Customer Service Representative - Full Time - Freshers

We are looking for a Customer Support Representative to join our team in Mumbai. This role is ideal for those with 0 to 5 years of experience, including fresh graduates who have completed their 12th grade. As a customer support representative, your main focus will be helping customers with their inquiries and ensuring they have a positive experience with our services.

Key Responsibilities:

- Assist Customers: Respond to customer queries via phone, email, or chat, providing clear and accurate information about products and services.

- Problem Solving: Help resolve customer issues by identifying their needs and finding suitable solutions or escalating the matter to the appropriate team.

- Maintain Records: Keep track of customer interactions by updating our database, ensuring that all information is accurate and up to date.

- Provide Feedback: Share insights and suggestions from customer interactions with the team to help improve services and processes.

- Team Collaboration: Work closely with colleagues to share knowledge and support each other in enhancing customer satisfaction.

Required skills and expectations include:

- Strong communication skills, both verbal and written, to effectively interact with customers.

- Good listening skills to understand customer needs and concerns.

- Basic computer skills to navigate systems for record-keeping and communication.

- A friendly and patient demeanor, as the role involves dealing with customers from diverse backgrounds.

- Willingness to learn and adapt in a fast-paced work environment. Being a team player is essential.

• Experience

  0 - 5 Years

• No. of Openings

  2

• Education

  12th Pass

• Role

  Customer Support Representative

• Industry Type

  Transportation / Logistic / Shipping / Marine / Courier / Freight / Cargo

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office