Customer Care Executive Fresher

Indo Job Solutions

job summary:

the customer service executive (cse) is responsible for handling customer inquiries, resolving complaints, processing orders, and providing information about products and services. the role focuses on ensuring customer satisfaction through professional communication, problem-solving, and timely assistance via phone, email, chat, or in person.

key responsibilities:

customer interaction & support

handle inbound and outbound customer calls, chats, and emails.

respond to customer queries regarding products, services, billing, and policies.

provide accurate information and ensure a positive customer experience.

complaint handling & resolution

record and resolve customer complaints promptly.

escalate complex issues to senior staff or concerned departments when necessary.

follow up with customers to ensure problems are resolved to satisfaction.

order & service management

process orders, returns, exchanges, and cancellations efficiently.

maintain accurate records of transactions and customer details.

coordinate with logistics or operations teams for timely delivery and support.

documentation & reporting

maintain customer service logs, feedback, and daily activity reports.

update crm (customer relationship management) systems with all interactions.

analyze common customer issues and suggest improvements to processes.

team collaboration

work closely with sales, marketing, technical, and accounts teams.

share insights and customer feedback for service or product enhancement.

customer retention

build long-term relationships with customers through professional engagement.

promote loyalty programs, upselling, or cross-selling where appropriate.

required skills & competencies:

excellent verbal and written communication skills.

strong problem-solving and conflict-resolution abilities.

ability to work under pressure and manage multiple tasks.

good listening and interpersonal skills.

basic computer literacy – proficiency in ms office, crm tools, and email systems.

attention to detail and ability to maintain confidentiality.

professional, polite, and customer-oriented behavior.

qualifications:

minimum education: 12th pass / graduate in any discipline.

preferred experience: 1–3 years in customer service, call center, or client support role.

knowledge of crm software or call-handling systems is an advantage.

work environment:

office-based, call center, or hybrid setup.

rotational shifts may include weekends or holidays (as per company policy).

fast-paced and target-driven environment.

• Experience

  0 - 6 Years

• No. of Openings

  114

• Education

  12th Pass, I.T.I., B.A, B.C.A, B.Com, B.Sc, B.Tech, Any Bachelor Degree, Post Graduate Diploma, Any Master Degree

• Role

  Customer Service Executive

• Industry Type

  Aviation / Airline / Aerospace

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Mumbai