Customer Support Executive Job Vacancies in Delhi NCR

We are looking for a Customer Support Executive to join our team in Laxmi Nagar, New Delhi. The candidate will be responsible for assisting customers and retailers, resolving queries, providing product-related support, and ensuring a smooth customer experience.Key ResponsibilitiesHandle customer and retailer queries through phone, WhatsApp, chat, and other communication channels.Understand customer issues and provide appropriate solutions.Assist customers with queries related to EMI, device management, and SKB Finsecure services.Coordinate with internal teams to resolve technical or service-related issues.Follow up on pending customer queries and ensure timely resolution.Maintain proper records of customer interactions and complaints.Explain products, features, and processes clearly to customers.Provide professional and polite communication at all times.Escalate complex issues to the appropriate department when required.Maintain a positive relationship with customers and retailers.RequirementsFreshers are welcome to apply.Good communication skills in Hindi and English.Basic computer knowledge.Comfortable using WhatsApp, email, and other communication tools.Good listening and problem-solving skills.Positive attitude and willingness to learn.Ability to handle customers professionally.Candidates should be comfortable working from the Laxmi Nagar, New Delhi office.

Job descriptionHandle customer queries and provide timely resolutions.Coordinate with customers, operations, and internal teams.Provide shipment updates and maintain regular communication with clients.Required Candidate profilePrepare and maintain customer-related reports and records.Ensure high levels of customer satisfaction.Coordinate with shipping lines, agents,

We are looking for a dedicated Southern Languages - Tamil, Telugu, Malayalam, Kannada ,Odia ,Bengali, Marathi Gujarati Assamese along with good English Customer Support Executive to join our team in Noida Sector 6. This entry-level position is perfect for candidates with 0 to 1 year of experience, who are passionate about helping customers resolve their queries.nnThe Customer Support Executive will be responsible for assisting customers through various channels, including phone, email, and chat. You will address customer inquiries, provide information about our services, and ensure a positive experience for all clients.nnKey responsibilities include:nn- Customer Assistance: Respond to customer inquiries promptly and efficiently, helping them with product information and resolving issues.n- Issue Resolution: Identify customer problems and provide effective solutions, ensuring customer satisfaction.n- Communication: Maintain clear and professional communication with customers, adhering to company guidelines.n- Feedback Collection: Gather customer feedback to identify areas for improvement in services and support.nnCandidates should possess strong communication skills, both verbal and written, to effectively assist customers. A patient and friendly demeanor is crucial, as you will interact with various clients. Basic computer skills are necessary to navigate support tools and systems. Teamwork and adaptability are essential, as you will work closely with colleagues to deliver excellent service. A high school diploma (12th Pass) is required for this role.nnIf you have a desire to learn and grow in customer support, we encourage you to apply!

## Customer Care ExecutiveCompany: Comcast InfotechLocation: GCC, Greater Noida WestJob Type: Full-Time Work From OfficeSalary: 18,000 per monthProcess: Customer Care / Welcome Call ProcessTarget: No Sales Target### Job DescriptionComcast Infotech is looking for enthusiastic and customer-oriented candidates for the position of Customer Care Executive. The selected candidate will be responsible for handling customer calls, understanding their queries, providing accurate information, and ensuring a positive customer experience.### Key Responsibilities* Handle customer calls professionally and politely.* Understand customer requirements and resolve their queries.* Provide accurate information about products/services.* Maintain proper records of customer interactions.* Follow company communication and customer service guidelines.* Ensure a smooth and positive customer experience.### Requirements* Good English communication skills (speaking and understanding) are mandatory.* Basic computer knowledge is required.* Good interpersonal and customer-handling skills.* Candidates should be confident, polite, and willing to learn.* Freshers and experienced candidates both can apply.### What We Offer* Fixed monthly salary of 18,000.* Work-from-office opportunity.* Customer care/welcome call process.* No sales target.* Supportive work environment and learning opportunities.Interested candidates are invited to apply and become a part of Comcast Infotech.

We are looking for a Customer Support Executive to join our team in Rohini Sector 7, Delhi. This full-time position is ideal for female candidates who are recent graduates or have up to two years of experience in customer service. As a Customer Support Executive, you will be the first point of contact for our customers, helping them with inquiries and resolving issues efficiently and kindly. Key Responsibilities:1. Customer Assistance: You will respond to customer queries via phone, email, or chat, providing accurate information and guidance to ensure a positive experience.2. Issue Resolution: Your role will involve identifying problems and providing solutions. This may include troubleshooting and coordinating with other departments to resolve customer concerns promptly.3. Feedback Collection: You will gather and document customer feedback to help improve our services and products. Sharing insights with the management team will be key to enhancing customer satisfaction.4. Record Keeping: Maintaining accurate records of customer interactions is essential. You will enter data into our systems, ensuring all information is up-to-date and well-organized.Required Skills and Expectations:Candidates should possess excellent communication skills, both verbal and written, to effectively assist customers. A friendly and patient demeanor is crucial as you will be dealing with various customer personalities. Strong problem-solving abilities are expected to help troubleshoot and address customer issues quickly. Additionally, attention to detail and the ability to work as part of a team will enhance your success in this role. Basic computer proficiency is also required.

We are looking for a dedicated Call Center Executive to join our team in Greater Noida. The ideal candidate should have at least 1 year of experience and a minimum education level of 12th pass. This full-time position requires working onsite at our office.Key Responsibilities:1. Customer Interaction: Engage with customers through phone calls, addressing their queries and providing accurate information about our services and products.2. Issue Resolution: Assist in resolving customer complaints effectively and efficiently, ensuring a positive experience.3. Data Entry: Maintain accurate records of customer interactions and transactions in the system to keep track of inquiries and resolutions.4. Feedback Collection: Gather customer feedback to help improve services and products, contributing to overall business growth.Required Skills and Expectations:Candidates must have excellent communication skills, with the ability to articulate clearly and listen actively. Strong problem-solving abilities are essential to address customers' needs and concerns effectively. A good command of relevant software applications and basic computer literacy is necessary for data entry tasks. Candidates should possess a positive attitude, adaptability, and a willingness to work as part of a team. Punctuality and a commitment to continuous improvement in service quality will be key to success in this role.

As a Telecalling Executive, you will play a crucial role in our healthcare-focused call center located in Noida Sector 6. This full-time position is ideal for recent school leavers, offering a chance to start your career in a professional environment.Your key responsibilities will include making outbound calls to engage with potential and current clients regarding healthcare services. You will be tasked with providing detailed information about our offerings, addressing inquiries, and ensuring excellent customer service. Accurately documenting call details and maintaining client records will also be essential parts of your role. To succeed in this position, you should possess strong communication skills, both verbal and written, and be comfortable using phones and other communication tools. A basic familiarity with healthcare services will be advantageous but is not mandatory, as training will be provided. You should be able to work collaboratively in a team and be open to learning new skills and concepts related to the medical line of work.As the job is performed on-site, you will need to report to the office regularly. There are no additional requirements concerning physical tasks or specialized documents for this position. Working hours and schedules will adhere to the companys policies, which include a structured shift system.This role offers a great opportunity to gain experience in the telecalling domain while contributing to important healthcare services.

Monitor accounts to identify outstanding debts. Having experience in Paydays. Investigate historical data for each debt or billFind and contact clients to ask about their overdue paymentsTake actions to encourage timely debt paymentsProcess payments and refundsResolve billing and customer credit issuesUpdate account status records and collection effortsReport on collection activity and accounts receivable status

As a Customer Support Executive, you will play a vital role in providing excellent service to our customers. Your main duties will include:- Responding to Customer Inquiries: You will handle incoming calls, emails, and chat messages from customers seeking assistance, ensuring timely and accurate responses.- Resolving Issues: You will listen to customer concerns, identify problems, and offer appropriate solutions, demonstrating empathy and professionalism throughout the process.- Maintaining Records: You will document customer interactions and solutions provided in our database, ensuring that all information is updated for future reference.- Collaborating with Teams: You will work closely with other departments, such as sales and technical support, to ensure customer needs are met and issues are escalated promptly when necessary.- Providing Product Knowledge: You will educate customers about our products and services, helping them understand features and benefits and ensuring they can make informed decisions.To succeed in this role, you should possess strong communication skills and the ability to work effectively in a team. A positive attitude and a passion for helping others are essential. You should be detail-oriented and capable of multitasking in a fast-paced environment. A minimum educational qualification of 12th grade is required, and no prior experience is necessary, making this an excellent opportunity for fresh candidates. Being a female candidate is preferred for this position.

As a Customer Care Executive, you will be the first point of contact for our customers, providing them with support and assistance to ensure a positive experience.Key Responsibilities:1. Customer Interaction: Engage with customers via phone, email, or chat to address their inquiries, resolve issues, and provide product information in a friendly and professional manner.2. Issue Resolution: Listen carefully to customer complaints or concerns and work towards a satisfactory resolution, ensuring that each interaction leaves the customer feeling valued and respected.3. Product Knowledge: Maintain up-to-date knowledge of our products and services, allowing you to offer accurate information and guidance to customers.4. Feedback Collection: Gather customer feedback and report it to the management team to help improve services and products.5. Record Maintenance: Update customer records and documents in the system accurately to ensure reliable data management.Required Skills and Expectations:Candidates should possess excellent communication skills, enabling them to interact effectively with customers. A strong problem-solving mindset is essential to manage and resolve issues promptly. A friendly and positive attitude is crucial for creating a welcoming experience for customers. Basic computer skills are necessary for documentation and record-keeping, and the ability to work in a team-oriented environment is key to succeeding in this role.

Job Title: Customer Care ExecutiveLocation: Gurgaon, HaryanaJob Type: Full-timeJob Description:We are looking for a skilled and motivated Customer Care Executive to join our team in Gurgaon. The ideal candidate will be responsible for providing excellent customer service, resolving queries, and ensuring customer satisfaction.Key Responsibilities:- Handle inbound and outbound customer calls in a professional manner.- Address customer inquiries and resolve issues promptly and accurately.- Maintain records of customer interactions and transactions.- Escalate unresolved issues to the appropriate departments.- Follow up to ensure complete resolution of customer concerns.- Provide information about products, services, and promotions.- Achieve individual and team targets for customer satisfaction and service quality.- Maintain a positive, empathetic, and professional attitude toward customers at all times.Requirements:- Graduate in any discipline.- Proven customer support experience or experience as a client service representative preferred.- Excellent communication skills in English and Hindi.- Ability to multi-task, prioritize, and manage time effectively.- Strong problem-solving skills and attention to detail.- Proficient in MS Office and CRM systems.

As a Customer Support Executive, you will play a vital role in assisting our customers and ensuring they have a positive experience with our services. You will be the first point of contact for customer inquiries, providing them with timely and effective solutions.Key Responsibilities:- Respond to Customer Inquiries: Address customer questions and concerns through phone, email, or chat promptly and courteously.- Provide Product Information: Inform customers about our products, services, and any promotions, ensuring they have all necessary information to make informed decisions.- Resolve Issues: Identify and resolve customer issues efficiently, escalating more complex problems to the appropriate departments when necessary.- Maintain Records: Document customer interactions and feedback accurately in our system to help improve service and product offerings.- Follow Up with Customers: Ensure customer satisfaction by following up on unresolved issues or inquiries to confirm they have been addressed.Required Skills and Expectations:- Excellent verbal and written communication skills are essential to clearly convey information and instructions to customers.- Strong problem-solving abilities enable you to think critically and resolve issues effectively.- A customer-oriented attitude is crucial; you should genuinely want to help customers and improve their experiences.- Basic computer skills are necessary for using customer support software and managing customer data efficiently.- Experience in customer service or a related field is a plus but not mandatory; we welcome candidates with a passion for helping others and a willingness to learn.

We are looking for a dedicated and enthusiastic Customer Support Executive to join our team in Najafgarh. This role is crucial in providing excellent customer service and ensuring customer satisfaction. Key Responsibilities:- Respond to Customer Inquiries: You will handle incoming calls, chats, and emails from customers, providing answers and solutions to their questions and concerns.- Resolve Issues: Identify customer problems and resolve them quickly, keeping the customer informed throughout the process.- Maintain Customer Records: Update and maintain customer information in our system to ensure accurate records and follow-up.- Provide Product Knowledge: Share detailed information about our products and services, assisting customers in making informed decisions.- Follow Up with Customers: After resolving their issues, reach out to customers to ensure their satisfaction and gather feedback for improvement.- Collaborate with Team Members: Work closely with your peers and other departments to share insights and enhance overall customer experience.Required Skills and Expectations:- Candidates must be female and have completed at least the 12th grade.- Strong communication skills are essential, with the ability to speak clearly and effectively with customers.- Basic computer skills, including familiarity with MS Office and customer relationship management (CRM) software, are required.- A friendly and patient demeanor is expected, as you will be interacting with diverse customers.- Previous experience in customer support is a plus, but not mandatory; all freshers are welcome to apply.- Candidates should exhibit a strong desire to help others and a dedication to providing exceptional service.

We're a growing D2C brand (Zevix) looking for a full-time Customer Support Executive to join our small team.What you'll do:Call and WhatsApp customers to confirm COD (cash-on-delivery) ordersFollow up on abandoned carts and answer customer queries the same dayCoordinate with our packing team to track order status and shipmentsMaintain daily records of orders, follow-ups, and customer responsesWhat we're looking for:Clear spoken Hindi/Hinglish (English is a plus)Comfortable making outbound calls all dayBasic smartphone/WhatsApp/computer familiarityReliable, organized, and able to work independentlyExperience: Freshers welcome. Prior telecalling, BPO, or retail customer service experience is a plus but not required.Work hours: Mon-Sat, 10 AM-7 PMWork type: In-office

We are looking for a dedicated Customer Care Executive to join our team at DLF Phase I. This position is ideal for individuals who are passionate about providing excellent customer service and are eager to start their career in a dynamic environment.Key Responsibilities:- Respond to Customer Inquiries: Handle customer questions via phone, email, or chat to ensure their concerns are addressed promptly and effectively.- Provide Product Information: Educate customers about our products and services, helping them to make informed decisions.- Maintain Customer Records: Accurately update and maintain customer information in the database for efficient follow-up and service delivery.- Resolve Issues: Identify and resolve customer complaints by coordinating with other departments when necessary, ensuring a positive customer experience.- Follow Up with Customers: Conduct follow-up calls or emails to ensure customers are satisfied with the solutions provided and to encourage loyalty.- Report Feedback: Gather customer feedback and report insights to management to identify areas for improvement in services and processes.Required Skills and Expectations:- Must have completed at least the 12th grade to apply for this position.- Female candidates are preferred for this role.- Strong communication skills are essential, both verbal and written, to interact effectively with customers.- An ability to handle stressful situations with patience and professionalism is important.- Basic computer knowledge and familiarity with customer service software will be beneficial.- A positive attitude and willingness to learn are key traits expected from candidates. This role requires a full-time commitment and is based in the office, providing an excellent opportunity to build your career in customer service.

As a Customer Care Executive, your role is crucial in ensuring that our customers receive exceptional service and support. You will be the first point of contact for customers, helping them with inquiries and resolving their issues.Key Responsibilities:- Handle Customer Inquiries: Address customer questions and concerns through multiple channels, including phone, email, and chat, ensuring prompt and accurate responses.- Resolve Issues: Identify, troubleshoot, and resolve customer complaints efficiently, taking ownership of each case to ensure customer satisfaction.- Provide Product Knowledge: Educate customers about our products and services, assisting them in understanding features and benefits to enhance their experience.- Maintain Records: Document customer interactions and transactions accurately in the system to ensure proper follow-up and resolution tracking.- Collaborate with Other Teams: Work closely with sales, technical support, and other departments to find solutions and improve the overall customer experience.Required Skills and Expectations:Candidates should possess strong communication skills and a friendly demeanor to build rapport with customers. A problem-solving attitude is essential as you will need to address various customer issues effectively. Experience in customer service or call center operations is preferred, but not mandatory for those eager to learn. You should be detail-oriented with good organizational skills to handle multiple inquiries simultaneously. Additionally, proficiency in basic computer applications is necessary to log and track customer interactions. A minimum educational qualification of completing the 12th grade is required, along with a willingness to work full-time from our office in Gurgaon.

As a Customer Support Executive based in Janakpuri, you will play an important role in enhancing customer satisfaction by providing effective assistance and support. You will work in a full-time office environment and are expected to have 1 to 4 years of relevant experience.Key Responsibilities:- Respond to Customer Inquiries: Address customers questions through phone, email, or chat in a timely manner. This will help ensure that customers feel heard and valued.- Resolve Issues: Troubleshoot and resolve customer complaints effectively by understanding their concerns and providing suitable solutions.- Maintain Customer Records: Accurately document customer interactions in the system. This ensures that customer histories are accessible for future reference.- Collaborate with Teams: Work closely with other departments, such as sales and technical support, to escalate complex issues and improve overall customer service.- Provide Product Information: Educate customers about products or services, guiding them on how to best utilize their purchases for an enhanced experience.Required Skills and Expectations:Candidates should possess strong communication skills, both verbal and written, to engage with customers clearly and professionally. A good problem-solving ability is necessary for addressing customer issues effectively. You should be comfortable using computers and various software applications to manage customer inquiries and keep records. The ability to work well under pressure and maintain a positive attitude is essential. A customer-centric approach and passion for helping others will greatly contribute to your success in this role.

As a Sales Support Executive, you will play a vital role in assisting the sales team and ensuring smooth operations. Your responsibilities will include:- Customer Communication: Engage with customers via phone and email to answer queries, provide product information, and assist with order processing, ensuring a positive customer experience.- Order Management: Process sales orders accurately and efficiently, tracking each step to ensure timely delivery and handling any discrepancies that may arise.- Sales Reporting: Prepare and maintain reports on sales activities, including leads, follow-ups, and sales performance, to support the team in achieving their targets.- Data Entry and Management: Update and maintain customer databases and sales records to ensure all information is current and accurate, aiding in better decision-making.- Collaboration with Sales Team: Work closely with the sales team to provide necessary information and support, helping them focus on closing deals and strengthening customer relationships.To excel in this role, you should have 1 to 2 years of experience in sales support or a similar position. Strong communication skills, both written and verbal, are essential for effective interaction with customers and team members. You should be detail-oriented, organized, and able to multitask in a fast-paced environment. Proficiency in Microsoft Office, particularly Excel, is necessary for managing data and reports, while a proactive attitude will help you thrive and contribute to the sales teams success.

We are looking for a dedicated Customer Care Executive & Upselling to join our team in Noida Sector 127. The ideal candidate will assist customers with inquiries, ensuring a positive experience and prompt resolutions.nnKey Responsibilities:nn- Customer Assistance: Actively engage with customers to address their queries and provide information about our products and services.n n- Problem Resolution: Handle customer complaints efficiently, following up to ensure an appropriate resolution and maintain customer satisfaction.nn- Team Collaboration: Work closely with team members to improve service quality and share insights for better customer engagement.nnRequired Skills and Expectations:nnCandidates should possess a minimum educational qualification of 12th pass and have no prior experience required, making this an excellent opportunity for freshers. Strong communication skills, both verbal and written, are essential for effectively interacting with customers. The candidate should have a positive attitude, patience, and the ability to handle stressful situations with ease. A commitment to delivering excellent customer service and the ability to work collaboratively in a team setting is crucial. The role is full-time and requires working from the office, so the candidate must be available during designated working hours. Adaptability and willingness to learn about company products and services are important for success in this position.

Key Responsibilities:1. Customer Assistance:o Provide support to clients via phone, email, and live chat.o Respond to inquiries related to accounting software, financialstatements, billing, and other accounting-related matters.o Assist clients with troubleshooting and resolving issues promptly.2. Issue Resolution:o Identify, investigate, and resolve customer issues in a timely manner.o Escalate complex issues to higher-level support or specializeddepartments when necessary.o Follow up with clients to ensure their issues are fully resolved andthey are satisfied with the service provided.3. Product Knowledge:o Maintain a thorough understanding of the companys accountingproducts and services.o Stay updated with new features, updates, and changes in accountingregulations.o Educate clients on how to use accounting software and otherfinancial tools effectively.4. Customer Relationship Management:o Build and maintain strong relationships with clients by providingexceptional customer service.o Keep accurate records of customer interactions, issues, andresolutions in the CRM system.o Gather customer feedback and provide suggestions for productimprovements.5. Training and Support:o Conduct training sessions for clients on how to use accountingsoftware and understand financial reports.o Create and update user manuals, FAQs, and other supportdocumentation.o Assist in onboarding new clients and setting up their accountingsystems.6. Team Collaboration:o Work closely with other departments, including accounting, sales,and technical support, to ensure cohesive service delivery.o Participate in team meetings and contribute to the continuousimprovement of customer support processes.Qualifications and Skills: Education:o Bachelors degree in Accounting, Finance, Business Administration,or a related field. Experience:o Previous experience of 2-3 years in customer support or a relatedfield, preferably within the accounting or financial services industry.o Must have Experience with accounting softwares (e.g., QuickBooks,Xero, Capium, Sage) Skills:o Strong understanding of accounting principles and financialstatements.o Excellent communication and interpersonal skills.o Proficiency in using customer support software and CRM systems.o Problem-solving skills and the ability to work under pressure.o Attention to detail and accuracy in handling financial information.Personal Attributes: Professionalism: Demonstrates a high level of professionalism and ethicalstandards. Client-Focused: Committed to providing excellent service and buildingstrong client relationships. Patience: Ability to remain patient and calm while addressing client issuesand concerns. Proactive: Takes initiative to identify and address potential issues beforethey escalate. Team Player: Works well in a team environment and collaborates effectivelywith colleagues.