Customer Support Executive Fresher Jobs in Mumbai

We are looking for an Air Ticketing Executive to join our team in Mumbai. This role is ideal for individuals who are detail-oriented and enjoy customer service in the travel industry. The ideal candidate should be proactive in helping clients book their flights efficiently and effectively.Key Responsibilities:- Flight Booking: Assist customers in booking domestic and international flights according to their preferences and budgets, ensuring a smooth booking experience.- Ticket Issuance: Generate and issue electronic tickets using the airline's booking system, verifying all details to ensure accuracy and compliance with airline policies.- Customer Support: Provide prompt and courteous support to customers before, during, and after ticketing, addressing their queries and concerns professionally.- Rescheduling and Cancellations: Handle requests for changes or cancellations, ensuring compliance with airline regulations and informing customers about relevant policies.- Payment Processing: Process payments for flight bookings, ensuring all transactions are secure and correctly documented.- Record Maintenance: Maintain accurate records of all ticketing transactions, updates, and customer interactions to streamline future reference and audits.Required Skills and Expectations:The ideal candidate should have excellent communication skills in English, both written and verbal. A strong attention to detail and a proactive attitude are crucial for success in this role. Candidates should be comfortable working in a fast-paced environment and possess basic computer skills. A customer-friendly approach and a willingness to learn about airline operations and booking systems are essential. Candidates with prior experience in travel or customer service will be preferred but are not mandatory.

1. Customer interaction over phone & Mail 2 calling & fixing appointment 3 Making & sending presentation 4 Data extraction and management

We are looking for a Customer Support Executive to join our team in Mumbai, Beyond Thane. This full-time role is open to male candidates who have completed their 12th grade and have little to no prior experience. Key Responsibilities:- Customer Interaction: Engage with customers via phone, email, or chat to address their inquiries and concerns. This includes providing timely responses and creating a positive experience for each customer.- Issue Resolution: Identify and resolve customer issues effectively and efficiently. You will troubleshoot problems, provide solutions, and ensure that each customer feels heard and valued.- Product Knowledge: Maintain a strong understanding of our products and services. Stay updated on features and changes to answer questions confidently.- Feedback Collection: Gather customer feedback to understand their needs and improve service quality. This input is valuable for making necessary adjustments to enhance customer satisfaction.- Documentation: Record customer interactions and transactions accurately in our database. Proper documentation helps in tracking issues and ensuring follow-up actions are taken.Required Skills and Expectations:Candidates should have excellent communication skills, both verbal and written, to interact clearly with customers. A friendly and patient demeanor is essential in providing exceptional service. Basic computer skills are necessary to navigate customer support software. Successful candidates will be detail-oriented and capable of multitasking in a fast-paced environment. A willingness to learn and develop skills further will also enhance your performance in this role.

Job description:Key Responsibilities:Handle customer queries effectively via call/chat/emailEnsure timely resolution and maintain customer satisfactionMaintain call logs and reports as per process requirementFollow standard operating procedures and guidelinesHandle inbound and outbound customer interactionsProvide accurate information and resolve queriesDocument customer interactions in the systemMaintain service quality and meet defined KPIsKey Requirements:Good communication and interpersonal skillsComfortable with rotational shifts, if requiredStrong verbal and written communication skillsAbility to multitask and manage time effectivelyComfortable with rotational shifts and night shifts (for NRI process)Fresher welcome; prior BPO/customer support experience is a plusLanguage: English (Preferred)

We are looking for a dedicated and enthusiastic Customer Care Executive to join our team. This full-time position is open to female candidates who have recently completed their 12th grade and are eager to start their career in customer service while working from home in Mumbai.Key Responsibilities:- Answering Customer Inquiries: You will respond to customer questions via phone, email, or chat, providing accurate information about our products and services.- Resolving Issues: You will help customers with any problems they may encounter, ensuring their issues are addressed promptly and effectively.- Maintaining Customer Records: You will update and manage customer information in our databases, ensuring all records are accurate and up to date.- Providing Product Knowledge: You will familiarize yourself with our offerings to assist customers effectively and recommend products that fit their needs.- Following Up with Customers: You will contact customers after resolving their inquiries to ensure satisfaction and provide any further assistance if needed.Required Skills and Expectations:- Candidates must have completed 12th grade; freshers are welcome, and training will be provided.- Strong communication skills are essential, both verbal and written, to interact clearly with customers.- A positive attitude and patience are crucial in handling customer concerns and providing excellent service.- Basic computer skills are necessary for navigating software and managing customer databases.- A proactive approach to problem-solving and the ability to work independently in a remote environment are expected.

Customer Support Executive Education: HSC is a must with excellent communication skills. English speaking and writing skills are a must.Location: WONDRx HQ (Vikhroli, Mumbai) - 100% Work from Office. The RoleYou are the voice and the frontline of WONDRx. We are revolutionizing how doctors and patients connect by digitizing prescriptions.

We are seeking a Customer Service Associate to join our team in Mumbai. In this role, you will be the first point of contact for our customers, helping them with their inquiries and ensuring a positive experience.Key Responsibilities:- Customer Support: Respond to customer questions via phone, email, or chat, providing timely and accurate information.- Issue Resolution: Handle complaints and issues effectively, working to resolve them to the customers satisfaction while following proper procedures.- Product Knowledge: Maintain a good understanding of our products and services to provide correct information and guidance to customers.- Data Entry: Accurately log customer interactions and feedback in our systems to help improve services and recordkeeping.- Collaboration: Work closely with other teams to address complex customer issues and contribute to team goals.Required Skills and Expectations:- Communication Skills: Strong verbal and written communication skills are essential to interact with customers effectively.- Problem-Solving Abilities: A proactive approach to identify issues and find solutions quickly enhances customer satisfaction.- Team Player: Willingness to work collaboratively with coworkers to improve service quality and team performance.- Adaptability: Ability to thrive in a fast-paced environment and adjust to changing priorities or demands.- Basic Computer Skills: Familiarity with computer systems and software is important for data entry and communication tasks.- Positive Attitude: A friendly and helpful demeanor is crucial for ensuring a great customer experience. This is a full-time position, and you will be required to work from the office. No prior experience is necessary, making this a great opportunity for freshers.

We are seeking a dedicated Customer Care Executive in Mumbai. This full-time position is suitable for freshers who have completed their 12th grade education. Ideal candidates are male and will work from our office to assist our customers effectively.Key Responsibilities:1. Responding to Customer Inquiries: You will handle customer queries via phone, email, or chat, ensuring prompt and accurate responses to all questions concerning our products and services.2. Resolving Issues: Your role will involve identifying customer problems and providing effective solutions, ensuring customer satisfaction and loyalty.3. Maintaining Records: You will document customer interactions and transactions in our database, allowing for better follow-up and service continuity.4. Providing Feedback: You will gather customer feedback and share it with your team to help improve service quality and customer experience.Required Skills and Expectations:Candidates must possess strong communication skills, both verbal and written, to convey information clearly. A friendly and patient attitude is essential in dealing with customers. Basic computer skills, including familiarity with office software, are necessary to manage inquiries efficiently. Furthermore, an ability to work cooperatively in a team environment and under pressure is critical to meet customer needs. Candidates should be punctual, responsible, and eager to learn and grow within the role.

As a Customer Support Executive, you will play a crucial role in helping our customers with their inquiries and issues. This position is a great opportunity for freshers looking to start their career in customer service from the comfort of their home.Key Responsibilities:- Handle Customer Queries: Respond to customer questions via phone, email, or chat, ensuring they receive clear and helpful information.- Provide Solutions: Identify customer issues and provide effective solutions quickly, helping to resolve problems on the first contact whenever possible.- Maintain Customer Records: Update and manage customer information in our database to ensure accurate and timely handling of inquiries.- Follow-Up: Reach out to customers to check if their issues have been resolved and to provide further assistance if needed.- Collaborate with Teams: Work closely with other departments, such as technical support or sales, to ensure that customer needs are met efficiently.Required Skills and Expectations:- Strong communication skills are essential, both verbal and written, to clearly convey information and assist customers effectively.- Basic computer skills, including familiarity with using email, chat systems, and databases, to manage customer interactions.- A positive attitude and patience when dealing with customer issues, as well as the ability to manage stressful situations calmly.- A willingness to learn and adapt to new technologies and processes as needed.- Must be a male candidate and ready to work full-time from a remote location.

We are looking for a CRM Executive to join our team in Andheri East. This is a full-time position suitable for fresh graduates or those with up to one year of experience.Key Responsibilities:- Manage Customer Relationships: Maintain and nurture relationships with clients to enhance customer satisfaction and loyalty.- Data Entry and Management: Accurately enter and update customer information in the CRM system to ensure data integrity and accessibility.- Support Sales and Marketing Teams: Collaborate with these teams by providing them with customer insights and data that can help improve their strategies and outreach.- Respond to Customer Inquiries: Address customer questions and concerns promptly and effectively, providing excellent service to maintain a positive company image.- Monitor Customer Feedback: Collect and analyze customer feedback to identify areas for improvement in service and product offerings.Required Skills and Expectations:Candidates should have a B.Sc degree and possess strong communication skills to effectively interact with customers and team members. Basic knowledge of CRM software would be an advantage. Attention to detail is crucial, as this role involves managing significant amounts of customer data. Adaptability and a willingness to learn are also important, as the candidate will be working in a dynamic environment. A proactive attitude towards problem-solving and a desire to contribute to team goals will be highly valued.

Job Title:International Customer Support ExecutiveLocation: Mumbai Mumbai (On-site)Job Type:Full-time ________________________________________Job SummaryVC InMotions Private Limited is looking for a fresher and an experienced Telecaller for a US Outbound & Inbound Voice Process. The ideal candidate will be responsible for engaging with existing customers, introducing new products or services, and driving repeat orders through effective communication and persuasion.________________________________________Key Responsibilities Make outbound calls to existing international (US-based) customers Explain and promote new products and services effectively Convince customers to place additional or repeat orders Maintain professional communication and strong customer relationships Follow company guidelines and sales processes________________________________________Required Skills & Qualifications Excellent communication skills Good phone etiquette and customer service skills Ability to work collaboratively in a team environment Minimum 1 year of experience in an international voice process (US preferred) Prior experience in customer service or telemarketing is an advantage Educational Qualification: Any Graduate________________________________________Perks & Growth Exposure to International Market Training and mentorship from senior team members Career growth towards Customer Support Representative (Voice process)________________________________________Salary & Benefits: Competitive salary (Rs. 20,000- Rs. 40,000) based on interview performance and relevant experience ________________________________________

As a Customer Support Executive, you will play a vital role in ensuring our customers receive excellent assistance and support. You will work from home and interact with customers via various channels.Key Responsibilities:- Respond to Customer Inquiries: Address customer questions and concerns promptly through phone, email, or chat, ensuring a quick resolution.- Manage Customer Accounts: Assist customers with account-related issues, including updates, changes, and troubleshooting, to enhance their experience.- Provide Product Information: Offer detailed information about products and services, helping customers make informed decisions.- Document Interactions: Keep accurate records of customer interactions and feedback in a system to track issues and improve services.- Collaborate with Team Members: Work closely with other departments to resolve complex issues, ensuring a seamless customer experience.- Identify and Suggest Improvements: Proactively share customer feedback with the team to help improve service quality and efficiency.Required Skills and Expectations:- Excellent communication skills, both verbal and written, to convey information clearly and effectively.- Strong problem-solving abilities, allowing you to handle customer issues efficiently and independently.- A basic understanding of computer software and applications, as you will navigate various tools for customer support.- A positive attitude and a willingness to help, ensuring customers feel valued and supported.- Attention to detail to accurately document customer interactions and follow up as needed.- Ability to work well in a team and manage your time effectively while working remotely. This role is ideal for individuals with diverse educational backgrounds, including but not limited to B.A, B.Arch, B.C.A, B.B.A, B.Com, and B.Ed. Experience is not mandatory, but enthusiasm and a readiness to learn are essential.

We are looking for a Customer Support Executive to join our team in Malad West. In this full-time role, your main focus will be to assist and support our customers effectively.Key Responsibilities:- Respond to Customer Inquiries: You will handle customer questions and issues via phone, email, or chat, providing clear and accurate information to help resolve their concerns.- Document Customer Interactions: Each customer interaction must be logged accurately in our system to ensure that all service requests are tracked and can be referred back to if needed.- Assist with Product Knowledge: You will need to understand our products/services well enough to guide customers through usage, features, and benefits, ensuring they have a positive experience.- Problem Resolution: Your role will involve identifying issues customers face and working towards finding effective solutions quickly and efficiently.- Provide Feedback: Share insights and recurring issues with the management team to help improve our services and enhance customer satisfaction.Required Skills and Expectations:- Strong communication skills are essential, both spoken and written, to interact professionally with customers.- A customer-oriented attitude is important, helping you understand and meet customer needs effectively.- Basic computer skills are necessary to manage customer databases and document interactions.- The ability to work well under pressure and in a team environment will be crucial for handling multiple inquiries effectively.- A positive and proactive approach towards learning about the companys products will aid you in better assisting customers.

Vodafone (Social media process) Process name - 20% Calls, 80% CHATLocation - THANEEligibility criteria- Candidates should strictly be Graduates with 6 months of experience in email/chat/inbound callingComms: V4Salary in hand- 18.5k 23k GrossTimings- 3:30pm-12:30am (Boys and Girls)7am-4pm (Boys and Girls) Rotational Shifts, 1 rotational,week offRounds of interview- HR, Ops. Virtual Transport Boundaries- Panvel-WadalaCST-Kalyan Panvel-ThaneCentralised pick up facility from Thane stationContact HR : 9987338450

We are looking for a Chat Support Executive to join our team in Mumbai. This role is ideal for fresh graduates or those with up to five years of experience. You will assist customers through online chat, ensuring they receive prompt and effective support.Key Responsibilities: - Customer Interaction: Engage with customers via chat to answer their inquiries and resolve issues effectively. You will need to communicate clearly and professionally to provide an excellent customer experience. - Problem Resolution: Identify and address customer problems with a solution-oriented approach. You will be expected to troubleshoot issues and guide customers towards resolution. - Information Management: Document customer interactions accurately and escalate complex issues to the appropriate departments. You will maintain records for future reference to help track response effectiveness. - Feedback Collection: Gather customer feedback to improve service quality. Your observations will play a vital role in enhancing our support systems.Required Skills and Expectations: Candidates should possess strong communication skills in English and the ability to interact warmly with customers. A good understanding of computer systems and basic troubleshooting is essential. Adaptability and patience are important, as you will handle a variety of customer needs. Attention to detail and a focus on service quality will be vital for success in this role.

We are looking for a Customer Support Executive to join our team in Virar West, Mumbai. This entry-level position is ideal for candidates with little to no experience and requires a 12th-grade education. You will play a crucial role in ensuring customer satisfaction and providing excellent service.As a Customer Support Executive, your key responsibilities will include responding to customer inquiries via phone, email, or chat. You will help address any questions or issues customers may have with our products or services. Accurate data entry will be essential for tracking customer interactions and maintaining updated records. You will collaborate with various departments to resolve customer concerns effectively. Additionally, providing feedback to management about common issues will help improve our services and customer experience.To succeed in this role, you should have strong communication skills, both written and verbal, to assist customers effectively. Basic computer skills are necessary to navigate support systems and update records. A positive attitude and patience are crucial, as you will be dealing with various customer emotions. You should be a team player, willing to work together with others to ensure customer issues are resolved quickly. Attention to detail is important to provide accurate information. Lastly, a willingness to learn and adapt will help you excel in this fast-paced environment.