Airline Customer Service Representative Fresher

As an Airline Customer Service Representative in Pune, you will be the first point of contact for our passengers, helping them with their travel queries and ensuring a smooth experience from check-in to boarding.

Key Responsibilities:

- Assist Customers: Provide information on flight schedules, ticket bookings, and travel policies to help passengers plan their journeys effectively.

- Handle Inquiries: Respond to customer questions via phone, email, or in-person, ensuring timely and accurate information is given.

- Manage Reservations: Help customers with booking changes, cancellations, and any special requests, ensuring their needs are met with care.

- Resolve Issues: Address and resolve any travel-related problems or complaints, always striving for a positive outcome and enhancing customer satisfaction.

- Maintain Records: Keep accurate records of customer interactions and transactions, ensuring data is updated and organized.

Required Skills and Expectations:

Candidates should possess excellent communication skills, both spoken and written, to interact with diverse customers. A friendly and professional demeanor is essential, as you will be addressing various concerns and providing assistance. Strong problem-solving skills are crucial to handle unexpected situations and customer issues effectively. Candidates must also be detail-oriented and organized to manage reservations and maintain accurate records. A minimum education of completing 12th grade is required, and while prior experience is not necessary, a willingness to learn and adapt is important for success in this role.

• Experience

  0 - 1 Years

• No. of Openings

  19

• Education

  12th Pass

• Role

  Airline Customer Service Representative

• Industry Type

  Aviation / Airline / Aerospace

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office