Front Office Manager Job Vacancies in Goa

Job Description: Duty Manager - Front OfficePosition Title: Duty Manager - Front OfficeDepartment: Front OfficeReports To: Front Office Manager / Assistant Front Office ManagerLocation: Baywatch Resort Goa Sanda Hotels SernabatimEmployment Type: Full-Time________________________________________Position Summary:The Duty Manager Front Office ensures the smooth and efficient operation of the front desk, guest services, and overall guest experience during their assigned shifts. They are responsible for overseeing all front office activities, managing guest requests and concerns, and ensuring that the hotel's standards of service and operational procedures are consistently maintained.________________________________________Key Responsibilities:1. Guest Services and Interactiono Act as the primary point of contact for guests during the assigned shift, ensuring an exceptional guest experience.o Handle guest complaints, concerns, and special requests promptly and professionally, ensuring resolution to their satisfaction.o Ensure smooth check-in and check-out procedures, assisting guests as needed.2. Operational Oversighto Supervise and manage front office staff, including receptionists, concierges, and bell staff.o Ensure proper handling of all guest bookings, reservations, and cancellations.o Monitor room availability, and coordinate with housekeeping and maintenance to ensure rooms are ready for guests.o Ensure that all front office operations comply with hotel policies and standards.3. Staff Management & Trainingo Train, mentor, and motivate front office staff to provide high levels of guest satisfaction.o Assist with shift scheduling and staffing requirements to ensure adequate coverage.o Conduct performance evaluations and provide feedback and support to team members.4. Communication & Coordinationo Maintain clear and effective communication with other hotel departments, including housekeeping, maintenance, food & beverage, and security.

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