Customer Support Executive Graduate Jobs in Mumbai

As a Customer Support Executive, you will play a crucial role in helping our customers with their inquiries and issues. This position is a great opportunity for freshers looking to start their career in customer service from the comfort of their home.**Key Responsibilities:**- **Handle Customer Queries:** Respond to customer questions via phone, email, or chat, ensuring they receive clear and helpful information.- **Provide Solutions:** Identify customer issues and provide effective solutions quickly, helping to resolve problems on the first contact whenever possible.- **Maintain Customer Records:** Update and manage customer information in our database to ensure accurate and timely handling of inquiries.- **Follow-Up:** Reach out to customers to check if their issues have been resolved and to provide further assistance if needed.- **Collaborate with Teams:** Work closely with other departments, such as technical support or sales, to ensure that customer needs are met efficiently.**Required Skills and Expectations:**- Strong communication skills are essential, both verbal and written, to clearly convey information and assist customers effectively.- Basic computer skills, including familiarity with using email, chat systems, and databases, to manage customer interactions.- A positive attitude and patience when dealing with customer issues, as well as the ability to manage stressful situations calmly.- A willingness to learn and adapt to new technologies and processes as needed.- Must be a male candidate and ready to work full-time from a remote location.

We are looking for a CRM Executive to join our team in Andheri East. This is a full-time position suitable for fresh graduates or those with up to one year of experience.**Key Responsibilities:**- **Manage Customer Relationships:** Maintain and nurture relationships with clients to enhance customer satisfaction and loyalty.- **Data Entry and Management:** Accurately enter and update customer information in the CRM system to ensure data integrity and accessibility.- **Support Sales and Marketing Teams:** Collaborate with these teams by providing them with customer insights and data that can help improve their strategies and outreach.- **Respond to Customer Inquiries:** Address customer questions and concerns promptly and effectively, providing excellent service to maintain a positive company image.- **Monitor Customer Feedback:** Collect and analyze customer feedback to identify areas for improvement in service and product offerings.**Required Skills and Expectations:**Candidates should have a B.Sc degree and possess strong communication skills to effectively interact with customers and team members. Basic knowledge of CRM software would be an advantage. Attention to detail is crucial, as this role involves managing significant amounts of customer data. Adaptability and a willingness to learn are also important, as the candidate will be working in a dynamic environment. A proactive attitude towards problem-solving and a desire to contribute to team goals will be highly valued.

As a Customer Support Executive, you will play a vital role in ensuring our customers receive excellent assistance and support. You will work from home and interact with customers via various channels.**Key Responsibilities:**- **Respond to Customer Inquiries:** Address customer questions and concerns promptly through phone, email, or chat, ensuring a quick resolution.- **Manage Customer Accounts:** Assist customers with account-related issues, including updates, changes, and troubleshooting, to enhance their experience.- **Provide Product Information:** Offer detailed information about products and services, helping customers make informed decisions.- **Document Interactions:** Keep accurate records of customer interactions and feedback in a system to track issues and improve services.- **Collaborate with Team Members:** Work closely with other departments to resolve complex issues, ensuring a seamless customer experience.- **Identify and Suggest Improvements:** Proactively share customer feedback with the team to help improve service quality and efficiency.**Required Skills and Expectations:**- Excellent communication skills, both verbal and written, to convey information clearly and effectively.- Strong problem-solving abilities, allowing you to handle customer issues efficiently and independently.- A basic understanding of computer software and applications, as you will navigate various tools for customer support.- A positive attitude and a willingness to help, ensuring customers feel valued and supported.- Attention to detail to accurately document customer interactions and follow up as needed.- Ability to work well in a team and manage your time effectively while working remotely. This role is ideal for individuals with diverse educational backgrounds, including but not limited to B.A, B.Arch, B.C.A, B.B.A, B.Com, and B.Ed. Experience is not mandatory, but enthusiasm and a readiness to learn are essential.

We are looking for a Chat Support Executive to join our team in Mumbai. This role is ideal for fresh graduates or those with up to five years of experience. You will assist customers through online chat, ensuring they receive prompt and effective support.Key Responsibilities: - **Customer Interaction:** Engage with customers via chat to answer their inquiries and resolve issues effectively. You will need to communicate clearly and professionally to provide an excellent customer experience. - **Problem Resolution:** Identify and address customer problems with a solution-oriented approach. You will be expected to troubleshoot issues and guide customers towards resolution. - **Information Management:** Document customer interactions accurately and escalate complex issues to the appropriate departments. You will maintain records for future reference to help track response effectiveness. - **Feedback Collection:** Gather customer feedback to improve service quality. Your observations will play a vital role in enhancing our support systems.Required Skills and Expectations: Candidates should possess strong communication skills in English and the ability to interact warmly with customers. A good understanding of computer systems and basic troubleshooting is essential. Adaptability and patience are important, as you will handle a variety of customer needs. Attention to detail and a focus on service quality will be vital for success in this role.

We are looking for a Human Resource Executive based in Ghatkopar West to help manage our HR functions and support the company's growth. The ideal candidate will play a key role in various HR processes and contribute positively to our work environment.**Key Responsibilities:**- **Recruitment and Onboarding:** Assist in attracting, interviewing, and hiring new employees. Ensure a smooth onboarding process for new hires to help them integrate into the company.- **Employee Relations:** Act as a point of contact for employees regarding any HR-related queries or issues. Foster a positive work environment by promoting open communication.- **Performance Management:** Support the performance appraisal process by helping managers set goals and evaluate employee performance, ensuring alignment with the companys objectives.- **Training and Development:** Identify training needs within the organization and coordinate programs to enhance employee skills and knowledge.- **Payroll and Benefits Administration:** Assist in managing payroll processes and employee benefits inquiries, ensuring accuracy and timely processing.- **Compliance and Record Keeping:** Ensure all HR policies and practices comply with local labor laws. Maintain employee records accurately and confidentially.**Required Skills and Expectations:**Candidates should have a degree in B.A, B.B.A, or B.Com and possess 1 to 5 years of experience in HR roles. Strong communication and interpersonal skills are essential to effectively interact with employees at all levels. Proficiency in HR software and Microsoft Office is expected. The ideal candidate should be organized, detail-oriented, and capable of handling multiple tasks in a fast-paced environment. A proactive attitude and a commitment to continuous improvement in HR practices will be highly valued.

Location: Kandivali East (Near Railway Station)Salary: 15,000 22,000 per monthQualification: Graduation MandatoryExperience: Fresher & Experienced Both Can ApplyJob Role:Patient support calling.Prescription verification over call.Handle queries in Kannada & Malayalam.Maintain basic records in system.Requirements:Fluency in Kannada & Malayalam (Mandatory).Basic computer knowledge.Good communication skills.Note: No sales target. No work pressure.

NO SALES TARGETS! Face to Face Interview Start your Career with One of the Largest Capital Market Brokers Want to work in the Stock Market but hate the pressure of Sales? We are hiring for one of India's largest New-Age Discount Brokers! Job Locational ANDHERI EAST Role: Client Support (Inbound) Salary: 2.83 LPA (Fixed)20000 in hand +3600 pf Who are we looking for?Graduates: B.Com ,BBA, BFM, BA Economics, MBA , PGDBMExperience: Freshers or up to 1 years of experience.Skills: Fluent English & Hindi are mandatory.Interested candidates call me on 8779246689

(Night shift_No cab) 1. Responding to customer inquiries and resolving issues in a timely and professional manner.2. Handling escalated customer complaints and finding effective solutions.3. Providing product information and assistance to customers.4. Monitoring customer feedback and suggesting improvements to enhance the customer experience.5. Collaborating with other departments to ensure seamless communication and service delivery.6. Maintaining accurate customer records and documentation.7. Assisting with training and mentoring new customer service representatives.8. Participating in team meetings and contributing ideas to improve customer service processes.Qualifications:- Bachelor's degree in Business Administration or related field.- At least 1 year of experience in a customer service role.- Excellent communication skills, both verbal and written.- Strong problem-solving abilities and attention to detail.- Ability to work well under pressure and meet deadlines.- Proficiency in Microsoft Office applications.- Customer-focused mindset and a passion for delivering exceptional service.*** only male candidates***

Key responsibilities:1. Respond to customer inquiries: Provide timely and accurate responses to customer queries through various channels such as phone, email, and chat.2. Resolve customer issues: Address and resolve customer complaints and concerns to ensure customer satisfaction and retention.3. Provide product information: Assist customers by providing detailed information about products, services, and promotions.4. Process orders and returns: Handle customer orders, process returns, and facilitate exchanges according to company policies.5. Maintain customer records: Update and maintain customer databases with accurate information to ensure seamless communication and service.Required skills and expectations:1. Excellent communication skills: Ability to effectively communicate with customers and colleagues in a clear and professional manner.2. Problem-solving skills: Capable of quickly identifying customer issues and finding solutions to meet their needs.3. Customer-oriented mindset: Demonstrate a strong focus on customer satisfaction and go above and beyond to provide exceptional service.4. Attention to detail: Ability to accurately record customer information and process orders with precision.5. Multi-tasking abilities: Manage multiple customer inquiries and tasks simultaneously while maintaining quality and efficiency.

As a Customer Support Executive, you will be responsible for handling customer inquiries and providing support through inbound calls. Your key responsibilities include maintaining positive customer relationships, efficiently handling telephone calls, and utilizing strong communication skills to address customer needs effectively. The role requires a graduate with 0-1 years of experience, proficiency in BPO voice processes, and the ability to excel in a fast-paced environment.

Customer Service ExecutiveCompany - ECOM RETAILS ECOMMERCE PRIVATE LIMITED Salary - 10,000 - 12,000 per month Location - Nahur, Mumbai

Job Title: Customer Support ExecutiveExperience Required: 24 yearsLocation: Head Office Lower Parel, MumbaiIndustry: ShippingCompany Overview:Master Marine Services Pvt. Ltd. (MMSPL), established in 1983, is a leading maritime service provider with 52 offices across India. We specialize in cargo and container handling, surveys, stevedoring, container storage & repairs, and CFS management. Join us to be part of a dynamic team in the shipping and logistics industry.Role Summary: Customer Support ExecutiveThe Customer Support Executive will be responsible for assisting users of the MMD3 portal,handling customer queries, resolving issues, and ensuring a smooth customer experience.Key Responsibilities: Handle customer inquiries related to the MMD3 portal via IVR or email. Assist customers in registration, login, and navigation of the portal. Resolve issues related to Shipping bill, VGM, Form 13 and Forwarding Note submission,error messages, or transaction failures. Escalate technical issues to the IT/technical team and follow up until resolution. Maintain records of customer interactions and feedback. Provide guidance on tariff, billing, and compliance processes related to MMD3. Ensure high customer satisfaction through professional communication and timelysupport. Familiarity with ICEGATE, shipping documentation, or VGM submission. Basic knowledge of MS Office and ticketing systems.Required Skills & Qualifications: Graduate in any discipline (preferred: Commerce, Logistics, or IT background)24 years of experience in customer service/helpdesk (shipping, logistics, or portalsupport preferred). Good knowledge of online portals, data entry, and documentation processes. Excellent communication skills (English and Hindi; regional language is a plus). Problem-solving skills with attention to detail. Ability to work under pressure and handle multiple queries simultaneously.

Are you passionate about wildlife, nature, and travel?Join Go Travellism Pvt. Ltd., the parent company of NatureExplorers.in, and be part of our mission to build Indias most engaging community of nature and wildlife lovers!As a Tour Sales & Operations Executive, you ll: Design and sell customized wildlife & eco-tourism itineraries Coordinate with lodges, parks, guides, and logistics partners Ensure seamless travel experiences from booking to feedback Support marketing with destination insights and tour contentWhat we are looking for: 1-3 years experience in tourism sales or operations (preferably wildlife/adventure/eco-tourism) Excellent communication, organization, and customer service skills Knowledge of wildlife destinations across India/South Asia Passion for nature, sustainability, and conservationWhy join us: Work with a team that lives and breathes nature Get opportunities to travel to wildlife destinations Be part of a growing brand in eco-tourism Full-time role MondaySaturday (Half-day Saturdays) Think you are the perfect fit?

Job Title: Technical Support Associate L1 / L2Location: Hyderabad, Bangalore, Pune, Noida/NCR, Mumbai, Chennai (Office-based / Remote)Experience: 13 years (Freshers with tech background can apply)Salary: 20,000 35,000/month + Shift AllowanceShift: Rotational / Night (US, UK processes)Responsibilities:Respond to product or service issues via phone/email/chat.Troubleshoot Level 1 issues (login, access, connectivity, settings).Document tickets and escalate complex cases.Ensure resolution within SLAs.Requirements:Strong English communication.Basic understanding of networking, SaaS tools, CRM systems.Knowledge of Zendesk, Freshdesk, or Jira is a plus.Willingness to work night shifts.Perks:Internet reimbursement (for remote).Shift allowance + performance bonus.Certification opportunities (ITIL, etc.). Apply now by sending your updated resume to careers@arckits.com If possible, mention your preferred work location (Hyderabad, Bangalore, Pune, Noida/NCR, Mumbai, Chennai Office-based or Remote) in the subject line or message to help us serve you better. Please Note:Due to a high volume of applications, we may not be able to respond to each email individually.If your profile matches an active requirement, our HR team will get in touch with you shortly.We appreciate your interest and thank you for considering opportunities with us. Recruitment Team, Arck RecruitmentYour Trusted Partner for Business Support Hiring Across Roles, Sectors & Cities.

Job Related Skills Proficient in Call center applications Knowledge of customer service practices and principles Excellent data entry and typing skills Superior listening, verbal, and written communication skills Ability to handle stressful situation appropriately Languages Known: English, Hindi, Marathi preferably Guajarati also

We are seeking an experienced Customer Care Executive with a background in the (In Vitro Diagnostics (IVD)) sector. The ideal candidate will be responsible for managing customer interactions, preparing quotations, processing purchase orders, and ensuring smooth coordination with the customer. This position plays a key role in supporting our sales and service operations while delivering a high level of customer satisfaction.Key Responsibilities:- Handle customer inquiries and provide prompt, accurate information regarding products and services. Prepare and issue quotations based on customer requirements in alignment with company pricing policies. Process and track customer purchase orders (POs) efficiently. Coordinate with the Customer department for invoicing, payment follow-up, and related documentation. Maintain accurate records of customer communications, quotations, POs, and transactions. Support the sales team in post-order activities and customer communication. Assist in resolving customer complaints or concerns in a professional and timely manner. Collaborate with cross-functional teams (sales, service, logistics, and accounts) to ensure seamless order execution.

Chandivali, MumbaiAny Graduate 10+2+3Min 6 Month of experience20-25 daysVoice & Written versant,19900 to 21500 K in handExcellent English CommunicationDay Shift5 days Working & 2 rotational week-of

Handle inbound/outbound calls, emails, or chats for customer queries.Provide accurate and timely information about products, services, or processes.Resolve customer complaints, escalations, or technical issues professionally.

Key Responsibilities:1. Respond to customer queries and resolve issues in a timely manner.- The Customer Support Executive will be responsible for addressing customer inquiries via phone, email, or chat and finding solutions to their problems efficiently.2. Provide product information and assistance to customers.- It is crucial for the Customer Support Executive to have a good understanding of the company's products and services in order to effectively communicate this information to customers seeking assistance.3. Maintain customer records and follow up on unresolved issues.- The candidate will need to keep accurate records of customer interactions and ensure that any unresolved issues are followed up on until they are resolved satisfactorily.4. Collaborate with other teams to improve overall customer satisfaction.- The Customer Support Executive may need to work with other departments such as Sales or Product Development to address recurring customer problems and enhance the overall customer experience.Required Skills and Expectations:- Excellent communication skills, both verbal and written, to interact effectively with customers.- Strong problem-solving abilities to quickly assess and resolve customer issues.- Ability to work well in a fast-paced environment and manage multiple tasks simultaneously.- Knowledge of basic computer applications and CRM software to maintain customer records accurately.- Customer-oriented approach with a focus on providing high-quality service and support to customers.

About us:We are 70+ member strong agri-tech startup, trying to build breakthrough technology productsfor the backbone of this country - the farmers. We have the backing of the giant - Mahindra &Mahindra, who is our strategic investor and have backed us through a recent Series C investment.Our Flagship Product is the Krishe Smart kit (Also known as Simha Kit), which is an IoT-based offeringfor tractor owners, more specifically the Rental Entrepreneurs (RE) who rent out their tractor as ameans to earn income. Over the last 2 years, we have created a 20,000+ strong user base which isthe biggest Agri-telematics deployment in India. Responsibilities: Familiarize yourself with our product and service offerings to provide accurate information tocustomers. Initiate recharge sales by contacting existing customers via phone and promoting thebenefits of our recharge services. Listen attentively to customers, understand their concerns, and provide appropriatesolutions or escalate to the relevant department for further assistance. Achieve monthly and daily Recharge sales targets to contribute to the team's overall success. Maintain accurate records of customer interactions and update the customer databaseaccordingly. Stay updated with industry trends, competitor offerings, and market dynamics to effectivelyaddress customer inquiries and concerns. Collaborate with other team members and departments to ensure a seamless customerexperience.Requirements and skills Fluency in Hindi, Marathi, Kannada, and Telugu (both verbal and written) to effectivelycommunicate with customers. Proven experience in sales, preferably in a customer service or call center environment. Strong communication skills, with the ability to listen actively and provide clear and conciseinformation to customers. Excellent problem-solving skills to address customer issues and find suitable resolutions. Ability to work in a target-driven environment and meet monthly and daily Recharge salesgoals. Strong organizational skills to maintain accurate customer records and handle multiple tasksefficiently. Flexibility to adapt to changing business needs and work schedules. Positive attitude, self-motivated, and a team player.

Job Title: Customer Support ExecutiveExperience Required: 2-4 yearsLocation: Head Office Lower Parel, MumbaiIndustry: ShippingCompany Overview:Master Marine Services Pvt. Ltd. (MMSPL), established in 1983, is a leading maritime service provider with 52 offices across India. We specialize in cargo and container handling, surveys, stevedoring, container storage & repairs, and CFS management. Join us to be part of a dynamic team in the shipping and logistics industry.Role Summary: Customer Support ExecutiveThe Customer Support Executive will be responsible for assisting users of the MMD3 portal,handling customer queries, resolving issues, and ensuring a smooth customer experience.Key Responsibilities: Handle customer inquiries related to the MMD3 portal via IVR or email. Assist customers in registration, login, and navigation of the portal. Resolve issues related to Shipping bill, VGM, Form 13 and Forwarding Note submission,error messages, or transaction failures. Escalate technical issues to the IT/technical team and follow up until resolution. Maintain records of customer interactions and feedback. Provide guidance on tariff, billing, and compliance processes related to MMD3. Ensure high customer satisfaction through professional communication and timelysupport. Familiarity with ICEGATE, shipping documentation, or VGM submission. Basic knowledge of MS Office and ticketing systems.Required Skills & Qualifications: Graduate in any discipline (preferred: Commerce, Logistics, or IT background). 24 years of experience in customer service/helpdesk (shipping, logistics, or portalsupport preferred). Good knowledge of online portals, data entry, and documentation processes. Excellent communication skills (English and Hindi; regional language is a plus). Problem-solving skills with attention to detail. Ability to work under pressure and handle multiple queries simultaneously.

Hindi , English MandatoryKnowledge of Mutual Funds or Stock MarketsInbound Calls for Resolving QueriesNo Sales and No Targets