Helpdesk Executive Job Vacancies in Chennai

Qualifications To be considered for and to perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.Qualifications include:2-5 years prior experience in a technical support role Minimum 2 years experience in a Tier I support role Proficient in Microsoft Office suite Familiarity with Cloud based technologies Strong attention to detail and time management Strong oral and written communication skills Strong customer service and conflict resolution skills.

Job Description: - Conduct routine inspections and maintenance on ATM machines to ensure functionality and prevent downtime via CRM portal. Coordinate with engineer to troubleshoot and resolve technical issues related to ATM machines, including hardware and software problems. Coordinate with vendors and technicians for repairs and upgrades as needed. Signing into a call queue to receive calls from internal colleagues and vendors. Monitoring the ATM Help Desk email queue for ATM incidents and respond accordingly. Distribution of various reports. Dispatching service vendors as needed to ensure fleet availability. Documentation of all actions and escalations within the monitoring application. Strict adherence to policies and procedures.Required Qualifications: - Diploma, Graduate or equivalent is required. Previous experience in a customer service role, preferably in the banking industry or ATM maintenance field is preferred. Basic computer skills, including proficiency in Microsoft Office Suite. Knowledge of banking and ATM services is a plus. Ability to work flexible hours, including evenings.Location: Pallavaram, Chennai.Preferred Candidate: Male and Hindi language is must.

Canidate will be sitting in BANK location.Indian Bank and Karur Vysya Bank.Any Graduate, with banking process knowledge.Hindi, Tamil and English Speaking

We are looking for 9 Help Desk Executive Posts in Velachery, Chennai, Tamil Nadu with deep knowledge in Microsoft Office, MS Excel and Required Educational Qualification is : Higher Secondary, Other Bachelor Degree

Job briefWe are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the companys reputation and business. Primary responsibilities Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone. Write training manuals. Train computer users. Maintain daily performance of computer systems. Respond to email messages for customers seeking help. Ask questions to determine nature of problem. Walk customer through problem-solving process. Install, modify, and repair computer hardware and software. Clean up computers. Run diagnostic programs to resolve problems. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. Install, configure, and upgrade PC software. Follow up with customers to ensure issue has been resolved. Gain feedback from customers about computer usage. Run reports to determine malfunctions that continue to occur. Keep inventory of all equipment, software, and license users. Monitor and respond quickly to incoming requests relate to IT issues.Requirements Proven experience as a help desk technician or other customer support role Tech savvy with working knowledge of office automation products, databases and remote control Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and resolve basic technical issues Proficiency in English

Any fresher can Apply For IT Support Executive For MNC Company.Company will provide the training.Apply Now You will get More Details via Mail.Responsibilities:*Research and identify solutions to software and hardware issues*Diagnose and troubleshoot technical issues, including account setup and network configuration*Ask customers targeted questions to quickly understand the root of the problem*Track computer system issues through to resolution, within agreed time limitsTalk clients through a series of actions, either via phone, email or chat, until theyve solved a technical issueProperly escalate unresolved issues to appropriate internal teams (e.g. software developers)*Provide prompt and accurate feedback to customers*Refer to internal database or external resources to provide accurate tech solutions*Ensure all issues are properly loggedPrioritize and manage several open issues at one time*Follow up with clients to ensure their IT systems are fully functional after troubleshooting*Prepare accurate and timely reportsDocument technical knowledge in the form of notes and manuals*Maintain jovial relationships with clientsRequirements*Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician

Post - Service Desk Engineer/ DC OPSQualification :-B.Tech CS, IT, MCA / BCASalary - 17000/- to 19000/- Per MonthLocation - Noida, Bangalore, ChennaiGender - Male & Female Can Both ApplyDuties & Responsibilities -----To give back to the society what we received from it has been the constant endeavor at HCL Technologies. We take pride in being a company with a strong social conscience, And this ideology stems out of the fact that we are closely linked to the communities we operate in.Note - Normal Charges ApplyMiss Radhika

Education: BE/BTech (CSE/IT/ECE/Biomedical), MCA/BCA/BSc/MSc (Maths/Physics/Computer Science/IT/Statistics).Experience: Fresher and upto 2 years in medical software products / software installation.Job Location: Mylapore, Chennai (only Chennai candidates). Only male candidates to apply.Languages Known: Good communication skills in English and Tamil. Basic knowledge in Hindi is desirable.Job Type: Full-time.Salary: ?15,000 - ?18,000 per month.Responsibilities:Understand the features of medical software products.Online medical software installation.Install medical software at customer place (Chennai / South India).Provide training to Doctors / Staff and trouble-shoot customer issues (online / phone / onsite).Collect feedback from the customers.Do quality check process and product shipment dispatch process.AmbalSoft Infotech Pvt Ltd., Mylapore, Chennai

Any fresher can Apply For IT Support Executive For MNC Company.Company will provide the training.Apply Now You will get More Details via Mail.Responsibilities:*Research and identify solutions to software and hardware issues*Diagnose and troubleshoot technical issues, including account setup and network configuration*Ask customers targeted questions to quickly understand the root of the problem*Track computer system issues through to resolution, within agreed time limitsTalk clients through a series of actions, either via phone, email or chat, until theyve solved a technical issueProperly escalate unresolved issues to appropriate internal teams (e.g. software developers)*Provide prompt and accurate feedback to customers*Refer to internal database or external resources to provide accurate tech solutions*Ensure all issues are properly loggedPrioritize and manage several open issues at one time*Follow up with clients to ensure their IT systems are fully functional after troubleshooting*Prepare accurate and timely reportsDocument technical knowledge in the form of notes and manuals*Maintain jovial relationships with clientsRequirements*Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician

Any fresher can Apply For IT Support Executive For MNC Company.Company will provide the training.Apply Now You will get More Details via Mail.Responsibilities:*Research and identify solutions to software and hardware issues*Diagnose and troubleshoot technical issues, including account setup and network configuration*Ask customers targeted questions to quickly understand the root of the problem*Track computer system issues through to resolution, within agreed time limitsTalk clients through a series of actions, either via phone, email or chat, until theyve solved a technical issueProperly escalate unresolved issues to appropriate internal teams (e.g. software developers)*Provide prompt and accurate feedback to customers*Refer to internal database or external resources to provide accurate tech solutions*Ensure all issues are properly loggedPrioritize and manage several open issues at one time*Follow up with clients to ensure their IT systems are fully functional after troubleshooting*Prepare accurate and timely reportsDocument technical knowledge in the form of notes and manuals*Maintain jovial relationships with clientsRequirements*Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician