Customer Care Job Vacancies in Srinagar

Ground Staff are responsible for ensuring the smooth, safe, and efficient handling of passengers, baggage, aircraft, and airport operations. They provide excellent customer service while coordinating with airline personnel, security agencies, and airport authorities to ensure timely departures and arrivals.Key ResponsibilitiesPassenger ServicesWelcome and assist passengers at the airport.Perform check-in procedures and issue boarding passes.Verify passenger identity, travel documents, and baggage.Assist passengers with self-service kiosks and online check-in.Guide passengers through boarding and arrival procedures.Handle passenger inquiries, complaints, and special requests professionally.Provide assistance to elderly passengers, passengers with disabilities, and unaccompanied minors.Coordinate wheelchair and special assistance services.Boarding & Departure OperationsMake boarding announcements.Verify boarding passes and travel documents.Ensure passengers board according to airline procedures.Coordinate boarding with cabin crew and flight operations.Prepare departure documentation.Ensure on-time departure by following operational schedules.Arrival ServicesAssist arriving passengers.Guide passengers toward baggage claim and customs.Handle lost baggage reports.Coordinate baggage tracing with the baggage department.Resolve passenger service issues.Baggage Handling CoordinationMonitor baggage acceptance and tagging.Ensure baggage complies with airline weight regulations.Coordinate loading and unloading teams.Report mishandled or damaged baggage.Ensure baggage reaches the correct aircraft.Aircraft Turnaround SupportCoordinate aircraft arrival and departure activities.Communicate with ramp staff and flight dispatch.Ensure timely boarding and baggage loading.Support quick aircraft turnaround.Monitor service completion before departure.Customer ServiceDeliver exceptional customer service.Maintain a professional appearance and positive attitude.Resolve passenger concerns efficiently.Explain airline policies clearly.Assist during delays, cancellations, and schedule changes.Safety & SecurityFollow airport safety procedures.Comply with airline Standard Operating Procedures (SOPs).Ensure security regulations are followed.Report suspicious activities immediately.Maintain confidentiality of passenger information.Participate in emergency response procedures.Documentation & ReportingMaintain passenger records.Prepare operational reports.Complete flight documentation accurately.Record incidents and irregularities.Coordinate with supervisors regarding operational updates.Required QualificationsEducation10+2 (Higher Secondary) - Minimum QualificationGraduate in any discipline preferredDiploma or certification in Aviation, Hospitality, or Travel & Tourism is an added advantage.ExperienceFreshers are welcome.0-3 years of experience in aviation, airlines, airports, hospitality, retail, or customer service is preferred.Required SkillsTechnical SkillsKnowledge of airport operationsPassenger handling proceduresAirline check-in systems (preferred)Basic computer proficiencyMS Word, Excel, and OutlookDocumentation and record managementSoft SkillsExcellent communication skillsStrong customer service orientationProfessional personality and groomingProblem-solving abilityTeamwork and collaborationTime managementMultitasking capabilityAttention to detailPositive attitudeAdaptabilityPhysical RequirementsAbility to stand for extended periods.Ability to work rotating shifts.Fit to work in a fast-paced airport environment.Ability to lift light baggage when required.Willingness to work weekends, holidays, and night shifts.Work EnvironmentAirport terminalsAirline check-in countersBoarding gatesArrival hallsCustomer service desksBaggage service officesDynamic and high-volume operational environmentSalary (India)Fresher: 20,000 - 28,000 per monthExperienced (2-5 years): 30,000 - 45,000 per monthSenior Ground Staff / Supervisor: 45,000 - 70,000+ per monthSalary varies depending on the airline, airport, location, experience, and employer.

Airport Cargo Loader - Job DescriptionAn Airport Cargo Loader is responsible for loading, unloading, handling, and transporting cargo, baggage, and packages within the airport cargo area. The role ensures that shipments are handled safely, securely, and on time.Key Responsibilities:Load and unload cargo from aircraft, trucks, and cargo vehicles.Move packages and shipments using trolleys, carts, and handling equipment.Check cargo labels, quantity, and shipment details.Ensure proper placement and stacking of cargo.Handle fragile and special cargo carefully.Follow airport safety and security procedures.Assist in cargo sorting, packing, and documentation.Maintain cleanliness and organization in the cargo handling area.Coordinate with cargo executives, ground staff, and warehouse teams.Key Skills: Physical fitness, teamwork, time management, safety awareness, cargo handling, basic communication, and attention to detail.

As a Ground Staff member, your responsibilities will include ensuring the safety and security of passengers and airport personnel, handling baggage and cargo, directing aircraft on the tarmac, and providing excellent customer service to all passengers. You will need excellent communication skills to effectively communicate with passengers and other airport personnel. Customer service skills are essential as you will be interacting with passengers and assisting them with their travel needs.

We are looking for 120 Travel Executive Posts in Kolkata,Patna,Siliguri,North Sikkim,Darjeeling,rajasthan,Jammu,Srinagar,Bhubaneswar,Agartala, with deep knowledge in Air Ticketing,Customer Care,Holiday Packages,Interpersonal Skills,Hotel Booking,Outbound Tours,Corporate Travel Management,Travel Sales,Tours Travel,Tour Coordinator,Good Communication Skills and Required Educational Qualification is : Higher Secondary, B.A, Other Bachelor Degree .## Send yours CV/ Resume this WhatsApp Number- +91 8961167542## If you have any queries, you can contact this number- 8961167542A travel executive's job description may include:----Client service:- Providing exceptional customer service to clients. Travel planning:- Planning and booking travel arrangements for business or leisure trips. Research:- Researching destinations, travel trends, and industry news. Negotiation:- Negotiating with travel vendors for the best rates and packages. Communication:- Communicating with clients about travel itineraries and addressing any concerns or questions. Education:- Educating clients on cancellation policies, refunds, and penalties.Relationship building:- Building and maintaining relationships with clients, vendors, and other stakeholders.Record keeping:- Maintaining accurate records of bookings, payments, transactions, phone calls, and meetings. Reporting:- Reporting budget use and spending against approved budgets. Some skills that may be useful for a travel executive include: Basic computer skills and software like MS Office, Multilingualism, Excellent communication and people skills, Efficient negotiation and sales skills, and Well read on the rules and regulations of tourism. ## Send yours CV/ Resume this WhatsApp Number- +91 8961167542## If you have any queries, you can contact this number- 8961167542