Customer Care Job Vacancies in Porbandar

Job Summary:The Customer Service Executive (CSE) is responsible for handling customer inquiries, resolving complaints, processing orders, and providing information about products and services. The role focuses on ensuring customer satisfaction through professional communication, problem-solving, and timely assistance via phone, email, chat, or in person.Key Responsibilities:Customer Interaction & SupportHandle inbound and outbound customer calls, chats, and emails.Respond to customer queries regarding products, services, billing, and policies.Provide accurate information and ensure a positive customer experience.Complaint Handling & ResolutionRecord and resolve customer complaints promptly.Escalate complex issues to senior staff or concerned departments when necessary.Follow up with customers to ensure problems are resolved to satisfaction.Order & Service ManagementProcess orders, returns, exchanges, and cancellations efficiently.Maintain accurate records of transactions and customer details.Coordinate with logistics or operations teams for timely delivery and support.Documentation & ReportingMaintain customer service logs, feedback, and daily activity reports.Update CRM (Customer Relationship Management) systems with all interactions.Analyze common customer issues and suggest improvements to processes.Team CollaborationWork closely with sales, marketing, technical, and accounts teams.Share insights and customer feedback for service or product enhancement.Customer RetentionBuild long-term relationships with customers through professional engagement.Promote loyalty programs, upselling, or cross-selling where appropriate.Required Skills & Competencies:Excellent verbal and written communication skills.Strong problem-solving and conflict-resolution abilities.Ability to work under pressure and manage multiple tasks.Good listening and interpersonal skills.Basic computer literacy proficiency in MS Office, CRM tools, and email systems.Attention to detail and ability to maintain confidentiality.Professional, polite, and customer-oriented behavior.Qualifications:Minimum Education: 12th pass / Graduate in any discipline.Preferred Experience: 13 years in customer service, call center, or client support role.Knowledge of CRM software or call-handling systems is an advantage.Work Environment:Office-based, call center, or hybrid setup.Rotational shifts may include weekends or holidays (as per company policy).Fast-paced and target-driven environment.

Ground Staff are responsible for ensuring the smooth operation of airport services by providing assistance to passengers and fulfilling various duties on the ground. The key responsibilities of a Ground Staff member include:1. Providing excellent customer support by assisting passengers with inquiries, check-in, boarding, and other related services.2. Demonstrating strong communication skills to effectively convey information to passengers and other airport staff.3. Having the ability to multitask and efficiently handle multiple tasks simultaneously in a fast-paced environment.

As an Air Ticketing Executive, your responsibilities will include coordinating with airlines to book and issue tickets for customers, managing reservations and ensuring accurate data entry of customer information. You will need to have excellent communication skills to interact with customers and airlines effectively. Your job will also require you to handle customer inquiries and complaints with a customer-centric approach, providing them with the necessary information and assistance. You must be able to work well under pressure and manage your time effectively to meet tight deadlines.

Job SummaryThe Cabin Crew is responsible for ensuring the safety, comfort, and well-being of passengers throughout the flight. The role includes conducting safety procedures, providing exceptional customer service, managing in-flight operations, and maintaining a high standard of professionalism and hospitality in accordance with airline policies and aviation regulations. Key Responsibilities1. Passenger Safety & SecurityConduct pre-flight cabin safety checks and ensure equipment readiness.Deliver mandatory safety demonstrations and briefings to passengers.Ensure compliance with aviation safety, security, and regulatory standards.Respond promptly and effectively during in-flight emergencies or medical situations.Monitor cabin for suspicious behavior, safety hazards, or security threats.2. Customer Service & HospitalityGreet passengers with a warm, professional welcome and assist with boarding.Provide high-quality in-flight service including meals, refreshments, and amenities.Attend to passenger requests, concerns, and special needs respectfully.Maintain a calm, friendly, and helpful approach to ensure a pleasant travel experience.Manage conflicts or difficult passenger situations with diplomacy and empathy.3. In-Flight Operations & Service DeliveryCoordinate with flight crew and ground staff for smooth operations.Manage cabin preparation, cleanliness, and seat arrangement before, during, and after flight.Handle in-flight announcements as required.Promote and sell duty-free products and manage cash/POS transactions.Ensure proper documentation and reporting after each flight.4. Teamwork & Professional ConductWork collaboratively with cabin and cockpit crew to deliver a safe and premium experience.Maintain grooming, uniform, and professional behavior as per airline standards.Participate in briefings, training sessions, and performance reviews. Required Skills & CompetenciesStrong hospitality and customer service orientationExcellent communication and interpersonal skillsSafety awareness and emergency handling abilityEmotional intelligence, patience, and cultural sensitivityAbility to stay calm under pressure and manage challenging situationsTeamwork, time-management, and multitasking abilities Qualifications & ExperienceEducation: Minimum 10+2 (Higher Secondary) or Diploma/Degree (Hospitality/Aviation preferred)Experience: Freshers welcome; prior hospitality or customer service experience is an advantageCertifications:First Aid & CPR (Preferred)Safety & Emergency Procedure Training (Provided by airline post-selection) Physical & Medical RequirementsMedically fit as per airline/aviation standardsGood eyesight and hearingWell-groomed with a professional appearance