Customer Management Fresher Jobs in Chandigarh

As a Reservation Staff member in Chandigarh, you will play a crucial role in managing customer bookings and providing excellent service. This position is ideal for individuals looking to start their careers in the hospitality industry. Key Responsibilities:- **Manage Bookings**: You will handle incoming reservation requests by phone, email, or in person, ensuring accurate information is recorded and processed. - **Customer Service**: Deliver friendly and professional service to customers, answering questions and resolving issues promptly to enhance their experience. - **Maintain Records**: Keep detailed records of all reservations and transactions to ensure proper documentation and easy access for future reference. - **Coordination with Other Departments**: Collaborate with other staff members to ensure smooth operations and to communicate any special customer requirements or changes in reservations.Required Skills and Expectations:Candidates should have a high school diploma (12th pass) and a passion for working with people. Good communication skills in English and Hindi are essential for interacting effectively with customers. Basic computer knowledge, including familiarity with reservation systems and Microsoft Office, is expected. Attention to detail and the ability to work under pressure are important, as you may need to manage multiple reservations simultaneously. A positive attitude and a willingness to learn will make you a valuable addition to the team.

We are seeking dedicated Airline Ground Staff to join our team in Chandigarh, India. This role is ideal for individuals with a passion for the aviation industry and a desire to provide excellent customer service.Key responsibilities include:1. **Passenger Assistance**: Help passengers with check-in procedures, answer queries, and assist with boarding and luggage handling to ensure a smooth travel experience.2. **Baggage Handling**: Safely manage and coordinate the loading and unloading of passenger luggage during boarding and deplaning.3. **Ticketing and Reservations**: Process ticketing transactions and assist in managing flight reservations, ensuring that all transactions are accurate and efficient.4. **Customer Service**: Provide exceptional service by addressing passenger needs, resolving issues, and ensuring a positive experience at the airport.5. **Safety Procedures**: Follow safety protocols and guidelines while working in the airport environment to ensure the safety of passengers and staff.Required skills and expectations:Candidates should possess excellent communication skills, be approachable, and have a friendly demeanor to interact effectively with passengers. Strong organizational skills and attention to detail are necessary to handle multiple tasks efficiently. A commitment to providing outstanding customer service is essential. While experience in the aviation sector is valued, individuals with 0 to 6 years of experience are encouraged to apply. A minimum education level of 12th pass is required. The position is full-time, and team members will work from the office at the airport.

A Shop Helper ensures smooth daily operations by assisting customers, maintaining store cleanliness, and organizing inventory. They are essential in managing stock, fulfilling customer requests, and supporting the sales team to keep the shop floor running efficiently.Key ResponsibilitiesCustomer Service: Welcome visitors, answer basic questions, and assist customers in locating merchandise.Stock Management: Unpack, organize, and replenish inventory in the storage areas and display shelves.Store Maintenance: Keep the shop floor, trial rooms, and windows clean, neat, and well-organized.Product Prep: Assist with tagging items, folding merchandise, and packaging goods for customers.Support Operations: Run necessary errands, assist cashiers, and complete other duties assigned by the shop manager.Qualifications & RequirementsEducation: Minimum 10th Physical Ability: Must be energetic, physically fit, and able to lift heavy boxes or stand for extended periods.Language: Good communication skills in the local languages (e.g., Hindi, Punjabi) to interact with customers comfortably.Attitude: A reliable, organized, and hardworking individual who is a team player.

We are looking for energetic ground staff to be responsible for administrative duties and communication with passengers. Your duties will include welcoming passengers, providing information, assisting passengers who are disabled or are traveling with small children, checking in luggage, taking reservations, and selling tickets. You should be able to promptly resolve passenger queries and ensure that all passengers are satisfied.To be successful as ground staff, you should display outstanding interpersonal skills and achieve excellent customer service, which consistently meets the goals and vision of the airline company. Ultimately, outstanding ground staff should be able to multi-task and ensure that every passenger is comfortable, safe and well-informed of flight schedules, aircraft delays, weather concerns and other factors that may affect passengers.

Position OverviewThe Helpdesk Receptionist as the first point of contact for visitors, clients, and employees, providing front-desk and technical assistance support. This role combines administrative, communication, and helpdesk responsibilities, ensuring smooth day-to-day operations within the organization.The individual handles inquiries, manages office communication channels, maintains service records, and coordinates with various departments to resolve issues efficiently.Key Responsibilities Front Desk & Reception ManagementGreet and welcome visitors, clients, and staff members in a professional manner.Manage the reception area, ensuring cleanliness and organization.Handle incoming phone calls, emails, and messages promptly and courteously.Maintain visitor records and issue visitor passes as per security protocol.Schedule and manage appointments, meetings, and conference room bookings.Coordinate with administration and security teams for daily operations. Helpdesk OperationsAct as the central contact point for all service and support requests (IT, maintenance, housekeeping, etc.).Log, track, and monitor requests through helpdesk/ticketing systems.Assign tasks to the concerned departments and follow up for timely resolution.Provide first-level technical or administrative assistance to users.Escalate unresolved or critical issues to higher support or management teams.Ensure user satisfaction through prompt and efficient service handling. Administrative & Office SupportHandle correspondence, documentation, and filing (physical & digital).Manage courier dispatches, incoming mail, and office supplies inventory.Assist in preparing daily, weekly, or monthly reports for helpdesk activities.Support HR or Admin in organizing internal meetings, travel arrangements, or events.Maintain confidentiality of company and employee information. Customer & Staff InteractionProvide accurate information to visitors, staff, and customers regarding services.Address inquiries and complaints in a professional and solution-oriented manner.Build and maintain positive relationships with internal and external stakeholders.Represent the organization with professionalism, courtesy, and efficiency.Required Skills & CompetenciesExcellent communication and interpersonal skills.Strong customer service orientation and problem-solving ability.Proficiency in MS Office Suite and helpdesk/ticketing software.Time management and multitasking under pressure.Attention to detail and accuracy in documentation.Professional appearance and behavior.Ability to maintain confidentiality and handle sensitive information.Educational QualificationMinimum: 10+2 / Diploma in Office Administration, IT, or Customer Service.Preferred: Bachelors Degree in any discipline (Business, Administration, or IT).Certification in Front Office Management, IT Support, or Helpdesk Operations is an added advantage.Experience03 years of experience in front office, helpdesk, or administrative support roles.Prior experience in corporate offices, IT services, hospitality, or facility management preferred.Working ConditionsStandard office environment with regular interaction across departments.May require rotational shifts (in 24x7 support environments).Must be punctual, reliable, and adaptable to fast-paced work settings.

As a Ground Hostess in Chandigarh, India, you will be responsible for assisting passengers with check-in procedures, luggage handling, and boarding processes at the airport. You will ensure a smooth and efficient experience for travelers by providing excellent customer service and addressing any inquiries or issues promptly.Key responsibilities include welcoming passengers, checking their tickets and identification, assisting with baggage check-in, and guiding them to the appropriate departure gates. You will also need to keep track of flight schedules, announce boarding calls, and assist passengers with special needs or requests.To excel in this role, you must have strong communication and interpersonal skills to interact with passengers from diverse backgrounds. Attention to detail, organizational skills, and the ability to work under pressure are essential for handling multiple tasks efficiently. Prior experience in customer service or hospitality is a plus, but not mandatory. A positive attitude, professionalism, and a willingness to learn and adapt to changing circumstances are important qualities for success as a Ground Hostess.

Join our team as Ground Staff in Chandigarh and play a crucial role in providing excellent service at our facility. This full-time position is suitable for candidates with 0 to 2 years of experience who have completed their 12th grade.Key Responsibilities:1. Customer Service: Greet and assist passengers, ensuring a welcoming atmosphere. Address inquiries and provide information regarding flights and services.2. Check-In Assistance: Help passengers with the check-in process, including baggage handling and ensuring all travel documents are in order.3. Ticketing Support: Assist in issuing tickets and making travel arrangements, ensuring accuracy and compliance with company policies.4. Baggage Handling: Manage the loading and unloading of luggage, ensuring that all baggage is handled with care and delivered to passengers promptly.5. Coordination with Teams: Work closely with other staff members, including security and operations, to ensure smooth flight operations and customer satisfaction.Required Skills and Expectations:Candidates should possess strong communication skills, with the ability to interact effectively with passengers from diverse backgrounds. Good teamwork and problem-solving skills are essential, as you will often collaborate with colleagues in a fast-paced environment. Attention to detail is important for handling documents and baggage accurately. A positive attitude and a customer-oriented approach are key to succeeding in this role. Flexibility in working hours may be required, including weekends and holidays.

We are looking for a Boarding Pass Executive to join our team in Chandigarh. This role is ideal for individuals who have recently completed their 12th grade and are eager to start their career in the aviation industry.Key Responsibilities:1. **Issuing Boarding Passes**: You will be responsible for generating and distributing boarding passes to passengers, ensuring all information is accurate and up to date.2. **Assisting Passengers**: You will help passengers with queries related to their boarding passes and offer guidance for check-in procedures, contributing to a smooth travel experience.3. **Coordinating with Airlines**: You will work closely with airline representatives to resolve any issues related to boarding passes and ensure timely updates.4. **Maintaining Records**: It is important to keep organized records of all issued boarding passes and any changes made to them, supporting quality control within the team.Required Skills and Expectations:To be successful in this role, you should have good communication skills to interact effectively with passengers. Attention to detail is crucial, as you will be handling sensitive travel documents. A basic understanding of computer systems will help in managing boarding pass issuance efficiently. You must also be a team player, willing to collaborate with colleagues and contribute to a positive work environment. Adaptability and a customer-focused attitude are essential in providing excellent service to travelers.

We are looking for a dedicated Back Office Officer to support our operations in Chandigarh, India. In this full-time role, you will manage various administrative tasks while ensuring smooth office functions. This position is ideal for candidates with 0 to 2 years of experience and a minimum education level of 12th pass.Key Responsibilities:- Data Entry: Accurately input data into our systems to maintain up-to-date records and information.- Documentation: Organize and maintain important company documents and files, ensuring quick retrieval when necessary.- Customer Support: Assist in managing customer queries and concerns by providing timely information and feedback.- Inventory Management: Track supplies and equipment, ensuring that stock levels are maintained and requests for materials are processed efficiently.- Reporting: Prepare and submit reports related to various operations and activities, keeping management informed of any issues.Required Skills and Expectations:Candidates should have strong organizational skills, allowing them to manage multiple tasks efficiently. Attention to detail is essential for accurate data entry and documentation. Proficiency in basic computer applications, including MS Office, is expected. The ideal candidate should have good communication skills, both written and verbal, to interact positively with team members and clients. A proactive attitude and the ability to work collaboratively in a team environment are highly valued.