Female - Urgent Opening For Call Center Executive

Grewal Eye Institute

roles and responsibilities:

handle inbound calls:

receive inbound calls from prospective and existing patients seeking appointments, account inquiries, or general information about our services.

provide information:

answer patient queries regarding eye care services, treatments, surgeries, and any related issues.

appointment scheduling:

schedule appointments for patients with doctors according to their preferences and needs.

appointment reminders:

make reminder calls to patients about their scheduled appointments to ensure attendance and reduce no-shows.

data management:

accurately maintain call logs, patient data, and appointment information as per company protocols.

technical support:

assist patients with any technical issues related to online appointment bookings or website navigation. escalate unresolved issues to management.

quality assurance:

adhere to our quality assurance standards and kpis to maintain high levels of customer satisfaction and ensure excellent service delivery.

qualifications and education requirements:

educational qualification: any graduate.

experience: previous experience in tele-calling, customer support, or call centre roles is preferred (1-3 years).

industry knowledge: prior experience in the healthcare or medical services industry is a plus but not mandatory.

*freshers with good communication skills can also apply.

• Experience

  0 - 1 Years

• No. of Openings

  1

• Education

  Professional Degree, Any Bachelor Degree

• Role

  Call Center Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Grewal Eye Institute, 168-169, Madhya Marg, 9C, Sector 9, Chandigarh, 160009