Helpdesk Executive Job Vacancies in Bangalore

We are looking for a dedicated Customer Care Executive to join our team in Bangalore. In this role, you will be the first point of contact for customers, helping them with inquiries and ensuring their satisfaction.**Key Responsibilities:**- **Respond to Customer Inquiries:** Engage with customers through phone or email to address their questions, providing accurate information and support.- **Resolve Customer Issues:** Work to quickly identify and solve customer problems while adhering to company policies to ensure a positive experience.- **Maintain Customer Records:** Accurately log customer interactions and feedback in our system to ensure quality service and track recurring issues.- **Follow Up with Customers:** Reach out to customers after resolving their issues to confirm their satisfaction and build trust.- **Collaborate with Team Members:** Work closely with colleagues and other departments to address customer needs effectively and improve service delivery.**Required Skills and Expectations:**Candidates should have a minimum education level of 10th grade and should be comfortable in a full-time work environment. The ideal candidate will possess strong verbal and written communication skills, showing a friendly and empathetic attitude towards customers. A proactive approach to problem-solving is essential, along with good organizational skills to manage various requests efficiently. Basic computer skills and experience with customer service software are advantageous. We value teamwork and expect employees to cooperate with colleagues to enhance overall service quality. Experience is not necessary, as we welcome passionate individuals eager to learn.

To Women Career Aspirants!If you have a prior experience in Help Desk Management and a strong Trainer, then this opportunity is for you. DON'T MISS IT!Women on Career Break are most welcome to apply.For further details please visithttps://lnkd.in/gu2awZrYJob descriptionLocation: HSR Layout, Bengaluru, IndiaWork Mode : HybridSkills : Help Desk Management , Good CommunicationKey Responsibilities:Help Desk Management:-Manage the daily operations of our help desk.-Develop and implement procedures for effective help desk management.-Escalate complex issues to the appropriate team members.-Maintain clear and accurate documentation of all interactions.Training & Development:-Develop and deliver engaging training sessions on various technical and soft skills relevant to the tech industry.-Tailor training content to meet the specific needs and learning styles of our diverse participants.-Evaluate the effectiveness of training programs and make improvements as needed.Key Qualifications:-Minimum 2 years of experience in a help desk or technical support role.-Experience working in the technology sector is preferred.-Excellent communication, interpersonal, and presentation skills.-Ability to develop and deliver engaging and informative training sessions.-Strong analytical and problem-solving skills.-A passion for empowering women and supporting their career development.-Ability to work independently and as part of a team.Must be fluent in English and comfortable working in a fast-paced environmentPlease do email to hr2@hersecondinnings.com if you are interested.

Receive and respond to facility-related inquiries, requests, and complaints from employees, clients, and visitors promptly and professionally.Maintain a comprehensive knowledge of the organization's facilities, services, and procedures to provide accurate information and assistance.Log all facility-related requests and issues into a helpdesk system, ensuring proper documentation and tracking for timely resolution.Assess the urgency and severity of each request, prioritize tasks, and escalate critical issues to the appropriate personnel or departments for immediate attention.Coordinate with internal teams, external vendors, and service providers to schedule and oversee repairs, maintenance, and other facility-related activities.Provide guidance and support to employees on the proper use of facility equipment, resources, and systems.Ensure compliance with facility policies, procedures, and safety guidelines, reporting any violations or risks to the appropriate authorities.Perform routine inspections of facilities to identify maintenance needs, safety hazards, or areas requiring improvement.Collaborate with the facilities management team to identify trends, recurring issues, and opportunities for process improvement.Prepare and distribute regular reports on facility helpdesk activities, including ticket status, response times, and customer satisfaction metrics.

Job briefWe are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the companys reputation and business. Primary responsibilities Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone. Write training manuals. Train computer users. Maintain daily performance of computer systems. Respond to email messages for customers seeking help. Ask questions to determine nature of problem. Walk customer through problem-solving process. Install, modify, and repair computer hardware and software. Clean up computers. Run diagnostic programs to resolve problems. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. Install, configure, and upgrade PC software. Follow up with customers to ensure issue has been resolved. Gain feedback from customers about computer usage. Run reports to determine malfunctions that continue to occur. Keep inventory of all equipment, software, and license users. Monitor and respond quickly to incoming requests relate to IT issues.Requirements Proven experience as a help desk technician or other customer support role Tech savvy with working knowledge of office automation products, databases and remote control Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and resolve basic technical issues Proficiency in English

Minimum: Should have MCA or B. Tech/BE in Computer Science or Information Science Fluency in English and Kannada (Speaking, reading, and writing) Prior experience of at least 1 year working in Help Desk on outbound and inbound calls, answering queries. Knowledge and prior experience in working on specific computing applications proposed for Help DeskDesired: Good communication skills At least one service desk executive to have a minimum of 5 years experience in handling service desk operations.Create help desk tickets raised from operators or department users over phone.Service desk should be certified in ITIL v 2011 on a minimum of 3 processes and should allow the implementation of Incident management, Problem management, Change Management and Service Request fulfillment, Knowledge Base Management,Service Asset & Configuration Management, SLA management process.

Roles and Responsibility: -1.Handling Incoming & Out Going Calls, 2.Monitoring The Reception Area,3. Attending Visitors, 4.Handling Courier, 5.Maintaining Registers.Note: -Candidates should join on immediate basis.

Hotel Front Desk Job Responsibilities:Welcome guests in a warm and friendly manner.Ascertains their lodging, purchasing needs.Assists guests and owners in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary.Knows all essential aspects of our resort or hotel operations.Registers guests and manages the rooming chart.Collects payments by accepting cash, check, or charge payments from customers; and makes change for cash customers.Verifies credit acceptance by reviewing and recording drivers license number; and operating credit card authorization systems.Balances cash drawer by counting cash at beginning and end of work shift.Monitors lobby and check-in activity to determine room flow.Responds to guest inquiries and requests in a timely, friendly, and efficient manner.Provides pre-arrival support for guests arriving on packages.Facilitates correspondence with guests.Acts as the site liaison for the services and sales center.Works collaboratively with any resort associates and resources.Hotel Qualifications / Skills:Verbal CommunicationCustomer ServiceResolving ConflictTeamworkEnergy LevelThoroughnessProfessionalism

Any fresher can Apply For IT Support Executive For MNC Company.Company will provide the training.Apply Now You will get More Details via Mail.Responsibilities:*Research and identify solutions to software and hardware issues*Diagnose and troubleshoot technical issues, including account setup and network configuration*Ask customers targeted questions to quickly understand the root of the problem*Track computer system issues through to resolution, within agreed time limitsTalk clients through a series of actions, either via phone, email or chat, until theyve solved a technical issueProperly escalate unresolved issues to appropriate internal teams (e.g. software developers)*Provide prompt and accurate feedback to customers*Refer to internal database or external resources to provide accurate tech solutions*Ensure all issues are properly loggedPrioritize and manage several open issues at one time*Follow up with clients to ensure their IT systems are fully functional after troubleshooting*Prepare accurate and timely reportsDocument technical knowledge in the form of notes and manuals*Maintain jovial relationships with clientsRequirements*Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician

Post - Service Desk Engineer/ DC OPSQualification :-B.Tech CS, IT, MCA / BCASalary - 17000/- to 19000/- Per MonthLocation - Noida, Bangalore, ChennaiGender - Male & Female Can Both ApplyDuties & Responsibilities -----To give back to the society what we received from it has been the constant endeavor at HCL Technologies. We take pride in being a company with a strong social conscience, And this ideology stems out of the fact that we are closely linked to the communities we operate in.Note - Normal Charges ApplyMiss Radhika

Company Details Company: Enlighten Software Services Pvt Ltd Work location: Work From Home & Bangalore Office @ Banashankari 3rd Stage Job RequirementsClient Support via Skype ChatExperience Level: 0 - 1+ Years Job Type: Permanent Working Days - 5 Days a Week Probation Period - first 7 Days/first 30 days Rotational Shifts - No Fixed Saturday / Sunday off. Shift Timing - (08:00-17:00 & 17:00 - 03:00)Package 2.06 L per Annum (Including PF)Minimum Commitment - 2 Years Qualification Required: Any Diploma/Graduate/CA Responsibilities and Duties: Handle Client Request and Issues via skype chat Application Monitoring and Reporting Providing excellent customer service support to Global customers Maintaining Daily Log for all the Actions performed Adding case resolution to Knowledge Management System Skills: Strong communication in English and Kannada is a mustCustomer service skills Good Typing Speed is a must Note: No CAB FACILITY or PICK UP DROP FACILITY. Preference given to those candidates who can join ASAP.

Any fresher can Apply For IT Support Executive For MNC Company.Company will provide the training.Apply Now You will get More Details via Mail.Responsibilities:*Research and identify solutions to software and hardware issues*Diagnose and troubleshoot technical issues, including account setup and network configuration*Ask customers targeted questions to quickly understand the root of the problem*Track computer system issues through to resolution, within agreed time limitsTalk clients through a series of actions, either via phone, email or chat, until theyve solved a technical issueProperly escalate unresolved issues to appropriate internal teams (e.g. software developers)*Provide prompt and accurate feedback to customers*Refer to internal database or external resources to provide accurate tech solutions*Ensure all issues are properly loggedPrioritize and manage several open issues at one time*Follow up with clients to ensure their IT systems are fully functional after troubleshooting*Prepare accurate and timely reportsDocument technical knowledge in the form of notes and manuals*Maintain jovial relationships with clientsRequirements*Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician

Any fresher can Apply For IT Support Executive For MNC Company.Company will provide the training.Apply Now You will get More Details via Mail.Responsibilities:*Research and identify solutions to software and hardware issues*Diagnose and troubleshoot technical issues, including account setup and network configuration*Ask customers targeted questions to quickly understand the root of the problem*Track computer system issues through to resolution, within agreed time limitsTalk clients through a series of actions, either via phone, email or chat, until theyve solved a technical issueProperly escalate unresolved issues to appropriate internal teams (e.g. software developers)*Provide prompt and accurate feedback to customers*Refer to internal database or external resources to provide accurate tech solutions*Ensure all issues are properly loggedPrioritize and manage several open issues at one time*Follow up with clients to ensure their IT systems are fully functional after troubleshooting*Prepare accurate and timely reportsDocument technical knowledge in the form of notes and manuals*Maintain jovial relationships with clientsRequirements*Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician