Customer Relationship Executive (3-9 Years) - Female Only

Industry: Cement Plant Spare Parts Manufacturing

Location: Punjab Oil Expeller, Meerut Road, Ghaziabad

Experience: 3-4 Years (Manufacturing Company)

Age: 25 - 30 Years

Marital Status: Married preferred

Employment Type: Full-time, On-site

Salary: 25k to 27k in hand

Key Responsibilities

• Manage the complete order lifecycle: Post-PO acknowledgement → Production planning follow-up → QC clearance → Dispatch → Delivery confirmation.

• Daily coordination with the Manufacturing Line, Production Planning, Quality Control, Stores and Dispatch teams to track order status and resolve bottlenecks.

• Proactive communication with customers - sharing order status, expected dispatch dates, drawings approval, payment milestones and resolving queries.

• Maintain accurate MIS, order trackers and dashboards in Excel / Google Sheets (VLOOKUP, Pivot Tables, Conditional Formatting, basic formulas).

• Coordinate with logistics for transporter selection, LR, e-way bill, invoice and on-time delivery.

• Escalate delays and resolve customer complaints with a solution-first mindset.

• Maintain proper documentation of POs, drawings, inspection reports and dispatch records.

Must-Have Skills

• 3-4 years of experience in a Manufacturing company (CRE / Order Management / Inside Sales).

• Strong working knowledge of Excel & Google Sheets.

• Comfortable using modern AI tools - ChatGPT, Gemini, Copilot - for drafting mails, summaries and reports.

• Excellent communication in English and Hindi (written + spoken).

Why Join Us

• Direct exposure to India's top cement manufacturers as clients.

• Fast-growing company with end-to-end ownership of the customer journey.

• Experience

  3 - 9 Years

• No. of Openings

  2

• Education

  Graduate (Professional Degree)

• Role

  Customer Relationship Executive

• Industry Type

  Engineering / Construction

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  srexpertservices@gmail.com