Customer Service Representative Job Vacancies in Maharashtra

We are looking for a Customer Service Representative to join our team in Mumbai. This is an entry-level position suitable for recent graduates or individuals with minimal experience. You will play a key role in ensuring our customers receive excellent service while working from the comfort of your home.Key Responsibilities:- Answer Customer Queries: Respond to customer questions via phone, email, or chat in a friendly manner to provide accurate information about products and services.- Resolve Issues: Assist customers in resolving their issues or complaints efficiently, ensuring a positive experience and fostering customer loyalty.- Maintain Records: Keep detailed records of customer interactions and transactions using our database to ensure follow-up and better service in the future.- Provide Feedback: Share insights and feedback from customers with the team to help improve products, services, and customer satisfaction.Required Skills and Expectations:- Strong communication skills are essential to clearly convey information and handle customer inquiries effectively.- A basic understanding of computers and familiarity with email and chat platforms are necessary for daily tasks.- You should be patient and empathetic, as understanding customer needs is crucial to providing excellent support.- Ability to work independently and manage time efficiently, as this role is fully remote.- A positive attitude and willingness to learn are vital in this fast-paced environment.You will play an important role in making our customers feel valued and ensuring their needs are met.

**Hiring - Customer Support Executive TCI Express** **Company:** TCI Express Ltd. **Location:** Mumbai

We are looking for an Air Ticketing Executive to join our team in Mumbai. This role is ideal for individuals who are detail-oriented and enjoy customer service in the travel industry. The ideal candidate should be proactive in helping clients book their flights efficiently and effectively.Key Responsibilities:- Flight Booking: Assist customers in booking domestic and international flights according to their preferences and budgets, ensuring a smooth booking experience.- Ticket Issuance: Generate and issue electronic tickets using the airline's booking system, verifying all details to ensure accuracy and compliance with airline policies.- Customer Support: Provide prompt and courteous support to customers before, during, and after ticketing, addressing their queries and concerns professionally.- Rescheduling and Cancellations: Handle requests for changes or cancellations, ensuring compliance with airline regulations and informing customers about relevant policies.- Payment Processing: Process payments for flight bookings, ensuring all transactions are secure and correctly documented.- Record Maintenance: Maintain accurate records of all ticketing transactions, updates, and customer interactions to streamline future reference and audits.Required Skills and Expectations:The ideal candidate should have excellent communication skills in English, both written and verbal. A strong attention to detail and a proactive attitude are crucial for success in this role. Candidates should be comfortable working in a fast-paced environment and possess basic computer skills. A customer-friendly approach and a willingness to learn about airline operations and booking systems are essential. Candidates with prior experience in travel or customer service will be preferred but are not mandatory.

Company name :- Logistics NowCustomers service roleTarget based jobNeed 1 year experience into customer service Hindi - Good , english - mid level Payout - 7000 as of now Salary - 25000 CTC 22000Shift timings - 9.30am - 6.30am2nd and 4th sat offInterview rounds - 2 rounds virtual and 3rd round Age 30 Documents all mandatory - for experience candidate.Graduation is mandatory.

We are looking for a dedicated Customer Support Representative to join our team. This role is perfect for those who enjoy helping people and solving problems, especially fresh graduates looking for their first job opportunity. As a Customer Support Representative, you will assist customers with their inquiries and ensure they have a positive experience.Key Responsibilities:- Handle Customer Inquiries: Respond to customer questions via phone, email, or chat, providing accurate information and helpful solutions.- Resolve Issues: Troubleshoot and resolve customer complaints efficiently, ensuring a satisfactory outcome.- Maintain Customer Records: Update and manage customer information in our database to keep track of interactions and resolutions.- Deliver Excellent Service: Strive to exceed customer expectations by providing prompt and friendly support.- Collaborate with Team Members: Work closely with colleagues to ensure that all customer needs are met and to share knowledge for continuous improvement.Required Skills and Expectations:- Communication Skills: Strong verbal and written communication skills are essential for interacting with customers clearly and effectively.- Problem-Solving Ability: A proactive approach to identifying issues and finding solutions is crucial for this role.- Attention to Detail: You should be thorough in your work and able to accurately record information.- Adaptability: Being flexible and open to learning new processes and technologies is important in a constantly changing environment.- Basic Computer Skills: Proficiency in using computers and software applications to assist customers and document interactions is necessary.This is a full-time work-from-home position located in Kalyan Dombivali, and we welcome applications from recent graduates who meet the educational requirement of a 12th pass.

We are looking for a Customer Support Representative to join our team in Thane West. This role is ideal for someone who is enthusiastic about helping customers and has a positive attitude. Key Responsibilities:- Assisting Customers: Provide support to customers by answering their questions and resolving issues they may have with products or services.- Handling Inquiries: Respond to customer inquiries via phone, email, or in-person, ensuring timely and accurate information is provided.- Documenting Interactions: Keep a record of customer interactions and transactions, ensuring that information is easily accessible for follow-up.- Collaborating with Team Members: Work closely with other team members to ensure customer satisfaction and share insights that may improve service.- Maintaining Product Knowledge: Stay informed about our products and services to provide accurate information and guidance to customers.Required Skills and Expectations:Candidates should have a minimum of a 10th-grade education and ideally have some experience in customer service, although freshers are also welcome to apply. Strong verbal and written communication skills are essential to effectively assist customers. The ability to remain calm and patient in challenging situations is crucial. Candidates should be detail-oriented, able to multitask, and have basic computer skills. A willingness to learn and adapt to new processes is a must, as well as a strong sense of teamwork and responsibility.

We are seeking a Customer Service Associate to join our team in Mumbai. In this role, you will be the first point of contact for our customers, helping them with their inquiries and ensuring a positive experience.Key Responsibilities:- Customer Support: Respond to customer questions via phone, email, or chat, providing timely and accurate information.- Issue Resolution: Handle complaints and issues effectively, working to resolve them to the customers satisfaction while following proper procedures.- Product Knowledge: Maintain a good understanding of our products and services to provide correct information and guidance to customers.- Data Entry: Accurately log customer interactions and feedback in our systems to help improve services and recordkeeping.- Collaboration: Work closely with other teams to address complex customer issues and contribute to team goals.Required Skills and Expectations:- Communication Skills: Strong verbal and written communication skills are essential to interact with customers effectively.- Problem-Solving Abilities: A proactive approach to identify issues and find solutions quickly enhances customer satisfaction.- Team Player: Willingness to work collaboratively with coworkers to improve service quality and team performance.- Adaptability: Ability to thrive in a fast-paced environment and adjust to changing priorities or demands.- Basic Computer Skills: Familiarity with computer systems and software is important for data entry and communication tasks.- Positive Attitude: A friendly and helpful demeanor is crucial for ensuring a great customer experience. This is a full-time position, and you will be required to work from the office. No prior experience is necessary, making this a great opportunity for freshers.

Qualification: Bachelor's Degree in Social Work (BSW) is mandatory. Candidates from related fields such as Sociology, Psychology, Community Development, Rural Development, or Humanities may also apply. Fresh graduates with relevant internship or volunteer experience are encouraged to apply.Role Overview:The Program Associate will be responsible for supporting the planning, implementation, monitoring, and documentation of community development programs. The role involves extensive stakeholder engagement, field visits, institutional coordination, and outreach activities to ensure the successful execution of organizational initiatives.Key Responsibilities:Institutional Collaborations & PartnershipsBuild and maintain relationships with schools, colleges, NGOs, corporate partners, and community organizations.Coordinate meetings, presentations, and collaborative activities with stakeholders.Support volunteer recruitment, internship engagement, and institutional outreach efforts.Field Visits & Program ExecutionConduct regular field visits to monitor ongoing projects and collect feedback from beneficiaries.Assist in organizing workshops, training sessions, awareness campaigns, and community events.Ensure smooth implementation of programs and address operational challenges when required.Marketing & OutreachSupport online and offline outreach initiatives to increase awareness about organizational programs.Represent the organization at events, networking opportunities, and stakeholder meetings.Assist in community mobilization and participant engagement activities.Documentation & ReportingMaintain accurate records of project activities, beneficiary data, and attendance.Prepare field reports, impact stories, case studies, and program updates.Support monitoring and evaluation through data collection and reporting.Required Skills: Strong communication, interpersonal, organizational, and reporting skills; proficiency in MS Office and Google Workspace; willingness to travel within Mumbai; and a genuine passion for social impact and community development.

We are looking for a Customer Representative to join our team in Malad West, Mumbai. This role is perfect for individuals with fresh ideas and a willingness to learn. Your main goal will be to assist customers and ensure they have a pleasant experience.contact Firoz 8657935383Key Responsibilities:1. Customer Assistance: Respond to customer inquiries through phone, email, or in-person, providing clear and helpful answers to their questions.2. Problem Solving: Identify customer issues and work towards resolving them promptly and efficiently, ensuring they feel valued and heard.3. Communication: Maintain friendly and professional communication with customers, helping to build strong relationships and trust.4. Feedback Collection: Gather customer feedback and suggestions to help improve our services and products, making sure their voice is heard.5. Reporting: Keep detailed records of customer interactions and transactions, which will help us identify areas for improvement.Required Skills and Expectations:Candidates should possess excellent communication skills, both written and verbal, along with a positive attitude and strong interpersonal skills. Being a team player is essential, as you will be collaborating with others to enhance customer satisfaction. We expect candidates to be proactive, show willingness to learn, and handle tasks with responsibility. Attention to detail and the ability to multitask are also important, as you will be managing various customer requests at the same time.contact Firoz 8657935383

We are looking for an Outreach Associate to join our team in Mumbai. This role involves building relationships and connecting with potential partners to promote our services.Key Responsibilities:- Identify Target Audiences: Research and define key audiences that align with our goals to ensure effective outreach.- Develop Outreach Strategies: Create and implement strategies to reach out to potential partners, influencers, and communities that will enhance our brand visibility.- Build Relationships: Foster connections with various stakeholders through networking, events, and communication to create valuable partnerships.- Conduct Follow-Ups: Regularly check in with contacts and leads to maintain relationships and explore potential collaboration opportunities.- Analyze Outreach Efforts: Track and assess the effectiveness of outreach initiatives, providing reports on successes and areas for improvement.- Collaborate with Teams: Work closely with marketing and communications teams to ensure outreach efforts align with overall brand messaging and objectives.Required Skills and Expectations:Candidates should have 1 to 2 years of experience in outreach, marketing, or a related field. Strong communication skills, both written and verbal, are essential for effectively conveying our message. The ideal candidate should be organized, proactive, and capable of managing multiple tasks at once. A good understanding of social media platforms and networking principles will be beneficial. Applicants should be comfortable working in an office environment and collaborating with a diverse team.

As an Airline Customer Service Representative in Pune, you will be the first point of contact for our passengers, helping them with their travel queries and ensuring a smooth experience from check-in to boarding.Key Responsibilities:- Assist Customers: Provide information on flight schedules, ticket bookings, and travel policies to help passengers plan their journeys effectively.- Handle Inquiries: Respond to customer questions via phone, email, or in-person, ensuring timely and accurate information is given.- Manage Reservations: Help customers with booking changes, cancellations, and any special requests, ensuring their needs are met with care.- Resolve Issues: Address and resolve any travel-related problems or complaints, always striving for a positive outcome and enhancing customer satisfaction.- Maintain Records: Keep accurate records of customer interactions and transactions, ensuring data is updated and organized.Required Skills and Expectations:Candidates should possess excellent communication skills, both spoken and written, to interact with diverse customers. A friendly and professional demeanor is essential, as you will be addressing various concerns and providing assistance. Strong problem-solving skills are crucial to handle unexpected situations and customer issues effectively. Candidates must also be detail-oriented and organized to manage reservations and maintain accurate records. A minimum education of completing 12th grade is required, and while prior experience is not necessary, a willingness to learn and adapt is important for success in this role.

Handle inbound & outbound calls in a professional manner Resolve customer queries, complaints, and requests effectively Provide accurate information about products/services Maintain proper call records and update CRM systems Ensure high levels of customer satisfaction and service quality Follow communication scripts and company guidelines Meet daily/weekly performance targets and KPIs Coordinate with internal teams for issue resolution Maintain confidentiality of customer information Adapt to night shift schedules and work discipline

Seeking a Customer Service Representative in Navi Mumbai, India. Responsibilities include answering customer inquiries via phone resolving issues and maintaining customer satisfaction. Successful candidates should have strong communication skills, be detail-oriented, and have a positive attitude towards helping customers. A high school diploma or equivalent is required for this full-time, office-based position.

Job Description: Customer Retention Officer (Collection & Recovery)We are looking for energetic and motivated individuals to join our Microfinance team as a Customer Retention Officer. This role is critical for maintaining healthy portfolio quality by ensuring timely repayments and building strong relationships with our rural and semi-urban clients.Role OverviewDepartment: Collection & RecoverySector: Microfinance (MFI)Target Age: 18 28 yearsWork Timing: Starts at 6:30 AM (Early morning field visits are essential)Location: Field-based (Operating within a 50km radius of your home location)Key ResponsibilitiesField Collections: Conduct daily field visits to collect installments from customers at their doorsteps or center meetings.Relationship Management: Build rapport with borrowers to ensure they prioritize their loan repayments.Recovery: Follow up with overdue or delinquent customers to recover pending payments and understand their financial challenges.Documentation: Maintain accurate records of daily collections and submit reports to the branch manager.Retention: Identify at-risk customers and educate them on the benefits of timely repayment to ensure future loan eligibility.Compensation & BenefitsMonthly Salary: 15,000 to 17,000 (Based on experience and interview).Statutory Benefits: PF (Provident Fund) + ESIC (Employee State Insurance).Health Cover: Mediclaim benefits for you and your family.Allowances: Dedicated Petrol Allowance for field travel.Incentives: Performance-based monthly incentives (the more you recover, the more you earn).RequirementsEducation: Minimum 12th Pass or Graduate.Skills: Strong communication, negotiation, and persuasion skills.Mandatory: Must own a Two-Wheeler and have a valid Driving License.Resilience: Ability to work in the field and handle early morning shifts.Note: This is a high-energy field job. Candidates must be comfortable traveling up to 50km from their residence to reach assigned collection clusters.

Urgent Requirement for Voice and Non- Voice process Need Average communicationGood salary as per industry Day and Night shift availableNeed immediate joinersContact us for more details : +91 90823 45002

Key Responsibilities and DutiesI. Customer Interaction and CommunicationQuery Resolution: Handle a high volume of inbound and outbound customer inquiries via phone, email, live chat, or social media in a timely and professional manner.Information Provision: Provide accurate, complete, and reliable information about the company's products, services, policies, and procedures.Issue Escalation: Identify and escalate complex or unresolved issues to the appropriate internal teams (e.g., Technical Support, Sales, or Management) for quick resolution.Documentation: Maintain detailed records of all customer interactions, transactions, comments, and complaints in the CRM (Customer Relationship Management) system.II. Product Support and SalesOrder Processing: Process orders, forms, applications, and requests accurately and efficiently.Troubleshooting: Guide customers through basic troubleshooting or step-by-step procedures to resolve simple technical or service issues.Retention & Upselling: Identify and act on opportunities to promote new products or services, maintain customer retention, and improve the overall customer experience.III. Quality and ComplianceKPI Adherence: Consistently meet or exceed individual and team performance targets, including metrics like Average Handle Time (AHT), First Contact Resolution (FCR), and Customer Satisfaction (CSAT) scores.Process Compliance: Follow communication procedures, guidelines, and policies exactly to ensure consistency and quality of service.Feedback: Provide feedback to supervisors regarding process improvements and common customer pain points.

ARE YOU LOOKING FOR A JOB? Were Hiring Customer Sales Associates Join our team for the US International Inbound Voice Process. Perks & Benefits: Attractive incentives & performance bonuses Professional & supportive environment Clear career growth opportunitiesWhat we are looking for :Excellent knowledge of US Inbound salesProficient in basic computer knowledgeStrong communication skills Problem solver with team management skills Contact: Seema Barve 8983419990

As a Customer Support Representative, you will play a crucial role in assisting customers with their inquiries and ensuring they have a positive experience with our services. Your primary responsibilities will include:- Responding to Customer Queries: You will be the first point of contact for customers, addressing their questions and providing accurate information in a friendly manner.- Troubleshooting Issues: You will help customers resolve problems with our products or services, guiding them step-by-step to find solutions.- Maintaining Customer Records: You will document customer interactions and maintain accurate records to ensure a seamless follow-up experience.- Providing Feedback: You will report customer concerns and suggest improvements to enhance our service quality based on your interactions.- Participating in Training: You will engage in training sessions to continually improve your skills and knowledge about our products and services.To be successful in this role, you should possess strong communication skills, both written and verbal, to effectively interact with customers. A positive attitude and a patient demeanor are essential, as you will handle diverse customer needs. Being detail-oriented is crucial for accurately documenting customer interactions. A basic understanding of computers and software applications is necessary, as you will work from home managing customer relationships. Freshers are welcome, and having completed your 12th grade is the minimum educational requirement for this position.

Urgent Requirement for Voice and Non- Voice process Need Average communicationGood salary as per industry Day and Night shift availableNeed immediate joinersContact us for more details : 7208746276