in this role.

As an Airport Guest Relationship Executive, you will play a crucial role in ensuring a positive experience for all guests at the airport. Your main responsibilities will include:- Greeting Guests: Welcome arriving guests with a warm smile and friendly attitude, making them feel comfortable as they start their journey.- Providing Information: Answer questions about airline services, travel procedures, and airport facilities to help guests navigate the airport easily.- Assisting with Check-In: Help guests with the check-in process by guiding them through self-service kiosks or direct check-in counters, ensuring a smooth process.- Managing Queries and Complaints: Address guest concerns and complaints promptly and courteously, working to resolve issues to enhance guest satisfaction.- Coordinating with Airlines: Collaborate with airline staff to stay informed about flight schedules, delays, and gate changes, ensuring guests receive accurate information.- Maintaining Cleanliness: Ensure that the waiting areas and guest service areas are clean and organized, contributing to a pleasant environment.Required skills and expectations for this role include:- Effective Communication: You should be able to communicate clearly and confidently with guests, both verbally and in writing.- Customer Service Skills: A good understanding of customer service principles and the ability to remain calm under pressure is essential.- Team Player: You should work well with others, as collaboration with various teams is key to providing excellent service.- Attention to Detail: Being detail-oriented will help you manage guest requests and needs effectively.- Basic Computer Skills: Familiarity with basic computer operations is necessary to assist with electronic check-in systems and information retrieval. This position is ideal for someone looking to start a career in the hospitality or customer service industries.

We are looking for an enthusiastic Airport Guest Relationship Executive who will ensure a pleasant experience for our guests at the airport in Durgapur, India. This role is ideal for someone who is friendly and enjoys helping others.Key Responsibilities:- Guest Assistance: Greet and assist arriving and departing passengers with their queries, ensuring they feel welcome and supported throughout their airport experience.- Information Providing: Offer accurate information about flight schedules, airport amenities, and transportation options, helping guests navigate the airport easily.- Issue Resolution: Address and resolve any problems or concerns that guests may have during their time at the airport, ensuring a positive experience.- Feedback Collection: Gather feedback from guests regarding their experience, helping the team improve services and address any recurring issues.Required Skills and Expectations:Candidates should possess excellent communication skills to engage comfortably with guests. A strong customer service attitude is essential, as the role involves interacting with people from various backgrounds. Attention to detail is crucial for providing accurate information and handling guest inquiries effectively. Candidates must be capable of working in a fast-paced environment and should demonstrate a proactive approach to problem-solving. While prior experience is not necessary, a willingness to learn and adapt is important. Basic computer skills and knowledge of the airport environment will be beneficial.

As a Customer Support Executive, your primary role will be to assist customers with their inquiries and ensure a positive experience. You will be the first point of contact for customers seeking support.Key Responsibilities:- Respond to Customer Inquiries: Handle incoming calls, emails, and messages to address customer questions and issues effectively.- Provide Product Information: Offer detailed descriptions and answers about our services and products to help customers make informed decisions.- Troubleshoot Issues: Identify problems that customers face and guide them through the steps to resolve these issues promptly.- Maintain Customer Records: Accurately document customer interactions and feedback in our system to ensure seamless follow-ups.- Foster Positive Relationships: Build rapport with customers to enhance their trust and loyalty towards the brand.- Collaborate with Teams: Work closely with other departments to address customer concerns, share feedback, and improve service delivery.Required skills and expectations for this role include:- Strong Communication Skills: You should be able to express ideas clearly and interact positively with customers.- Problem-Solving Ability: You must think quickly on your feet to provide solutions to customer queries.- Patience and Empathy: Understanding customer frustrations and addressing them calmly is crucial.- Basic Technical Skills: Familiarity with computer systems and customer service software is beneficial.- Team Player Attitude: You should be open to collaborating with colleagues to ensure customer satisfaction.- Willingness to Learn: An eagerness to improve skills and knowledge about products will be important for success in this role.

BPO - Kolkata Openings: Voice & Non-Voice Process Mode: Work From Office Job Details:- Rotational Shifts (Including Night Shift)- 6 Working Days