Customer Care Female Jobs in Purulia

We are looking for a dedicated and friendly Receptionist Cum Telecaller to join our team in Raghunathpur Purulia. This role is essential for ensuring a positive first impression and efficient communication with customers.**Key Responsibilities:**- **Greeting Visitors:** Welcome guests as they arrive, providing a friendly and professional atmosphere.- **Handling Incoming Calls:** Answer phone calls promptly, directing them to the appropriate personnel and addressing basic inquiries.- **Telecalling:** Make outbound calls to potential clients, introducing our services and answering questions to generate interest.- **Maintaining Records:** Keep track of call logs and visitor information for future reference and follow-ups.- **Assisting Administrative Tasks:** Provide support for daily administrative activities, such as scheduling appointments and organizing files.- **Managing Front Desk:** Ensure the front desk area remains tidy and organized, making sure all necessary supplies are stocked.**Required Skills and Expectations:**- **Communication Skills:** Must have excellent verbal communication skills to interact effectively with clients and team members.- **Customer Service Attitude:** A friendly demeanor and a focus on providing outstanding customer service are essential.- **Basic Computer Skills:** Familiarity with office software and phone systems, allowing efficient management of administrative tasks.- **Team Player:** Ability to work well in a collaborative environment and assist colleagues when needed.- **Organization:** Strong organizational skills to manage multiple tasks and maintain an orderly work environment. Candidates with a diploma and little to no experience are encouraged to apply. This is a full-time position that requires working on-site.

Calling and listening to customers questions and concerns, and providing answers or responses (100 to 150 call need to do per day).Provide information about products and servicesReview or make changes to customer requirementsRecord details of customer contacts and actions takenReview and select standard responses for answers or solutionsHandle incoming and outgoing calls, Whatsapp, SMS, Birthday & Anniversary greetingsHandling Social Media Platform Facebook / Instagram /Google ReviewGenerate Reference through Customer Contact.Should have confidence to promote Brand through calling and listing services.Participate in Jewellery Exhibition, customer calling, DSR filled up, explain EMI schemes etcRole: Customer Care ExecutiveFunction Area: Customer Service ManagementQualification: GraduationAge: below 30 yrs.CTC: INR 12,000 to 15,000 per month (CTC negotiable for the right candidate)Job type: full time.Job location: Kolkata- Barabazar