- Handling air cargo shipments:
Responsible for managing the logistics of air cargo shipments, including coordinating with airlines, freight forwarders, and customs officials.
- Ensuring compliance with regulations:
Ensure that all air cargo shipments meet national and international regulations, including hazardous materials handling and customs documentation.
- Tracking and monitoring shipments:
Keep track of all air cargo shipments in real-time, monitoring their progress and resolving any issues that may arise during transit.
- Customer service and communication:
Provide excellent customer service to clients, keeping them informed of their shipment status and handling any inquiries or concerns they may have.
- Documentation and record-keeping:
Maintain accurate records of all air cargo shipments, including invoices, customs forms, and other necessary documentation.
Skills and Expectations:
- Strong communication skills, both written and verbal, to effectively interact with clients, airlines, and other stakeholders.
- Attention to detail and organizational skills to manage multiple air cargo shipments simultaneously.
- Ability to work in a fast-paced environment and handle high-pressure situations calmly and efficiently.
- Basic computer skills to input and track shipment data accurately.
- Ability to work independently and as part of a team to ensure smooth operations in the air cargo department.