Customer Service Representative Jobs For Freshers - Mumbai

Customer Interaction: Handle inbound/outbound calls, emails, or chat messages from customers in a professional lem Solving: Listen to customer issues, diagnose problems, and provide accurate, timely solutions.

Record Keeping: Update customer interaction details and records accurately in the company database/CRM system.

Target Achievement: Meet daily and monthly performance targets, including average handling time and customer satisfaction scores.

Adherence: Follow company policies, scripts, and quality guidelines while maintaining data privacy.

Requirements & Qualifications Education: High School Diploma / 10+2 / Graduate in any stream.

Experience: Freshers are welcome. 0 to 1 year of experience in a BPO or customer service role is a plus.

Skills:

Good spoken and written communication skills.

Active listening and patience when dealing with customers.

Basic computer literacy and typing skills.

Flexibility: Willingness to work in rotational shifts or specified shift timings.

• Experience

  0 - 6 Years

• No. of Openings

  999

• Education

  12th Pass

• Role

  Customer Service Representative

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time (Night Shift)

• Work Location Type

  Work from Office

• Face Interview Location

  Malad Mindspace