Relationship Manager Female Graduate Jobs in Guwahati

We are seeking a dedicated CRM Executive to manage customer relationships effectively. This role involves handling customer queries and complaints, coordinating with internal teams, maintaining detailed customer records, and ensuring timely follow-ups to enhance customer satisfaction.Key responsibilities include managing customer relationships, which requires clear communication and effective problem-solving skills. You will address customer queries and resolve complaints, coordinating with other departments as necessary to ensure a smooth experience for our clients. Maintaining accurate customer records is vital, wherein you will input, update, and track customer information diligently. Timely follow-ups with customers will be essential to nurture relationships and ensure customer needs are met.The ideal candidate should possess strong communication skills and the ability to handle customers with care and professionalism. Proficiency in MS Excel is necessary for data management and reporting, while familiarity with CRM software will help streamline processes and improve efficiency. A graduate degree is required, and candidates should have 0 to 2 years of experience in a similar role.This is a full-time position based in Guwahati, India, and it requires working from the office. Female candidates are encouraged to apply. We invite individuals who are eager to grow and contribute positively to our customer relations team.

A leading automobile company based in Assam looking out for CUSTOMER CARE MANAGER with excellent skills into Managerial level.-Supervise customer service team-Improve policies and processes-Develop goals and report progress

CUSTOMER CARE EXECUTIVE - BORBARI, GUWAHATIWe are looking for a Customer Care Executive, responsible for handling customer queries, resolving complaints, providing product/service information, and ensuring customer satisfaction. The role involves answering calls, emails, or chats, maintaining customer records, and coordinating with other teams when required.

- Develop and maintain strong, long-lasting relationships with key customers, retailers, and distributors to enhance customer loyalty and satisfaction.- Create and implement customer retention strategies such as loyalty programs, personalized offers, and post-purchase follow-ups to increase repeat business.- Address customer inquiries, complaints, and concerns in a timely and professional manner, working to resolve issues and maintain positive relationships.- Work closely with the sales team to identify new business opportunities, provide customer insights, and support the achievement of sales targets and growth.- Regularly collect feedback from customers about products, services, and overall experience to identify areas for improvement and ensure customer satisfaction.- Gather and analyze customer and market data to provide insights into customer preferences, purchasing behavior, and trends, and inform marketing strategies.- Manage a portfolio of key accounts, ensuring that their needs are met, expectations are exceeded, and the relationship is nurtured for long-term success.- Coordinate with marketing and sales teams to design and implement promotional campaigns and special offers aimed at enhancing customer engagement and driving sales.- Provide customers with up-to-date product information, pricing, and promotional details to enhance their purchasing decisions and experience.- Monitor customer interactions and performance metrics, generating regular reports on customer satisfaction, retention rates, and feedback to share with management.- Collaborate with various departments (sales, marketing, logistics, and finance) to ensure smooth service delivery, order fulfillment, and customer satisfaction.- Educate customers on the benefits and features of FMCG products to enhance their understanding, increase sales, and improve brand loyalty.

- Customer Engagement: Develop and maintain strong relationships with key customers, distributors, and retailers to ensure high levels of satisfaction and loyalty.- Customer Support: Address customer queries, concerns, and complaints in a timely and professional manner, ensuring an optimal customer experience.- CRM System Management: Manage and update the CRM database with accurate customer information, including contact details, purchase history, and preferences.- Customer Segmentation: Analyze customer data to segment customers based on demographics, buying behavior, and preferences, allowing for targeted marketing and personalized communication.- Sales Support: Collaborate with the sales team to provide customer insights, generate leads, and help drive sales through strategic customer relationship management.- Product Feedback: Collect feedback from customers regarding FMCG products, services, and experiences, and work with relevant teams to address issues and improve offerings.- Customer Retention Strategies: Implement strategies to increase customer retention and loyalty, such as loyalty programs, personalized offers, and post-purchase follow-ups.- Customer Education: Educate customers about new FMCG products, promotions, and features, ensuring they are well-informed and engaged with the brand.- Reporting and Analysis: Monitor and analyze CRM data to generate reports on customer satisfaction, engagement levels, and retention rates, providing insights to management.- Cross-functional Collaboration: Work closely with marketing, sales, and product teams to ensure that customer needs and feedback are integrated into business strategies and product development.- Promotions and Campaigns: Collaborate in designing and executing customer-centric marketing campaigns and promotional offers aimed at enhancing customer engagement and product uptake.

KEY RESPONSIBILITIES:1. Customer Relationship Management: Building and maintaining positive relationships with customers. Addressing and resolving customer complaints or concerns promptly. Ensuring a seamless customer experience at every touchpoint.2. Service Quality Oversight: Ensuring services provided meet quality standards and customer expectations. Coordinating with service teams to improve turnaround time and quality. Monitoring customer feedback to identify areas for improvement.3. Team Management: Training, supervising, and motivating the customer care team. Assigning responsibilities and ensuring team productivity.Conducting regular performance evaluations and providing constructive feedback.4. Process Improvement: Developing and implementing customer service policies and procedures. Streamlining processes to enhance efficiency and reduce waiting times. Leveraging customer feedback to improve service delivery.5. Communication and Reporting: Acting as the primary point of contact between customers and the organization. Preparing reports on customer satisfaction, complaints, and operational performance. Presenting recommendations for improvements to management.6. Sales and Retention: Upselling maintenance plans or additional services. Developing strategies to retain customers and increase loyalty.Promoting promotional campaigns and offers effectively.7. Handling Escalations: Managing complex customer issues that require managerial intervention. Ensuring escalated issues are resolved to the customers satisfaction.8. Compliance and Ethics: Ensuring all customer interactions adhere to company policies and ethical standards. Keeping up with industry regulations and compliance requirements.